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OR-Doll / Rene761 Feedback

Feb 27, 2011

    1. OR-Doll

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?

      PLEASE STICK TO THE FACTS!
       
      #1 armeleia, Feb 27, 2011
    2. * What did you order?
      A Nyx Doll HeYe head
      * When did you order?
      28th December 2010
      * How was the communication?
      Sometimes it was very fast, sometimes it took a bit longer. She promptly responded to the problem I had, but took a couple of days to reply to non-important matters.
      * How easy was it to pay?
      By the time I was buying the head - very easy, there was a direct link to Paypal.
      * How long did it take to ship?
      It was shipped on the 4th March, so a bit more than 2 months.
      * Was the quality appropriate for the price, in your opinion?
      Yes. The material is really thick and nice to the touch.
      * Did the item look like the sales pictures?
      Yes.
      * Were you satisfied with the product?
       More than that - I love it. I had a problem with a broken ear though, but that has been resolved really quickly: just a few days after I had sent an e-mail explaining the problem I was sent a new head F.O.C.
      * If you weren't satisfied, how did the company solve your problem?
      See above.
      * Would you order from this company again?
      Definitely. Especially if they make their own body.
      * Would you buy this company's products second-hand?
      Yes, if it is in good condition.
       
      #2 lady-kitsune, Apr 16, 2011
    3. * What did you order?
      One Heye ws head and one DEEP head in ns
      * When did you order?
      28.12.2010
      * How was the communication?
      Very very bad in Or-Doll's website. Most of the messages in Q&A board were ignored, and I even got one reply in chinese which was very frustrating since my other two messages were ignored before that. When I decided to move from the Q&A board to e-mails, I contacted Rene directly to her e-mail and she answered within days.
      * How easy was it to pay?
      Very easy with paypal
      * How long did it take to ship?
      First came in 3 months, then another ship came within one month.
      * Was the quality appropriate for the price, in your opinion?
      Yes.
      * Did the item look like the sales pictures?
      Yes.
      * Were you satisfied with the product?
      Yes.
      * If you weren't satisfied, how did the company solve your problem?
      -
      * Would you order from this company again?
      Maybe, but I would like to wait until Or-Doll would get some more experience with customer service. I wouldn't like to go this transaction again as it was very stressfull and the company was _very_hard to get ahold of.
      * Would you buy this company's products second-hand?
      Yes if in good condition.
       
      #3 Korone, Apr 27, 2011
    4. * What did you order? Heye head painted

      * When did you order? March 4, 2011

      * How was the communication?

      Terrible. I have written/email several times to Renee only to be told to be 'patient.' Next email I was told that the artist was 'busy.' That was on April 19th. Told again to be patient. Last contact was on May 4th, saying the head would be shipped 'next week.' I wrote asking to be reimbursed for the faceup as the artist was no longer doing faceups. No response as yet and no shipping info.
      NEW: I did receive a tracking number and an apology. The head arrived on May 19, 2011

      * How easy was it to pay?
      Paypal.. always easy for a company to take your money.

      * How long did it take to ship? So far, 2 months have passed.

      As yet has not been shipped.
      NEW: Head shipped and received on May 16, '11.


      * Was the quality appropriate for the price, in your opinion? Yes
      * Did the item look like the sales pictures? Exactly, yes.
      * Were you satisfied with the product? Absolutely
      * If you weren't satisfied, how did the company solve your problem? So far I have not received satisfaction but I also have not received the head.

      * Would you order from this company again?

      Yes

      * Would you buy this company's products second-hand?

      Yes, as then, I might actually get one of their heads in a timely manner.
       
      #4 puffin463, May 11, 2011
    5. *What did you order?
      Little Y head (blank)

      * When did you order?
      January 2011

      * How was the communication?
      I found Renee on Deviantart and ordered through her website from her link there. But I communicated with her on Deviantart and never had any problems.

      * How easy was it to pay?
      Easy. Direct to paypal

      * How long did it take to ship?
      About a month. I got the head in late February

      * Was the quality appropriate for the price, in your opinion?
      Absolutely. A lovely sculpt and lovely quality.

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      Very much so

      * If you weren't satisfied, how did the company solve your problem?
      I had no troubles thankfully. I ordered, Renee confirmed my order on DA and I received the head in the time I was told I would receive it

      * Would you order from this company again?
      Yes I would

      * Would you buy this company's products second-hand?
      Yes I would
       
      #5 Lachlana, May 11, 2011
    6. * What did you order?
      Anderl Head, WS

      * When did you order?
      June 3rd, 2011

      * How was the communication?
      All automated, but perfectly clear.

      * How easy was it to pay?
      Very -- through paypal.

      * How long did it take to ship?
      Received June 18, 2011 -- so a little over two weeks. (To me, this is amazingly fast!)

      * Was the quality appropriate for the price, in your opinion?
      Absolutely.

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      I am very, very pleased. The head is truly beautiful. The details are stunning. The resin itself is a gorgeous shade.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Definitely.

      * Would you buy this company's products second-hand?
      Definitely.
       
      #6 surreality, Jun 19, 2011
    7. * What did you order?
      Normal skin Anderl.

      * When did you order?
      July 5th.

      * How was the communication?
      Good though I didn't email them myself to ask anything, it was them who wanted me to confirm my address which I find to be a really good thing.

      * How easy was it to pay?
      Very easy via paypal.

      * How long did it take to ship?
      Item shipped on July 13th and arrived July 20th.

      * Was the quality appropriate for the price, in your opinion?
      very!

      * Did the item look like the sales pictures?
      Yes, altough I did believe the eyes were opened but since they're so narrow/dreamy it's no big deal.

      * Were you satisfied with the product?
      Absolutley!

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yes I would.

      * Would you buy this company's products second-hand?
      If there was no way to get the item I wanted directly from the company, yes.
       
      #7 Mumyou, Jul 20, 2011
    8. * What did you order?
      Blue Pheonix head
      Anderl head
      1 short blonde wig

      * When did you order?
      03/07/2011

      * How was the communication?
      I have to say communication really seemed to be a weak point and I found it pretty stressful at the time!
      I didn't get any conformation e-Mails so I asked if they had received payment but never had a reply although did see they replied to people after me on the Q&A, my order was never changed on the website to reflect the fact I had paid or the item was sent (it still says payment is due!), I know they were away at HKDP 6 from the 14th-26th but I ordered before that and they only announce they were going on the 12th which was a bit last minute IMHO :sweat

      TL;DR
      there was no communication at all except to tell me how to pay and I had to ask
      It was a total surprise when the postman showed up with my package

      * How easy was it to pay?
      not the easiest, the 'pay now' Paypal button didn't work and I couldn't find the Paypal address on the site so I had to ask on Q&A which took a couple of days for a reply, but pretty standard and straight forward when I had the reply

      * How long did it take to ship?
      Arrived on 28/07/2011 so pretty quick to get here, I have no idea when they sent it though because of the lack of communication

      * Was the quality appropriate for the price, in your opinion?
      the quality is excellent especially for the price. The resin is beautiful, everything fits together really well and the overall casting is crisp and detailed, even the packaging is super cute :D

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      Yes
      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yes, although the lack of communication was worrying at the time they did ship pretty quickly and the quality is amazing

      * Would you buy this company's products second-hand?
      Yes :)
       
      #8 vulpes, Jul 31, 2011
    9. * What did you order?
      Limos in normal skin, blank.

      * When did you order?
      August 16, 2011

      * How was the communication?
      Completely non-existent. No payment confirmation or shipping notice.

      * How easy was it to pay?
      Very easy through paypal.

      * How long did it take to ship?
      A little under 2 months.

      * Was the quality appropriate for the price, in your opinion?
      Yes. The resin is smooth and heavy.

      * Did the item look like the sales pictures?
      Yes, except blank.

      * Were you satisfied with the product?
      Very much so!

      * If you weren't satisfied, how did the company solve your problem?
      --

      * Would you order from this company again?
      Yes.

      * Would you buy this company's products second-hand?
      Yes.
       
      #9 cylphiel, Jan 10, 2012
    10. * What did you order?
      eris-b ear-lop head in WS
      * When did you order?
      08/07/13
      * How was the communication?
      very good I ordered from jeeryama(ebay) and she answer all my questions :)
      * How easy was it to pay?
      paypal so very easy! :)
      * How long did it take to ship?
      she did not notified me when she shipped it but it takes 2 weeks to arrived since I ordered it! :D
      * Was the quality appropriate for the price, in your opinion?
      very! the resine is so smouth. :3
      * Did the item look like the sales pictures?
      totally
      * Were you satisfied with the product?
      absoloutly
      * If you weren't satisfied, how did the company solve your problem?
      ---------------------
      * Would you order from this company again?
      yes!
      * Would you buy this company's products second-hand?
      yes!!
       
      #10 MangaHimeDollHeart, Jul 25, 2013
    11. * What did you order?
      I ordered an Or-Doll Orlando head in Normal Skin
      * When did you order?
      I ordered on or before 2/3/15
      * How was the communication?
      The communication was fantastic! I actually forgot some necessary mailing information in my order and I was contacted immediately! I was extremely impressed!
      * How easy was it to pay?
      It was very easy to pay
      * How long did it take to ship?
      shipped: 2/9/15 - arrived: 3/3/15 (22 workdays, I think)
      * Was the quality appropriate for the price, in your opinion?
      Yes! The quality was fantastic. I love the texture of the resin and the detail in the sculpt!
      * Did the item look like the sales pictures?
      Yes!
      * Were you satisfied with the product?
      Extremely!
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      Yes, definitely--I'm still holding out for a re-release of Or-Doll Anderl. We'll see if I can get enough people.
      * Would you buy this company's products second-hand?
      Yes!
       
      #11 americanseamstress, Mar 12, 2015
    12. OR-Doll
      * What did you order? Orlando, normal skin with Kingnut Schaffer face-up
      * When did you order? 10-9-2015, received Dec. 8, 2015
      * How was the communication? Very good!
      * How easy was it to pay? Yes
      * How long did it take to ship? Less than two weeks to NYC area.
      * Was the quality appropriate for the price, in your opinion? Yes, very. Beautiful quality, fine sculpt
      * Did the item look like the sales pictures? Yes, especially with my gorgeous Kingnut face-up.
      * Were you satisfied with the product? Absolutely.
      * If you weren't satisfied, how did the company solve your problem? No problems
      * Would you order from this company again? Yes!!!
      * Would you buy this company's products second-hand? Yes, but I'd rather buy new to support the artist.
       
      #12 Pony, Dec 9, 2015