First of all, I am very sorry for having to do this. I wish it would have been possible to solve this in private, but I have reached the point where I see the necessity for opening a paging thread. In short, my story is this: Mid March: I commission Elfkin to make a replica of Baron von Münchhausen's (the Red Baron from WW1) uniform. She demands payment up front, $211 including shipping. I pay right away. She tells me that "the weekend slot is open" for the outfit, and she gives me an estimate of finishing the outfit in a couple of weeks. March-April: I receive continuous updates of the progress of the outfit, but no pictures. She also writes about illness at a point, which delays the outfit. I express my understanding for her illness. Late April: The 45 day limit for filing a claim with Paypal is nearing, and I haven't seen any pictures of the outfit yet. I haven't expected to see finished pictures, but at least some sort of progress pictures would have been nice. I have no evidence that the outfit is actually being made, and the original deadline for finishing the outfit is also long passed. I politely PM her and tell her that if I have not seen any pictures within a few days, then I will be filing a claim. She responds and expresses that she is sorry; she has been going into too much detail with the outfit, and finishes it up. She also sends me three pictures within one or two days. Further, she mentions that the outfit is ready for mailing out soon. Around 8th of May: She tells me that the outfit will be mailed out soon. Mid May: I write her, asking when she expects to send out the outfit. I get a reply, that she has already sent me the outfit on May 15. I am a bit surprised that she has not shown me any final preview pictures so I could give approval and go for sending, but I am at least glad that the outfit is on the way. Around June 10: The outfit has not yet arrived. At that point, I had received items from the US shipped later than May 15, and which had shown up long ago (the average time was about 10 days for them to show up with ordinary mail). So I write her, asking if she could check with her postal office if something had gone wrong, and then i'd do the same. She replies that she'll check with her postal office. She also tells me of a German customer who had her items stuck in customs for 2 months. On June 15th I get a reply from her to a PM I have sent her, asking for her address, as it is one of the things I need to put on the form for searching for a lost parcel via the Danish postal service. She writes that "there's no need for it", as she got a notice the evening before about the parcel being returned to her. It had been "rolled in customs" (which I don't understand what means, but I didn't think of asking about it then). She then says she'll ship it out again via Priority this time (International priority via USPS), and that there'll be a tracking number for it. On June 16th she tells me that the goggles with the outfit has cracked, but she can easily glue them together again, and will be posting it on June 17. I hear nothing more, so I inquire politely on June 21 or 22, and again on June 24 whether she got around to sending out the outfit again, and if I could get a tracking number for it. On June 29 I get a PM (the last I have received from her) that she has been ill with Pneumonia, but that she sent out the outfit on Saturday 26 June. Concerning the tracking number she says that "she'll go through her records and find it for me". It is now Monday the 7 of July, and I have neither outfit or tracking number. I have PMed her three times (June 30, July 2 and July 3), politely asking for the tracking number. I can see that she logged in about 40 minutes after I sent the PM on the 2 of July, but she hasn't replied. I have also sent her an email via DoA, but no reaction either. While waiting for her reply, I decided to look into her sales thread, and I have also been keeping an eye on the Problematic Transaction forum to see if anyone else were having issues. In her sales thread a couple of other users had inquired about her whereabouts, so I have been in touch with these, and they can sadly tell me that they're in similar situations to me. During this process, I have been very patient and polite. I have given Elfkin loads of leeway, have been very tolerant about illness and suchlike, and I have given her the benefit of a doubt all the way. But now I have reached the end of my patience, and the other users' accounts have worried me. I am out $211 paid for an outfit commissioned three and a half month ago, which should have been in my hands a long time ago, had the original plan held. There is one meetup I look forward to attending each year, and it is next weekend. I wanted to bring my doll along in his new outfit, but I am afraid it is not gonna happen. I find the situation frustrating, and I am getting tired of waiting for replies to my inquiries. I don't understand why she didn't go online to give me my tracking number last Saturday June 26 when she sent the outfit out, and I particularly don't understand why she didn't include it in the PM I received June 29. I can't find any logical explanation for this - it takes 30 seconds to go online and put it in a PM and press send. I don't want to think that maybe she didn't get around to go to the postal office at all, but only says she's mailed it out. I would like to find a solution for this, and I am sure something can be worked out. I am asking one of these three things: 1. I am provided with the tracking number for the outfit. 2. If the outfit has not been sent, then I want Elfkin to work out a way to get it to me, so I can have it in my hands on Friday July 9. It seems she is having loads of trouble with her local postal office, as quite a few people mention in her feedback tread etc that it took 2-3 tries to get the items to her - in that case, she can send it with UPS or similar to me, and avoid using her inefficient local postal service. Naturally, I want a tracking number for this as well. 3. If neither of the above is possible, then I would like a full refund of the $211 I paid for items I have never received. I don't want any more excuses, no more stringing along. I have been very patient and polite, and now I want some prompt resolution.