i don't like to do this but i'm left with no choice. been waiting far too long and my latest pms were not replied to, i would really like to have the issue settled: 08/01/2010 - i pm'd cainkeita in regards to reserving a face-up slot with her for my CustomHouse Jun 10/01/2010 - cainkeita replied with her shipping details and that i may send her the head for face-up 16/01/2010 - i pm'd cainkeita in regards to the shipping information, as well as enquire in regards to the need for a down-payment. 16/01/2010 - cainkeita replied that payment can be made after she sent me the face-upped pictures for approval 08/04/2010 - i pm'd cainkeita in regards to the face-up status as i've waited more than 2 months already 09/04/2010 - cainkeita replied and apologized that due to her busy work schedule, she hasn't been able to update me and will do so asap. 14/07/2010 - i pm'd cainkeita again in regards to any updates as it's been 6 months since i've sent her the doll head. 03/08/2010 - i pm'd her again as there's no reply. 03/08/2010 - cainkeita finally replied that she's been busy so she wasn't able to update but she should be able to send me the face-up photos for approval by end of the week. 17/08/2010 - i pm'd cainkeita again as it's past the date she promised and that if she's really having difficulty in finding time, she can just voice it out and i'll arrange for the head to be shipped back to me. 05/09/2010 - i pm'd cainkeita again as she has not replied to my previous pm. i really want to resolve this and get it over and done with.