I had commissioned a face-up from Haruko last year and was really satisfied with the quality of it and the time she took to do it, so I decided to send her back my head this summer. I sent my head out on July 2nd and paid for the face-up & return shipping right away. The head arrived safely to her. Haruko PMed me to let me know that his face-up was finished on August 8th. I asked for pictures, which she promised to give me without fail on August 20th, but that I still haven't received. The last message I have received from her dates back to August 24th, when she explained that she had been busy preparing for school and that her time on Internet was quite limited due to her use of her parents' computer. Since then, I've sent her 2 PMs asking her to return my head to me as soon as possible, but I haven't received any news. I really love her face-ups, she's an amazingly talented girl, but the lack of news is disheartening I would have been happy with just a PM letting me know of the time frame that she'd ship him out. I don't care to see pictures anymore, I just want to get my head back.