Miscommunication and other problems caused all the disturbance. I am sorry it had to go this far. I have a received a full refund from Hats and everything is cleared up. Thank you Hats I have tried and tried to contact you through email and everything keeps bouncing back. You sent me 1 pm stating you were sorry that you had a family member pass on. Since then nothing - no doll body no refund nothing. I filed a complaint with paypal for non receipt of goods (the Dollfie Dream body you sold me on DOA) and they have found in my favor. Yet I still have no doll, you have cleaned your account out so now I am sitting here with no doll and a loss of $185. Paypal states that since you have no money in your account that they cannot reimburse me. Please reply asap so we can settle this. I have tried contacting through pm's and your email address bounces back.