I wish it didn't boil down to this but i know im personally lost and im sure im not alone. I commissioned Mendo to do faceups on my three puki sugar faceplates, the agreement was $20 per plate and i payed for shipping with insurance and tracking both ways, since these plates were a gift and mean a lot to me. on Jan 25th 2010 i sent her the $74.10 usd and by the begining of Feb i had the plates packed up and sent to her. I didnt hear much and i didnt want to bother her since shes busy, i didnt mind at first because she is so trustworthy in the comunity and easy to keep in touch with through here/live journal and emails. so i kept quiet and let her work on the lineup of transactions and deals she was working on before mine. By april 4th i finally got my first picture of my plates being worked on, just the placement of the eye brows and i thought they were great so i approved them. she said they should be done that week and theoretically sent out by the end of the week. April 7th i got more progress shots! Everything went silent for a bit and i heard from Saryn who is more in contact with her that something went wrong with the plates and they needed to be wiped so i wouldn't be getting them back yet. On May 20th i asked for any updates since i hadn't actually heard from Mendo on anything yet. she replied with no updates and apologized because the weather hasn't been co-operating and shes been sick. By June i was starting to get impatient. it was 5 months and i thought that was way too long for Puki plates. So i sent a msg explaining my side of things to see if maybe she can get some work done. she replied apologizing again. That was fine with me but by the sounds of it they were still blank after 5 months and anyone would be loosing hope by now. That was the last private message i received, after that everything whent silent and i was only hearing tidbits of info that Saryn was passing along to me. Finally i heard that she had some personal problems happening and she would be sending everything back to all her customers. On July 19th i received payment of $70.91usd with an explanation of how she cant do the faceups and shes sorry, and she will be combining my plates with Saryns doll to save on shipping since were in the same town. ive never had a refund issued so i asked why i was shorted $4 and she explained that was the paypal fee's (derp on me) Again i heard nothing but rumors through Saryn and other members that she was shipping soon and then nothing and she didn't ship and again she was shipping but then she didn't again. eventually i got tired of only hearing rumors and not hearing anything from mendo personally i shouldn't have to go looking/scrounging for news so i sent an email on Aug 16th "Still waiting for any word on when you'll be shipping my plates back. i would like tracking at very least since that was part of the deal. i don't appreciate how im being kept in the dark and only getting news through Saryn (though i have been very tolerable with all of it) this is my property your dealing with as well and your not handling this transaction very professionally. when will you be shipping? this is getting out of hand." its now Aug 22nd i have not heard anything from her since July 19th regarding my plates. its been 6 months and i think thats far too long to be holding onto someones stuff just to flake out. last i heard was from saryns mouth (again not direct from mendo) that she was sending them out last saturday aug 21st. (yesterday) but i haven't heard anything on if they have gotten out or not! or if there is tracking like we agreed. i just really want to know directly whats going on. im sad its come to this considering her reputation i thought things would be handled more professionally. I understand life can get hectic and bad things can happen but when your in a deal with someone there is only so many excuses before people get nervous.