I posted a WTB in the marketplace for a Puki Sugar face plate and got a response from Miku_Doll who was willing to sell me one. They were very good about communicating, provided photos, and was patient while they answered my questions. We reached an agreement and I bought the face plate from Miku_Doll for $45 plus $20 for shipping (tracking and insurance included) from Spain to the United States. I sent the payment via Pay Pal on Dec. 7th. Payment was acknowledged and I was told it would be mailed "tomorrow" (which would have been Dec. 8th). On the 10th, since I hadn't received any further communications confirming shipment, I sent a PM asking for an update. Again, communication was fast and I was told it has not shipped but would be shipped "tomorrow" (so now tomorrow would be Dec. 11th). I still didn't get any kind of confirmation so on the 15th I again sent a PM asking for an update. This is the reply I got: I'm not sure what they tried to send me since this message seems unclear and incomplete. I did not get any PMs on the 12th so I asked them to resend the message. Since this point I have received no further communications from Miku_Doll. After my PM on the 15th I sent another PM on the 17th and 30th of December, and Jan. 2nd asking them for some kind of confirmation of shipping and a tracking number (since I supposedly paid for one). I also sent them an email on Dec. 31st to the address I mailed my Pay Pal payment to asking them to contact me right away about this matter. Nothing. In the meantime, the face plate has not arrived in the mail. I'm not even sure it's been mailed, which is really all I want to know. If it has not been mailed yet I would like a refund. If I don't hear from Miku_Doll by Jan. 7th I will be filing a dispute with Pay Pal because I don't really know what else to do to get a response to my simple question. Anyway, PLEASE just contact me soon! That's all I'm asking, thanks.