I bought from MiniPyro a Glati head last May 27. Here are the details of the transactions: 5/27 - Full payment of Glati head. She said she can ship it out 5/28 5/29 - She offered to have the Glati head sent straight to the customizer. I declined. 5/30 - Electronic shipping info received via Paypal 6/03 - Head was shipped out but was "Returned to Sender" for incomplete shipping info on EMS form 6/07 - I informed her about the status on the tracking log; She said she'll look into it 6/09 - PMed her about the whereabouts of the package 6/10 - She informed me that the PO gave back the Customs form 6/13 - PMed her again to check her PO since tracking status is still "Returned to Sender" 6/14 - She said she'll call her PO (yet again) 6/17 - Reminded her again to sort the problem at her local PO 6/20 - Supposedly the package was "resent" 6/22 - She said shipping needs to be repaid (which she will shoulder) 6/25 - According to her, a new tracking number will be issued by Saturday 6/26 It's been more than a month now since the full payment and I do not know if she got the package back or it's being held at her local PO. The last time I heard from her was last June 25 saying that she will be giving me a new tracking number by Saturday (June 26). She also promised that she will issue a refund for the shipping costs once I receive the head. To MiniPyro: I tried to be understanding and patient with you but I've already reached my limit. I lost my June slot with a customizer due to your negligence. Although your replies have been prompt, your actions are not.