Sorry. I hoped to avoid doing this in the first place but I don't know how to proceed in any other way. This is nothing personal I just want to have some room to end this in a fair,open and constructive way. My current problem is as followed: I bought a Soom Prince Charming from strawberryfrog and his condition isn't as described. She messaged me on December the 29th as a reply to my WTB thread which can be found here: https://denofangels.com/threads/soo...egs-or-body-horse-legs-cream-white-cw.686326/ He was offered as As I was looking since 2015 for this doll of course I was highly interested in buying him. She took pictures of the doll on the same day and it looked fine, but the lighting didn't reveal the color changes he has on his body (NOW, knowing where they are, I can see them even on the pictures she shared). She was very kind and even told me exactly who has been working on his tattoo and blushing. 655€ was his original price in this version. I agreed on the offered price 650 € plus shipping and paid in two payments. 300 € on the 29th December and 350 € on 4th January. On the 4th January she messaged me again: I was a bit concerened about this but I agreed. As I wrote in my WTB I was already considering buying a Charming with yellowing/damage if it must be so one yellowed arm didn't sound too bad. Also she described it as 'a bit'. A bit meaning a small piece, part, or quantity of something I automatically asumed it would mean 'a little yellowing'. I have quite a few Soom dolls and parts in cream white at home. Benmore and Dolomi being the old more creamy / ivory color and Isha being the new more paper white adding a few horn parts from different dolls and release dates. Both versions of white are called 'cream white' by Soom but changed being more creamy or more paper on different releases. I consider myself being quite experienced in regards of Soom, especially on the newer dolls 2015 ~. He arrived on the 11th January and I immediately noticed it wasn't just a littlte yellowing and it wasn't just his one arm. Basically his whole left side is yellowed unevenly. Including his face, neck, chest, complete arm, wristpiece and hand. His torso, his thigh, his horse legs. His right side has some veeery faint yellowing too but this looks like the expected natural process to me. The yellowing looks like damage done by prolonged exposure to sunlight from one side, since for example on his horse parts it stops right where the joint covers the insides from light. Same for the shoulder and so on. Also the side of his parts facing outwards (getting hit by the light) are heavily yellowed while the side facing inwards (being covered by itself staying in the shadow) of the exact same resin part is nearly free from any yellowing. (Left leg facing outwards has the worst yellowing and right leg has it's bad side on the side facing inwards ( to the left side) also speaking for sunlight from mostly one direction. I feel kind of cheated now. The amount of yellowing is way worse than described and it's not only his arm as I was told. I messaged strawberryfrog on the 11th January and told her about the yellowing and she replied stating the following: Well, I thought he was kept away from sunlight ? I removed the blushing and face up too get a hold on the exact state the doll is in. The cleaning took quite a while because it felt like the doll wasn't sealed before applying the bright red paint to his back and the black paint on his hooves. I had to remove the whole paintjob with magic sponge, toothpicks and pure water because the color would stain everything when getting in contact with alcohol. It took me half a day for just the hoofparts (not the legs, just the hooves). As I felt like her reply was kind of unsatisfying I decided to write her again in a more serious manner so that she could understand that I am not happy at all. I mean if she noticed the yellow on the arm, how does it come that there is no word left about the leg, neck that is almost the same color ? I showed her pictures of the leg and told her that she should consider a partial refund because the doll is not in the condition she described. I am especially angry about the unevenly yellowed face because this lowers the dolls value extremely and I can't imagine how badly this doll will age. There is a high risk for his further color changes being proportional accelerated. With those problems it is very unlikely to get money even close to the amount that I paid if I ever feel like selling him. I told her that the damage to him is quite extreme for a doll this young (he is made January 2015), that the deyellowing most likely can only done by sanding him completely and that he feels like a restoration project rather than something else. I have to invest hours and hours of work ( if it even is possible to do ) just to get him to the condition I thought he would be in already because he was described as something else. And even if I do it it means that I need to change the whole doll slightly which is a real bummer and lowers his value even more. I promised her to not call her out to others and that I want to solve this peacefully because all I wanted was a regular purchase.