1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Pluto Dolls feedback ALL

Mar 1, 2011

    1. I'm starting a feedback thread for Pluto Dolls as she doesn't seem to have one^^.

      Pluto Dolls is a small company in Korea which makes BJD heads.

      * What did you order? Limited Ezekiel SD-sized head with face-up
      * When did you order?       7 January 2011
      * How was the communication?       Very good. I could contact Pluto through the board and by email. She always replied quickly.
      * How easy was it to pay?       Very easy with PayPal
      * How long did it take to ship?       The head was shipped as soon as he was finished
      * Was the quality appropriate for the price, in your opinion?       Yes
      * Did the item look like the sales pictures?       Yes - even better in person
      * Were you satisfied with the product?       Very satisfied - I love him!
      * If you weren't satisfied, how did the company solve your problem?       N/A
       
      #1 glass_mountain, Mar 1, 2011
    2. * What did you order? Vergil MSD size head with faceup
      * When did you order? August 29
      * How was the communication? Very good - anything I posted on the order board was answered within a day.
      * How easy was it to pay? Very easy with PayPal
      * How long did it take to ship? Only 10 days after I ordered!
      * Was the quality appropriate for the price, in your opinion? Absolutely!
      * Did the item look like the sales pictures? Yes - even better in person, with a wonderful faceup - and the packaging was amazing!
      * Were you satisfied with the product? Very much so - so much that I want to order another sculpt very soon!
      * If you weren't satisfied, how did the company solve your problem? N/A
       
      #2 solitary agent, Sep 14, 2011
    3. * What did you order? Limited Moonchild Full set one-off
      * When did you order? 5-28-12
      * How was the communication? There was no need for communication! The new website is super easy to use and links you over to paypal to pay and then back for confirmation when you finish! I was impressed with the new website :)
      * How easy was it to pay? See above...super easy! Lovely website now, much easier to use.
      * How long did it take to ship? The order arrived on 7-13-2012 and only took about 3days from Korea!
      * Was the quality appropriate for the price, in your opinion?       Yes is an understatement~ I couldn't be happier! I adore him :)
      * Did the item look like the sales pictures?       Yes - even better in person~ There was a change in the hat style but, yes, I actually read the fine print and knew it may be different and the change is wonderful.
      * Were you satisfied with the product? Very much so! I would love to order again! The new body makes it very handy to order since you can get a complete doll and not a floating head :)
      * If you weren't satisfied, how did the company solve your problem? N/A
       
      #3 Rohava, Jul 15, 2012
    4. * What did you order?
      LE Millicent, 1910 SP

      * When did you order?
      23rd of September 2012

      * How was the communication?
      I ordered through a dealer so there was no communication with the company.

      * How easy was it to pay?
      I paid via PayPal, as usual.

      * How long did it take to ship?
      The doll arrived on November 20th, keep in mind that she made a detour to the dealer. :)

      * Was the quality appropriate for the price, in your opinion?       Absolutely! It was the most beautiful box opening I ever had and the doll is absolutely gorgeous!

      * Did the item look like the sales pictures?
      Yes, the doll looks even better! The tan skin is really rich and beautiful.

      * Were you satisfied with the product?
      Oh yes, I was. I'm even considering getting another doll from that company!

      * If you weren't satisfied, how did the company solve your problem?
      N/A
       
      #4 Collie, Nov 20, 2012
    5. * What did you order? Archibald 1903 fully assembled body, head, default eyes, default wig + default faceup

      * When did you order?       20 November 2012

      * How was the communication?       Communication was absolutely great. They replied super quickly and were very sweet.

      * How easy was it to pay? Very easy, I just used paypal and it was done.

      * How long did it take to ship?       Shipping was very quick from South Korea, within a week I believe.

      * Was the quality appropriate for the price, in your opinion?       The quality was amazing. I could not have asked for any more. The faceup was beautifully done!

      * Did the item look like the sales pictures?       Yes, even better than the pictures. Truly gorgeous in real life. He came with eyelashes which I was unaware of, but I am very happy with.

      * Were you satisfied with the product?       Yes, I am extremely satisfied. I hope to buy from Pluto again. :-)

      * If you weren't satisfied, how did the company solve your problem?       N/A
       
      #5 andyleaf, Jan 9, 2013