I really hate to open a problem transaction thread but Gunter von Christ has left me no choice. I am seeking some retribution here, and also to use caution in dealing with her. On August 12, 2011, I purchased a Delf Woosoo from GVC. I entered a layaway August to December with her, and made note of a few things my doll would come with. Her original thread is here: http://www.denofangels.com/forums/s...-SOLD-ON-LAYAWAY&highlight=Woosoo+Delf+Gunter In her original MP thread she did specify that the doll would come loosely strung. I told her in PMs that was fine, that I would like to see what I could do with it before I would invest in new string. In one exchange of PM: ...she asked if she could ship the Woosoo disassembled which I gladly agreed to. Here are the things I understood entering the transaction, since it was written on her sales page. He would come loosely strung, he was in need of new string BUT he would come with it. He would come with 2 wigs and a pair of eyes. She was not sure, but she was thinking of including an outfit. Free outfit aside, he was going to come with his string, wigs, and eyes. Fast forward to December, I receive a PM from GVC AFTER SHE SHIPPED MY DOLL, that she had forgotten to send the elastic and extras. THEN she states that the elastic was broken. I replied that was alright, but to please send it anyway so I could at least try to put him together. She then told me she threw it away, and shipped the doll as is. FIRST, when you specify what is included with a doll sale, why would you throw something away and not tell the buyer first? At that point, I was basically receiving a disassembled doll that I could no longer put back together. While GVC offered in the PM to send a spare if she had it, she made no effort/mention to replace the elastic if she did not have any spares. It boggles me that one moment, she is 'looking for it', and can't remember if she threw it away if she had to disassemble the doll to ship him. SECOND, GVC admitted in her last PM, that she didn't notice the elastic was broken until she pulled out the doll right before packing him up. Why would you list information on the condition of a doll if you haven't looked at it in months? If you are selling something, you should have known/stated it's CURRENT condition when you listed it on the Marketplace; not misrepresent your item and tell the buyer after the layaway is over that it's in a different condition now because you actually bothered to look at it. LASTLY, I was supposed to receive wigs and eyes with my package. That was part of the deal according to the original sales post. Once the Woosoo was shipped she sent the following PM: Why wouldn't I want the items that were a part of the deal? I was very unsatisfied that I was already receiving no elastic with my doll, but then she responded to me like I was the one that requested the freebies. They were listed in the original sales thread! When I expressed my dissatisfaction that I felt cheated since I had no elastic, and the 'free' outfit she was wishy washy in the original sales thread was basically a shirt she became really defensive and said I had 'nerve to complain about free items' that she gave me out of 'common courtesy'. ^I only brought up the full outfit, because that is what she WROTE ON HER SALES PAGE. Honestly though, I don't care about the full outfit. I felt if she didn't include elastic it was the really LEAST she could do. I actually consider it common courtesy to SEND what you stated you would. Obviously by this point, she didn't care. She happily tells me to: In the final PM I received from her, she basically conceded that she took frustration out on me because she has been stressed out and on edge from other sales, but still implied that I was being unreasonable for complaining I did not get the free things I was promised. She still made NO offer to replace the elastic. So, now I would like to ask GVC, to send me the money for replacement elastic. You threw it away without asking/informing me first, you should have replaced it since that is what you promised would come with the doll. All I am asking for now is a measly refund of $4.15 to BUY new elastic. I will consider this transaction resolved once I receive that exact amount.