I have tried to resolve this issue via PM, so I now regret I must make this matter public between me and Brittany/Amaira Rose. Here is everything that was wrong with this shipment: 1. Long delay in shipping 2. Poor communication for the reason of the delay 3. No shipping grade box was used - shipped only in Soom doll box 4. White zipper body cushion was not included - I paid for majority of split and purchased the body 5. One sheet of bubblewrap was used between bottom of box and doll 6. There is a huge gash in the bottom of the box 7. The doll's body is smudged and scratched (no, the arrows in the pics are not pointing to the seam lines) 8. Additional doll hand was included I am asking for the the white zipper body cushion to be shipped to me and for the $30 shipping to be refunded.