On 10.24.2011 I received a PM from nancy60304 regarding the Volks MSD F-20 that I had listed for sale. The original sales thread can be seen here. This is the message that was sent. I replied the same day with the following: She replied to me on 10.28.2011 with her intent to buy: I replied to her on 10.29.2011, a day late due to being out of town for my uncle's funeral. This is the message I sent: She replied to me on 10.30.2011, stating that she sent the payment, which I did receive. She quote me her mailing address and asked me to please not forget to include the doll's box. I did include the box when I shipped on 11.01.2011 just as I said I would, and I sent her a message with her DC number. The problem began when she received the doll, on 11.03.2011. She sent me the following PM: As you can see in my original thread, which I linked above, I clearly stated that I said it was UNKNOWN when the doll was manufactured, but that I believed it to be late 2009. I also mentioned that I was not the original owner. The date of 2009 was given to me by the previous owner. I had no idea that there was a date cut-off for rubber banded headcaps as opposed to magnetted ones. I was NEVER asked by nancy60304 what her headcap was like. I would certainly have told her if I had been asked. I sent two PMs, utterly shocked at what she'd said to me. And my second PM to her: She replied to me with simply one sentence: This was my response: I did not receive a response from nancy60304 after that. Today, on 11.07.2011, I received the doll in the mail. While I have her address, she did not include it on the box, to be sure that I could not mark the package as "Return to Sender", and therefore have to spend my own money in order to ship it back to her. However, I stand by my previous statement. I do not feel that I misrepresented this doll at all, my thread clearly states that all payments are nonrefundable, and I will NOT provide a refund for a doll that nancy60304 has decided that she does not want. She is more than welcome to sell the doll if she does not find it agreeable to her, but I divulged every piece of information to her that she asked for. Never once did she ask about a headcap, and all information was clearly stated within my sales thread. I would like her to please reply below and let me know what action she would like me to take. Thank you for your time.