At the end of January, I arranged to buy an SD13 (black coat and trousers) suit from Silvia, but sadly the transaction has not gone well and not only has the suit not arrived, but Silvia's conduct has been shockingly neglectful. I have listed the details of our communication (or lack thereof): 28th Jan Sent PM to Silvia asking if she had a clearer photograph of the suit, and how much she would charge for postage. 29th Jan Silvia replied with a photo and shipping information. Over the same day, we arranged when money would be sent. I asked if she could wait until Monday for the money, she did not reply. 1st Feb Transferred money to Silvia. 1st Feb Sent message to Silvia to say cash was transferred. 3rd Feb Sent message to Silvia ask if money had been received. 5th Feb She replied with: “Hi, I dont know why you didn't receive the message, I mentioned in my last PM your suit was shipped last week. Thanks.” (I received no such message telling me it had been sent – she had told me in her third PM when we were arranging payment that she usually ships on a Tuesday, no greater detail than that.) 15th Feb I asked Silvia in a PM when exactly the suit had been sent because I hadn’t received it yet. 23rd Feb Made the same request, adding that if she wasn’t getting my messages, could she reply to my e-mail address instead. 25th Feb I told her that if she did not reply by the weekend, I would have to page her. 26th Feb Silvia finally e-mailed me with this: “Hi, I don't really understand why you keep asking since I had already told you the suit was shipped a long time ago. between 2.1 - 2.5. It usually takes 2 - 3 weeks to deliver.” I replied with this: “I kept asking because you didn't reply. If you'd replied to the first enquiry about this I wouldn't have had to ask repeatedly, like I had to before. You told me vaguely when the suit was sent but as per my first message on this subject, I was hoping for an exact date.” (as mentioned before, all I knew was that she usually posts on a Tuesday.) She did not reply to this. Tomorrow it will have been six weeks since I paid for the suit. I am not at all satisfied with this transaction, more because of Silvia’s conduct than the fact that the suit has not turned up and I am down $34 and a beautiful suit. I cannot even use the PayPal resolution centre to attempt to retrieve my money because I marked it as a personal payment. I am frankly staggered at Silvia’s positive feedback when she has so blatantly ignored me for so long – each time I checked, she had been online every day while I was awaiting a response. My ideal resolution for this would be a refund; Silvia should be able to claim the loss from the post office even though the suit was sent regular airmail. More importantly, as this is a hobby based on trading, I wish to highlight the lack of responsibility in another trader.