I purchased a LTF Full Set Rachael boy from Suuchan. Everything went fine with the transaction itself. I paid, she shipped. I let her know when the doll arrived and explained that i would leave feedback once i had time to check the doll out more. When i did take him out of the bubble wrap his wig had come off. When i picked him up the faceplate instantly fell off. Luckly i was sitting on the floor in carpeted room. His faceplate does not stay on. It wont stay on even if you stand him completely still unless hes wearing a wig. This was not disclosed in the listing, if it had been i would not have bought the doll. He was advertised as in like new condition. I believe that its a sellers duty to disclose any flaws that would impact the value of an item. I do not feel that she did this. My LTF Leah did not have this porblem. In fact nobody who has a LTF in my doll group has had this problem. A faceplate that wont stay on is a too much of a liablity. My dolls travel alot, and get handled by lots of people who are inexperienced with these kinds of dolls. I requested that she refund a portion of the money paid to her or trade for another faceplate. She declined both options. Stating that since its such a common issue with LTF that I should have known. Im including a link to the video i made of the issue, showing my LTF Leah and the LTF Rachael. http://s772.photobucket.com/albums/y...t=MVI_1900.mp4 I would be happy with a partial refund of the faceplate cost, since i take some responsibity in not asking what exactly like new conditon meant to her.