First I'd like to state this is purely to document the facts of this sale and susequent claim through Paypal to ensure my reputation remains intact - and to publicly make her an offer of resolution. I have PM'ed TenshiLo to inform her of this thread - this is not to be inflamitory or to make accusations - TenshiLo is as heartsick over this as I am and this is not to paint eithert of us in a bad light. Item in question: Fairyland Minifee Scar Breakaway Head and Arm set. Sold: for $130 USD 27th November 2009 on Ebay (was advertised for sale in DoA MP also) + $11.50 regular postage Buyer: TenshiLo (on Doa) known as ningyou75 on ebay Situation: Uninsured article is LOST in the post. The item was bought and paid for on the 27th of November and Posted on the 1st December 2009 - it still has not arrived. TenshiLo and I kept up very friendly banter via messaging throughout the entire transaction, exchanging pictures of our dolls and our usernames on DoA for future contact - She is a very amicable person and I know this situation is causing her as much grief as it is me - Australia Post prior to Christmas were involved in a stop work strike in some departments - whilst Ebay and Australia Post assured us (Australians) that it should not delay any parcels - 90% of the items I mailed in December were delayed, some more so than others. TenshiLo bought the head and paid for regular airmail which is neither registered nor insured and not trackable. I informed her of this at the beginning of the transaction and there was no objection from her. Had she asked for insurance/registered post I would have gladly provided her with it. Once I received the funds I contacted the participants in the Fairyland group order that I received the gift head from and reimbursed each of them for the shipping they had paid me to receive their items. All agreed prior to the arrival of the order that this was the fairest way to share the gift item around without favoritism. There was no profit from the sale at all once fees on paypal and ebay were paid. To date TanshiLo has not received the head and a dispute on Paypal was opened on the 4th of January 2010. I have done everything humanly possible to assist TenshiLo in finding the package and have filed a missing parcel complain with Australia Post. I e-mailed her the receipt from the postage on 8th January 2010, which she took to the French post office who informed her that they would not be able to find it without a tracking number - which she KNEW did not exist. On the last day of the dispute TenshiLo upgrated to a full Claim and my account was put into a negative balance of $141.50 USD. I offered via E-mail to TenshiLo to pay her the maximum amount I am able to claim back from Australia Post for an uninsured article which is $61.00 - I did not receive a response. In the same e-mail to her I stated clearly that the head was sold to reimburse the group order participants their shipping and that I had neither the money nor a replacement head. I again have not received a response to this. Paypal thismorning via the telephone have clearly informed me that my receipt for postage was insufficient as it had no address on it. My account will remainin a negative balance untill I pay it back and after a period of time it will be withdrawn from my bank account or I will be refused acces to paypal entirely. TenshiLo knew the parcel was neither insured nor registered and continued with the claim knowing full well that without one of the two Paypal would award in her favour. I have a receipt for the postage stating clearly the date it was mailed - the weight of the package and the counry (FRANCE) - My immense dissapointment at having my flawless reputation on ebay damaged is tangible and I seek to resolve this issue here on DoA as this is where the money obtained by the sale of the head was directed and the article was originally obtained. I was so very very hurt that TenshiLo failed to understand the situation and chalk it up to a bad experience. If TenshiLo is willing to close the dispute I can guarantee I will stake my reputation as a respected member of DoA on paying her back the $61.00 I can claim from Australia Post and the remaining $80 over a set period of time. Despite the clear fact that I am at NO FAULT at all I will be willing to exchange keeping my good reputation on Paypal for the time to refund the money. Please TenshiLo give this the consideration that it deserves - I did the right thing at every turn and whilst I understand that the parcel is missing you KNOW I am not a bad person and will do everything I can to pay you back dspite the fact that It is not my fault!!