The mods have instructed me to open this thread in hopes to resolve this issue in a mature manner. I recently sold a damaged Volks Tohya I head in the marketplace to wjsdpwl. In the description, I very clearly mentioned that the head was damaged, and that I was selling it for only $250.00 -- that's $200.00 (head) + $50.00 (face-up value), this head is Limited Edition and this price is much less than standard value, because, like I mentioned, he's damaged. I told the story in the description stating how it happened, by saying that the doll took a head-dive, and that the nose was damaged and pressed in, that I tried to sand the nose (for reshaping and pressure lines) but that the damage was STILL there. Also that I had recently given him a face-up because of it. I provided images, but the damage, AS MENTIONED, was not visible because of the face-up. -- Never did I once state that the head was in perfect, MINT, undamaged condition. Nor did I lie about the condition of the head to make the sale, because there were several people who were interested in the head despite the nose damage. So despite what it looked like because of the face-up, it was clearly stated in the description that the head had damage. Also, I wrote the description with my roommate, who can back me up on what I said. Several people on my personal blog also saw the sale, so they were also witness to my description of the damage. wjsdpwl received the head, PM'ed me and said she was very happy, and left me lovely positive feedback for it. After that, thinking the transaction was solidly over, I removed the information from my sales thread and didn't think anything of it until wjsdpwl PM'ed be again several days later saying that she removed the face-up and could then see the nose damage more clearly. She said that I never mentioned the pressed-in nose damage, and gave me a numbered count of pressure lines? Calling them "deep cracks" instead. -- She said that the head was no use to her because she doesn't use pastels and couldn't cover the damage? She demanded a FULL refund because of this. -- Seriously, that's like buying a used car after knowing that the seller covered up the cosmetic damage with new paint. Then taking it home and stripping the paint down, seeing the damage, and then realizing you can't fix it back up again and demanding a refund. It's bogus. For the life of me I cannot understand how it would be that I owe her a full refund because of this when I DID mention the damage. She also told me that I said there was a "small scratch" on the nose, as part of my description of the damage. Which is totally fabricated, because I never would have called pressed-in pressure damage a "scratch" -- I work with hundreds of heads and know the difference. She said I didn't show damage in my pictures. Which makes NO SENSE to me at all. The fact that she had already left me feedback, loved the head on arrival, tells me that she could not see the damage in person either, which justifies the photos. -- Regardless of which, I never hid the damage in the description anyway. And if she had a problem, she should have contacted me about it before leaving me positive feedback, ending the transaction. Changing your mind about keeping the head once you removed the face-up and could see the mentioned damage, is fine and dandy and is your own choice. Resell it then? But if you misread the description or made some kind of assumption other than what I stated, that has nothing to do with me. The fact of the matter is that I mentioned the head was damaged from the beginning. I'm an extremely honest person and have perfect feedback on here, and every other sales site I've worked through. I have a reputation to keep on this thread, so I wouldn't go lying about trivial nonsense just to make a sale. It wouldn't be worth it. I would like to settle this, but I do not feel that I owe wjsdpwl a full refund, simply because of what seems to be some kind of misunderstanding on her part. Here is my offer: I will give wjsdpwl back $200.00 only, just to end this drama. She ruined the face-up, which was a $50.00 value, and I do not owe her back this amount. I will refund you in full once I receive the head BACK in my possession. You can ship it any method as long as there's a tracking number. I believe this is fair since I have the most positive feedback. Please respond with your decision.