I hate to do this I really do not want to harm anyone, but it seems to be the only option. I will try to describe the situation briefly but I see it as quite complicated at the moment. I reached an agreement with clockworkangel here on DoA to buy her Unoa Akubi for 500EUR including shipping. We both live in European Union. The doll was to be shipped as "signed for" parcel and with insurance. I paid by PayPal. She wanted me to cover paypal fees, so I used personal payment to avoid fees for us both. Clockworkangel informed me on 21st of April that the doll was sent. I asked for a tracking number, after 4 days (apr 26th) she provided me with the receipt (you can see it here) and information that it can take 3-4 weeks to get to Poland. The tracking number (barcode) never worked, but according to TNTpost tracking to Poland does not work in some cases, and clockworkangel seemed very honest and had good feedback, I was not worried. I started to worry after 3 weeks, when the doll has still not arrived. I got back to clockworkangel on the 12th of May and after next 4 days (May 16th) she got back to me saying that she checked with her post office and "The lady checked the computer and saw that it said "arrived at country of destination". I asked if TNT could do anything to locate it, but she told me "it's in the hands on Poland postal service now, and nothing else can be done but wait." I tried to locate the package myself: not knowing which local carrier handles TNT shipments in Poland, I contacted a few but my package was nowhere to be found. The same day I contacted Clockworkangel again: to my surprise, she offered to call dutch customs (who shouldn't be involved in shipment between EU countries anyway) and 2 days later she got back saying, that she was very rudely treated by customs workers while on the phone. I asked her to fill paperwork for formal complaint to TNTpost, as I believed the package got lost, but she - as I believe now - has avoided answer by saying she was a little bit offended that I agreed with the custom worker, instead to feel sorry for her. I asked her once more that she has to put a formal complaint to restore a doll or money for it. And I asked that maybe we should consider that my unoa may not arrive to Poland at all, and maybe we should consider refunding my money to me. Today she got back to me with this: "Sorry I misunderstood you about the Customs guy. I've had a tough time lately and my feelings are a bit on edge. I have been called away to a sick family member, but I'm going to the postoffice for the papers first thing coming monday. Thanks so much for your patience, Silvia" No word about refunding me my money. And with sick members of family being involved, and next couple of days of delay, I was almost sure that something bad is going on... I wrote her back, that since package is insured, she will get her money back eventually from tntpost, and I asked for my money back today on my paypal. All the time I am kind and polite to her. But being seriously worried, I got help in contacting TNT myself to find something out. What I got back is quite disturbing: -the barcode on the receipt I got does correspond to a real, existing package, but a local one (inside the Netherlands) and not an international one (this is why the tracking couldn't work btw, local packages need to be paired with recipient's postal code) -the date on the receipt I got is not the date the package with this barcode was sent (it was sent on 31st of March and received on 1st of April, again: in the Netherlands) The informations above were checked several times with several tntpost call center workers. I also found out that the real receipt for insured international package sent to Poland should look quite different. So. I feel horrible now. My sense of legality and strong belief in human honesty still tells me to have a tiny hope that Clockworkangel is an honest person, as she always seemed to be, maybe she got lost a little, and my doll will arrive safely. I just want my doll or money back now.