The same thinmg happened to me- I ordered Fam, paid immediately and waited and waited......heard of others who already received their Fam ( I ordered him few days after he was released ) then I sent about 3 or 4 e- mails in several weeks but never got any reply. Finally I got my Fam, so at least I didn't loose any money, but I prefer a bit more friendlieness(right word?) and at least a short reply to queries. Just compare to Luts and Notdolllab !!!