I never thought I'd be opening a thread here, butI'm having a problem with Museumbizzaro with a transaction. He put up for sale a soom Rex at $650 with pants boots underwear, and proposed articulated hands for $100 more. His announce said it was brand new. We found an agreement of $750, paypal fees and shippings included. Then he tells me he doesn't have the original box and certificate (he's lost it). On the 3rd of march, we agree on me paying $700, and paying $50 as soon as the certificate will be sent to me. So I paid $700 on the 4th of march. He doesn't send the doll right away pretexting that the money is not on his account. On the 13th of march, I warn him that if he doesn't send me the doll, I'll open a topic on DoA and will contact Paypal. On the 15th of march he eventually sends the doll, but tells me at that moment that he has lost a part of the hands, and that he has ordered for me. I receive the doll on the 26th of march, and of course, the hand is impossible to use. On the 27th of April, I tell him I've received the package, and ask for what he has ordered for me and when I'll receive it. No answer. On the 30th of march I ask again. Still no answer. On the 1st of April I ask again and tell him that if he doesn't answer I'll send an email to paypal. Still no answer. On the 4th of April I send an email to paypal, and half an hour after, I receive a dry answer, but saying he will solve the problem. At this point, we still haven't found a reasonnable agreement to close the problem. He tells me I owe him $50, and wants me to send the doll back with my own money ! He declares he cancels Soom's order and that I will not get the missing piece ! I conclude that he doesn't want to solve the problem, and ask from him a partial refund so that I can order the missing part of the hands myself. I don't want to send the doll back, I just want to find an agreement so that I can get articulated hands that I can use, referring to his sales topic and to what I bought. He doesn't answer my mails, sent me hands I cannot use and refuses to meet his responsabilities. Since the 9th of April, I have absolutely no answer. I don't know what to do, please help us finding a solution I've kept a copy of the topic sale announce and of all our mails, I can show them if it's required. Thanks for helping"