She does very nice work and my first transaction with her went pretty smoothly and I was happy with the work, BUT, there is an extreme language problem and she apparently doesn't understand or speak English well enough to grasp a lot of things. I sent her more heads to do faceups for me today (11/20/06) and then sent her payment (she requires payment in advance) through Paypal. I inadvertently sent it to her hotmail address where she has been corresponding with me from, forgetting that she uses a different paypal e-mail for receiving funds. However, the hotmail address is also one of her paypal registered address and she was notified by Paypal at the hotmail address that funds were in her account and to "click here to view details of this transaction." But she refused to do so and also refused to click on the link insisting this was not her account. I told her to try her password and I would bet it would go through and if it wasn't her account, then it wouldn't. (I knew it had to be hers since she was notified the funds were there). Still she wouldn't do it and told me to quit "bothering" her. I was making her crazy, etc., etc., etc. So I called Paypal and they said to have her call them and they'd explain it to her and tell her it was OK to withdraw the funds from the hotmail Paypal account. She refused to call and told me to open a dispute to get my money back and that we would handle it through lawyers and courts--that I had committed a crime (sounds like she doesn't know what a crime is). I told her it was a mistake and certainly not a crime but she got quite belligerent and so on. So, I filed a dispute with Paypal even though I told her I didn't want to have to do that and that she could solve the problem easily. SHE kept telling me to file the dispute to get my money back--that she was washing her hands of it so to speak, so I did because that seemed to be the only way to get the funds out of "limbo" in her hotmail account. But the transaction had deteriorated so much on her side with her insistence about not doing anything, etc. I told her to send the heads back when she gets them and refund my money. She is angry because she does not understand and if she can't understand, then she isn't the person to do business with in my opinion. Now I am concerned about my heads and whether or not I'll get them back. I think she is talented but there is too much room for a lot of confusion on her part and terrible misunderstandings because of the language problem mostly (I would think that is what it is and not that she's just unpredictable). Anyway, I'd strongly advise against dealing with her since there is so much room for great misunderstanding and problems on her end of things. Some of our correspondence over this terrible situation with Annart: From me: Is this you? I can't retreive the money because it went to you at your hotmail account and you simply need to withdraw it: Payment Sent Name and account nubmer hotmail account transaction ID From Annart to me: Hi Jo, I do not receive any money from paypal can you check it out, (This was the confirmation e-mail to HER attached to her message above) Dear Lai-Yin Leung, Jonell Belke just sent you money with PayPal. Jonell Belke is a Verified buyer. -------------------------------------------------------------------------------- Payment Details Amount: $193.50 USD Transaction ID: 000000000000000 (there was an actual trans. ID here) Subject: 3 Faceups--Moon, Unoa, Estella Note: Please let me know you got the payment. Thanks! Jo View the details of this transaction online (clickable link which she refused to click on) From Annart to me: I mention it so many time. I DO NOT have that paypal account. And I "NEVER EVER" mention to you about dream.... payal. I always said art_........... (but this is one of her accounts) And now is not the time to ask me to access that unknow dream account. Now all you have to do is contact paypal asap to "STOP" it. AGAIN I DON'T HAVE THAT dream678 PAYPAL ACCOUNT. PLEASE DON'T ARGUE WITH ME ABOUT dream....PAYPAL AGAIN! And it went downhill from there as I was trying to be calm and explain it all to her: From Annart to me: That is my name but I told you I don't have that account. I don't have any password to get in that account. If you don't contact paypal then cost you lost money, I can't help. Don't tell me can't stop it. Paypal have funtion to doing that. Even you gonna drive me crazy to die. I still can't go in to that account More from Annart to me: If I do have that account and password, I already get in without your asking. I said so many time I can't get in that account. I DON'T have password to access in. Lets both file this case to the police and payapl. And I will send all our email to Paypal and police. I already sick of this mess. Any question you send to paypal and police or see in court with lawer. I am talking about police and lawyer because I'm not getting mad. Because I can't do anything on your ridiculous request Go dispute to paypal , I don't care on dream.....account. Because I don't know that account. I have clear email said you make mistake on this not me. When it go to court, it is going to you. The one create crime is you. That is no use to point finger on me. again see you at court with lawyer. And don't worry at all because I have all emaill approve I never make any mistake. Annart FINALLY called Ebay and this was her response to me about that call: I spoke to them and they give me 5 digital case number to login paypal to change the password but after I get in to that screen it asking me Security Questions. Ask I told you that I have no information on that account. How do I have the security answers. And the paypal close at 10pm. before I thinking to call them again on there business hour tomorrow. But as I mention to you so many time, I don't know about this account, all the questions paypal ask is not match what I said. Please reply to me asap. Make it clear. After this mess finish I don't want to see your name anymore. You made this stupid mistake and now said I'm not understands this sorts of things happen? From this words your really made me mad and angry and now I won't do anything anymore. If you don't dispute the case to paypal and try to get the money back that is not my business more. Before I still tell to do something to help out but now forget. You really make me mad. Now she is refusing to send my heads back, leaving them to flounder around at the post office for weeks so that I MAY get them back after the first of the year: Annart to me: As I said so many time "I do not use dream678" paypal account. That paypal account looks bad or not is not effect on me. I just want you get money back. Go dispute the case asap to get your money back. I can't provide the information that match that account's record. That mean I'm not able to get in. "Dispute" the case and get the money back anyway you do your own. you completely...... I don't want to say it out. I will not pickup the package, the post office will send back to you if no one pickup. I don't want to get any trouble from all you terrible mistake anymore. And you never try to understand I can't do anything on that account. That means you don't logical think mind. I can't deal with the none logical person anymore. How can I have you money? You can't read or you do have brain problem? Did I ask you send the stupid money to dream? Are you nut? How many time I mention I don't have that account's login? you totally crazy and out of mind. I get mad and angry because you don't use your eyes to read and use our brain to think. I said I can't login that account and don't have the way to fix it so many times but you just keep force me to login. you brain damaged. You should be ashamed of your brain damaged that can't read and think. I NEVER said one word to her about her scamming but she came up with the idea that I was accusing her of it: From Annart to me: Again you don't read and think. I said I don't have that account, how do I first registered. You really brain damaged. Or you thinking I scam on you? I said so many time to you and remind you send the money to art_........... You stupid. you don't use your eyes to read and think people scamming? This is my last email. I going to completely ignore your no brain person. Go open from paypal and get your money back. That dream..... has nothing to do on me. you believe or not I don't care. So, as you can see, she has major problems!!! She is refusing to do anythng to refund the money and she is going to let my valuable doll heads float around the post office system and I can just HOPE they get returned to me.