Alright, so on July 7 I won a doll on eBay. He wasn't an excellent price or anything, but I wanted him, so I bid. For the record, the sellers name is shootingstarlabel. Here is the auction: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&rd=1&item=130130174584&ssPageName=STRK:MEWN:IT&ih=003 Anyway, I just received him yesterday. Now, I understand that the doll came from Germany, but with $50 shipping I would expect that it wouldn't take a month to get here. I messaged her about it two weeks into waiting and she told me (ha-ha) that it took her a week to ship him. Okay. Fine. Whatever. At least he arrived. BUT... I open his box (which looks like he's been bent in half and sat on) not to find the perfect doll the auction promised, but a dirty, stained, chipped doll. I understand that this is not a new doll (it's an old F-28, for heaven's sakes), but I've owned and been around enough dolls to know that this kind of damage is not normal. List of damage (pictures included bellow): -Headcap stained from wig -Headcap CHIPPED in the back -Blushing rubbed off on the ears and around the headcap -Dirty all over -Mark on hand So I messaged her, telling her that the doll had arrived safely, but that I was upset at the condition. Her auction clearly states that he is in perfect condition. Obviously this isn't true. This is the message she replied with: I'm happy to hear that he arrived but i write all right in the auction, he don't have some faults and on the head can be some fleaks from the face up, because the face up do by a privat person and i thik this is not somethink what is important. On the heands i don't know why there are fleaks, he leave my home in perfect condition, because he was all time in his box. But this fleaks you can easy remove with nailpolish remover. And he was don't new doll! I wish you good time with this special doll and hope you give him a nice and warm home. I'm realy sorry that you wait so long but i will say that my description was courrect. Many thanks and greets Now, this is totally unacceptable. At the very least I expect a partial refund, seeing as the head is the most expensive part of a Volks doll, and this head is damaged. I will be sending her a message to that extent, including the following pictures.