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Rosette Doll Feedback (2009)

Mar 19, 2009

    1. ROSETTE DOLL
      Official Rosette Website

      Please answer the following questions about your 2009 purchase from Rosette Doll. Feel free to provide more information--detail is always helpful!

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?
       
    2. * What did you order?
      [LE] Spring Term - Violet
      * When did you order?
      December 17, 2008
      * How was the communication?
      Rosette always responded to my email inquiries.
      * How easy was it to pay?
      I paid via credit card, and had a bit of trouble using their software because my computer is old and uncooperative.
      * How long did it take to ship?
      March 13, 2009
      Overall, it was just less than 3 months, although the stated time on the website was 2 months.
      * Was the quality appropriate for the price, in your opinion?
      Yes. I am more than satisfied with my purchase.
      * Did the item look like the sales pictures?
      Yes--almost identical. The only difference I've noted is body blushing, which my doll does not have.
      * Were you satisfied with the product?
      Extremely.
      * Would you order from this company again?
      Yes, I definitely would.
      * Would you buy this company's products second-hand?
      Possibly--it depends on the seller.

      I placed an order with Rosette Doll right after they first opened up their shop. Because I ordered during their Christmas promotional period, I received a second set of hands and a school uniform with my limited edition doll.

      The wait for the package was very long. After two months had passed, I contacted Rosette Doll to ask about shipping. They responded to my email promptly and explained there was a manufacturing delay, stating a date of March 20 for shipping. My doll was sent out on March 13 and arrived on March 17, 2009.

      The doll was packaged very well, in these very strange bubble-tube-sheets, in a decorated cardboard box inside of a shipping box. She was shipped unclothed and wig-less, but with her eyes already in place. All of her accessories and clothing were in separate packages sealed with a gold foil sticker.

      Additionally, I also received a screen-cleaner cell-phone charm with Violet's image on it and a small notebook with pictures of all Rosette Doll girls. The school theme is maintained very well--she came with a student passbook to be filled out, a trilingual manual under the guise of a school policy book, and an acceptance letter in an envelope sealed with wax! The Rosette School of Dolls crest is on almost everything.

      During the wait, I contacted Rosette numerous times with questions, and they always responded promptly when I messaged the company via email. However, they do not appear to respond to inquiries from their website's form.

      Rosette Doll is a confirmed subsidiary of SOOM.
       
    3. * What did you order?
      Camellia student version (the standard version)
      * When did you order?
      December 20, 2008
      * How was the communication?
      Good, via E-mail. I never wrote on the site board.
      * How easy was it to pay?
      Very easy with Paypal.
      * How long did it take to ship?
      Almost 3 full months. It looks there was a problem with the first batch.
      * Was the quality appropriate for the price, in your opinion?
      Yes I think. The doll quality is really good.
      * Did the item look like the sales pictures?
      Identical I could say.
      * Were you satisfied with the product?
      Yes I am (I wish I have ordered a LE as they are so sweet...)
      * If you weren't satisfied, how did the company solve your problem?
      --
      * Would you order from this company again?
      Yes probably
      * Would you buy this company's products second-hand?
      Depends on the seller and the doll conditions.

      I could say the Rosette website is a bit "difficult" to be browsed. Only my Explorer can open it, Firefox and Safari can't. This is the only problem I have had with the site.
      Here there are all the items arrived with her.
       
    4. Please answer the following questions about your 2009 purchase from Rosette Doll. Feel free to provide more information--detail is always helpful!

      * What did you order?
      A fullset Marguerite
      * When did you order?
      31st December 2008
      * How was the communication?
      Problematic at first but now there's a Q&A forum, should be ok.
      * How easy was it to pay?
      Paying was easy, but they kept messing up my account totals which was a little worrying
      * How long did it take to ship?
      17th April 2008 - I took a layaway and it shipped less than two weeks after I paid her off, but I'm guestimating that even if I hadn't used layaway it would have taken approximately the same time as the people who paid her off at once got her only a couple of weeks earlier than I did.
      * Was the quality appropriate for the price, in your opinion?
      The dolls is lovely, but I noticed a gouge across her pelvic piece near where it joined her stomach, unfortunately I only saw it when I was removing her seams so it was too late to do anything about it. The face-up is lovely and her outfit is gorgeous. Definitely worth the money, but the basic version is school uniform is lovely as well. I got a free school uniform with my doll as part of the initial start up offer.
      * Did the item look like the sales pictures?
      Eventually yes.
      * Were you satisfied with the product?
      There was a mix up and even before I'd paid off my doll, the company sent me someone else's doll which I then had to send back.
      * If you weren't satisfied, how did the company solve your problem?
      They refunded the postage for sending the doll back.
      * Would you order from this company again?
      Already have
      * Would you buy this company's products second-hand?
      If you don't like long waiting times, this would be the preferred way to go, but there aren't a lot on the market. I'd say there are some start-up teething problems and as they're associated with Soom, who appear to be overwhelmed due to the MDs, there are some lengthy delays with the dolls. Other than that, they're extremely lovely dolls that are well made, beautifully sculpted and incredibly pretty in person. The old-fashioned outfits are very well done also.

      Overall, I had a few problems contacting them to resolve issues but when I got through, they were very helpful. The new Q&A board should solve that problem but as I haven't needed to use it, can't comment on it. The fact that they sent the wrong doll to me was a little alarming (unless of course you're dishonest in which case it would have been thank you!) Now that the doll is here, she's gorgeous and it's all worthwhile, but the incredibly long waiting time for a brand new company isn't overly wonderful but understandable when you know they're linked to Soom. I'd recommend anyone looking at buying these dolls to get the layaway and use the time waiting to pay them off. It's less stressful than wondering when they'll finally appear. They are well worth the wait and the money though, they are incredibly beautiful dolls.
       
    5. * What did you order?
      Spring Term Fir

      * When did you order?
      February 5th, 2009

      * How was the communication?
      Once the Q&A board was added to the website, getting a reply was easy. Getting an answer to why she was taking so long was more difficult.

      * How easy was it to pay?
      I seem to recall a Paypal glitch. I know I had one order, then cancelled it and placed the order again. It's been so long, I don't recall details.

      * How long did it take to ship?
      Almost FIVE months. I kept being told it was a "manufacturing delay." Finally, I got them to tell me the factory kept sending heads other than Fir's, and that the ones they did receive were not up to par. If they'd told me that right away, I would have been more satisfied with waiting. But she did ship a week before the last ship estimation they gave me and they included a free wig to make up for the wait. And she arrived a mere two days after shipment!

      * Was the quality appropriate for the price, in your opinion?
      Yes, absolutely!

      * Did the item look like the sales pictures?
      Mostly. The biggest difference is the lace on the skirt. It can't do what it's pictured doing.

      * Were you satisfied with the product?
      Yes, very.

      * Would you order from this company again?
      I had said no before, but the doll is such a high quality piece that I absolutely would.

      * Would you buy this company's products second-hand?
      Yes
       
    6. * What did you order?
      Rosette doll Summer Fir limited

      * When did you order?
      8/22/o9

      * Did you order directly from the company, or through a distributor or dealer?
      Direct

      * How was the communication?
      very poor, they did not take time to comprehend simple requests, went through a website upgrade during my order that caused havoc, lost my account, could not understand when I kept telling them to log in, simply answering to check my order status on "mypage" for which of course I would have had to log in.

      * How easy was it to pay?
      very easy

      * How long did it take to ship?
      three months, the shipping time frame quoted on the sale page is one month

      * Was the quality appropriate for the price, in your opinion?
      the quality of the doll and accoutrement is excellent

      * Did the item look like the sales pictures?
      yes, exactly like the sale pictures

      * Were you satisfied with the product?
      I love her completely.

      * If you weren't satisfied, how did the company solve your problem?
      Eventually but I still feel that they did not listen to my original concerns, I had to contact them five times about the one issue. I can understand that they had technical difficulties, but the solutions they gave made NO sense given the concern I had, Basically I feel like they were just not paying any attention.

      * Would you order from this company again?
      Honestly, I think I will not be, partly because I only want one of their dolls, partly because of the poor customer service.

      * Would you buy this company's products second-hand?
      Possibly but unlikely as I only want the one doll from them
       
    7. * What did you order?
      Spring Term Camellia

      * When did you order?
      I did layaway and my final payment was made August 28th.

      * How was the communication?
      It was quick on the Q&A board until the website change. I was left hanging for 6 days while while they were messing about with that. My doll also shipped with no shipping notice emailed to me. I just happened to see it on the site.

      * How easy was it to pay?
      Very. Layaway ROCKS.

      * How long did it take to ship?
      My girl shipped out on October 27th, just shy of 2 months after I paid in full. Perfectly acceptable and WAY better than five months.

      * Was the quality appropriate for the price, in your opinion?
      ABSOLUTELY.

      * Did the item look like the sales pictures?
      Mostly. She is missing her blue hair ribbons though. I only just noticed that. Eh, ribbons are easy enough to buy.

      * Were you satisfied with the product?
      100%!

      * If you weren't satisfied, how did the company solve your problem?
      Not a problem.

      * Would you order from this company again?
      I'm in the middle of another layaway.

      * Would you buy this company's products second-hand?
      YES.
       
    8. * What did you order?
      Violet Student Edition

      * When did you order?
      4th Oktober

      * How was the communication?
      Very good! They answered my questions almost immediately and helped me as good as they were able to.

      * How easy was it to pay?
      I was a little confused, but in the end it was easy.
      I paid using paypal. This was my first time ordering a doll.

      * How long did it take to ship?
      Only 25 days! I was positively surprised!

      * Was the quality appropriate for the price, in your opinion?
      She's even more worth than what I payed for. Really, their dolls are just wonderful.

      * Did the item look like the sales pictures?
      Absolutely! Even better, I would say.

      * Were you satisfied with the product?
      I'm very statisfied-

      * If you weren't satisfied, how did the company solve your problem?
      -

      * Would you order from this company again?
      I sure will, if they bring out another doll or clothing that catches my interest. =D

      * Would you buy this company's products second-hand?
      Depends on the seller. ^^ I'm currently searching for the valentine uniform.
       
    9. * What did you order?
      Rosette School of Doll Michaelmas Term Sakura

      * When did you order?

      December 21, 2009

      * How was the communication?

      Very good.

      * How easy was it to pay?

      CC

      * How long did it take to ship?

      11 days including ordering date. It was very quick, if it weren't holiday season, it would ship even faster.

      * Was the quality appropriate for the price, in your opinion?
      Yes, very appropriate.

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?

      Very satisfied except for the letter part. Rosette dolls comes w/ those letters, mine came blank.

      * If you weren't satisfied, how did the company solve your problem?
      They immediately sent me another one, this time it has something printed on it. They even gave me a notepad.

      * Would you order from this company again?
      Absolutely, i'm already saving up for another.

      * Would you buy this company's products second-hand?
      It depends on the condition and the components.