I've never thought I would post a thread in this subforum... But this time I have to. I know X_KAZAKAI_X is banned from DOA, so if this thread is not reasonable, please inform me and just delete it. Firstly, I'm so sorry about my poor English, but I'll try my best to explain the whole thing. Secondly, for almost all the things I will talk about in this thread, I have MSN chatting record and photos to prove their reality. It started when I firstly decided to accpet FREE faceups for limited slots. Kai found me and asked whether I can do a free faceup to his ( or her? Sorry, he told me he was a boy but here a lot of people use "her" when talking about him..) most precious doll. I was moved since I was really new to the faceup filed then. I accpeted his requirment and made up my mind not to disappoint him since he trusted me a lot. And I asked him to add my MSN account so he can tell me his requirement more detailed. The transaction was really smooth and Kai appeared to be a considerate person, which made me really comfortable. Before he send me his most precious doll head, he said he was going to sell him because the love was fading and he hoped my faceup could rescue the boy's poor future. I promised him to give a faceup exactly what he wanted. But when I get his boy's head, I was shocked how dirty he was. There were not only dusts but also something like scabs gathering in the corner of the boy's eyes, and since it is a beauty-white doll, he's getting really yellow. So before I clean the boy, I asked Kai for permission for sanding him a bit, because the head is out of dirty and only this way can rescue the boy's beautiful face from black and yellowlish. Kai happily agreed and I start to clean the poor boy's face. I didn't sand it too much since he's not my own doll. Then I used airbrush to paint the shadows （ it was the first time for me to use airbrush to paint a doll's face shadow, the reason why I tried it on Kai's boy was because he wanted a dark faceup and I cannot use those color powders to paint smooth shadows on a beauty-white face) and give the boy a faceup. Which you can see in this picture: And I sent the boy back home (with a free headmask which costs me about 2USD) and only charge Kai for 12 USD although the EMS requires 16 USD from Hong Kong to USA, since he said he was poor... So, I did a faceup for free and paid at least 6 USD myself for kai's boy. But I was still very happy since the boy would be back home soon and regain kai's love. By now there's nothing unexpected happens. But today Kai found me on MSN and said his boy's lip has been RUINED, and the dent upper his lips is gone. He asked me to pay for what I ruined so that he can use the money to replace the damaged head. Here is the picture he provided to me: I was SHOCKED to hear about the bad news and firstly what I thought was that it might be my own fault. So I went back to check the boy's official pictures and the photos I took for him after the faceup. And I even asked Kai how much I should pay for him, kai said it was a LIMITED doll and the head worths at least 200 USD. In the mean time, I checked photos very carefully and here is what I see: ( I took pictures about the unfinished faceup was to let kai know the progress and asked for his acceptance before finally finish it) Actually I really didn't remember I've sanded the boy's lip that HARD and RUINED it, and I really don't think the dent is gone in my photos. But since Kai loves that boy so much, and I did sand the boy's face although it was under kai's permission, I decided to buy the head with 200 USD and pay the shipping fee; for alternative, I'm also willing to have the head on my hand again to exam and fix it (if there's really some damages happens), and of course I'll also pay the shipping. But Kai refused and asked me to pay 200 only for what I "ruined". I told him I couldn't do anything more because the dent and lips are there in my photos. Kai accused me to photoshoped those pictures but I've NEVER photoshoped any faceup commission photos ( except changing the size) and will NEVER do that in the rest of my life. I don't want my customers to feel like being cheated when they saw my real works. Kai was upset and said some unpolite words, then he said he could reduce the payment to 110 USD, which the normal head worths. I still refused and Kai said he would leave bad feedbacks and make me banned from DOA and never do any more faceups. And he said he's going to call for police and send me to court, because I damaged his personal properties. Actually I'm not afraid of what he's going to do at all, but I somewhat got hurt. I offered faceups for free and appreciate people who trust me; I even don't mind to offer free facemasks and pay a part of the shipping fee to reduce the customer's burden, but here is what I've got. I think I'll stop the faceup commission for a while, including both free ones ( previously promised) and charged ones. Partly because the issue with Kai, partly because I really don't want to give myself any more chance to hurt other's precious. even unintentionally. It's the end of the thread, and hope the boy can still has kai's love, even though I really don't know what happened to him after my faceup work.