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Tensiya Feedback (2007-2008)

Oct 5, 2007

    1. We're not looking for whether or not you actually liked the sculpt or style of the item, but we'd love to know how you felt about the quality and customer service!

      You might consider including the following information:

      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?


      Please do not ask buying or selling questions here
       
    2. Haha, just cause I'm bored and wanna fill something out! (Not to mention this is the only one of my dolls that came straight from a company)

      * What did you order?
      NS DollShe Hound with faceup, and two wigs
      * When did you order?
      February 2006
      * How was the communication?
      It usually took them a couple of days to answer, but when they did, they were very friendly and patient with me and my 'hounding' questions.
      * How easy was it to pay?
      Very easy, I used debit/credit card.
      * How long did it take to ship?
      I received him two months and five days from the day I ordered him. Technically speaking, they confirmed my order two weeks after I placed it...after that delay, it was 30 days on processing my doll, and one week on makeup, so he was really right on schedule!
      *Was the quality appropriate for the price, in your opinion?
      Most definitely. I am sad the prices went up, but I'm stil paying it!
      * Did the item look like the sales pictures?
      Not exactly. I ordered a NS Hound with faceup, but the face looked more like the pics of the WS Hound. I wasn't complaining though, he was still gorgeous.
      * Were you satisfied with the product?
      Definitely, only he came to me with a broken finger.
      * If you weren't satisfied, how did the company solve your problem?
      I contacted them and they replied within hours, apologized profusely, and sent me a new pair of hands which I received in less than a week!
       
    3. What did you order? A WS Dollshe body.

      When did you order? December 21

      How was the communication? Very well, answered about two or three days after I posted a question.

      How easy was it to pay? Pretty easy, I paid with credit card and there was a slight hiccup. Seems my computer sent the payment twice. But Tensiya handled the problem very well. I wasn't notified, but when I asked about the payment received they answered.

      How long did it take to ship? Pretty long, the item arrived Febuary 5th without an email notification of the item shipped, so I was surprised.

      Was the quality appropriate for the price, in your opinion? Yes, the body is very well sculpted, the hip pops out though, so maybe the stringing could be better or when molded have something there to prevent that.

      Did the item look like the sales pictures? There was no pictures, but it looked the same from pictures I saw from other owners.

      Were you satisfied with the product? Yes, I also appreciate the free gifts. I've got some work to do with him, but it's alright.

      Thank you very much Tensiya!