I purchased a couch and cabnit from Aelice's furniture store in the marketplace back in January. At the time the piece was 44.99USD and the shipping was a choice of: To which I took the slower and cheaper option because I was in no rush. She also mentioned: I paid for two items and they were sent around the 19th I believe. I recieved the second item on the 28th, with a small problem of the glass (it was a cabnit) in the front being broken. I told her I didn't reecieve the couch. After a while I had still not recieved the couch, this was part of the reply to the broken glass and the couch. and I informed her later that it still hadn't arrived. Later on in her store I saw a tea set that was less than half the cost of the cabnit piece. I suggested that this would be a suitable replacement for the cabnit because I didn't think she should have to pay to have the entire thing replaced for just broken glass. She agreed and sent the tea set free of charge. I recieved it. However, looking back through my messages I was no offered the option to pay for insurance on the couch. It did not arrive. She says she cannot find the proper paperwork to document that she had sent the couch. Unfortunatly she has been a little bit late in sending PMs, or replying to bmy questions. Now she is claiming that because I never paid insurance there is nothing she can do, and ignoring my suggestions of a refund, also refusing to send a replacement piece free of charge. I've looked through my PMs (I have all of them saved) and I cannot find a point where she offered me insurance, but I've found She has recently offered a compromise when I pushed for a resolution to this problem. Her compromise is that she replaces my ordered couch with a spiral couch she is currently offering in her store, but that I pay the shipping. The item is that same price as the couch I purchased. Basically, I am wondering what should be done in this situation. She was very herlpful in the beginning, but when I began to push for a replacement piece or refund for the couch it became harder to communicate. I haven't posted anything much in the feedback forum before, so if you need more information please ask and I'll do my best to clear it up. I would like opinions so this can be worked out. I'm relatively newish to the forum, so I'm not well known in the marketplace, but I do have some feedback since I purchase a lot and I have sold one thing. Itend to PM sellers once I recieve their item as a courtesy to them. I've tried to present this as plainly as possible as well, so here we are. Aelice is free to post in here too of course.