Long story short, sent a package to Thailand Express mail from the US and the USPS sent it to the wrong country. I've told littleimp it will be a long while until customs sends the package to its right destination or back to me and that I was going to file for insurance with the USPS, but now I've got a paypal dispute opened against me as we're both sitting here waiting for the USPS to sort this mess or give her, her money back. I've done everything in my power to explain the situation, but I feel I'm not getting through. Plus now instead of working on her situation I am over a thousand dollars in the red and scrambling to fix that so my bank doesn't close my account. When I clearly have given her enough proof of shipment. I do not know what else to do. I have a huge amount of positive feedback and haven't disapeared through this whole ordeal the USPS put us through, yet at the same time I feel I am being punished as a disput was opened against me. + Shipped the doll June 10th + Got a pm from littleimp June 19th that the package was in Portugal, not Thailand like it should be. + I sent photo proof of shipment, showing the tracking number, receipt and in clear details her name and address which was written quite clearly to Thailand. + I sent 2 pms that day (19th): "Looks like the post office made a huge error unless it has to be routed through that area to get to Thailand. I know nothing about international travel so not sure what to tell you abuot that. I am however looking at the note right now it says Thailand, (city and zip code edited out for safety reasons) in very easy to read writing so not sure how it could have gotten that mixed up. Here is photo and here so you can see (I cannot show link to photo since it has someone's full name and address on, safety reasons). You can take the number to your post office, I will do the same on Monday. Right now it is Saturday and they are closed tomorrow for holiday, so will have to wait until Monday and get after the post office. Hopefully they can stop the package and route it to its correct destination. I did insure it for its full value, but hopefully it won't come to that." + About 30 minutes later I contact littleimp again: "Alright just got a hold of an emergency Express service number and had them investigate. They are going to send information to Portugal, stop the package and re-route it to your correct address though customs should do so as well. I should be getting a phone call when its done and I believe the representative said it can be checked online. Sorry about all this, I will do as much as I can to make sure Tedros arrives to you safely and quickly. Stupid postal service! >.<" + June 22nd got a worried pm from littleimp about their package still being frozen. There isn't much either one of us can do for the time being but wait it out: "Not sure what else to tell you or what to do. I just know I was told they would redirect it to the right address though that may mean a delay in arriving. They asked for both our addresses over the phone and the tracking number so they could send the information to the customs and catch the package. Though the operator assured me the people in portugal would notice and send it back. I had this happen twice to me because of the USPS. I did get the packages, just took extra time to get redirected to me." + June 25th. I pm the buyer again to keep in contact. "Hello found out some new information that the package will be routed to you or be sent back to me since I checked "return to sender" on package. Though it may take a couple of weeks to sort out. Hopefully it won't take that long. I will recall USPS in the morning to see what else is being done." + June 28th I contact the buyer again with any and all information I can find. Pm #1: "Hi just a quick pm to let you know I'm still here. I will contact them again today to see if there is any news, however I've been told it may take a couple of weeks for the package to return to me or get sent to you. I've still got the ticket and insurance and everything, but right now it will just take time for the USPS to fix their mistake." 1:36pm Pm #1: "Ok I found some more information. Perhaps you will know more about this. The postal administration of Thailand has advised that as a result of the continuing political unrest in the country, Thailand Post has suspended postal operations from May 20-23, 2010 in the following provinces: Bangkok, Samut Prakan, Nonthaburi and Pathumthani." 1:52pm Pm #1: "Hello again. I'm going to go ahead and call for an inquiry to international claims. For delayed packages I have up to 30 days to file so going to do that now. They will send me a package by mail to fill out. Hopefully it won't come to this, but I want to call before July 10th. I just need your phone number. I believe they will need to call you to confirm that your package has indeed gone missing. I've been shipping things for about 10 years and only had to file one claim for insurance before our of hundreds of packages. It was in the US, they did have to call, but that ended well since we had proof. I have my tedros information still from Iple so have enough evidence to send in that I did buy the item. As it is international and there is a different procedure it may take a little more time. Thank you for your patience in all this. I'm doing all that is possible to make sure you get your Tedros or your money back with the postal service.: 2:43pm (same day) + June 29th I hear back from the buyer with the phone number of theirs I need. + July 7th I get another worried pm from littleimp about the package. I reply back the same day. I believe this is the day I went in person to speak to a supervisor. "Hello I am still filing claims but since it is in customs it may take a couple of weeks to move. I talked to a postal worker about this, these things take forever to get sorted out. You can talk to anyone on the forum who has had a package shipped to the wrong destination or lost, the USPS is very slow at it. The only thing we can do now is wait, but I still will file claims which may not be needed at all I'm told since the package may show up. It may be a very long wait, and the USPS may never notify us if the package was picked up and sent to you. The USPS pretty much can't do anything since its in customs. Either way you will get your doll or money back, but it will be a wait. I've already done my part it is the USPS who is slow at this and won't do much. Insurance claims usually take weeks as well to see any money back. I had to file for claim/insurance once and it took about 4-6 weeks to see that check and that was a US claim for insurance. Right now I'm treating it as a lost package and turning in the paperwork for insurance in case it never shows. Though I had someone tell me on another bjd forum they had the same problem and it finally did show up weeks later." + July 16th I get an email from Paypal saying 2 claims have been opened for the payments toward her package. I also get a pm stating this. Even though I told the buyer I would be filing insurance claims so we can get the money back and also it would take a long time for customs to move. I check the tracking number again and find: We attempted to deliver your item in PORTUGAL at 11:40 AM on July 9, 2010 I call the inquiry line again today to see what is going on with the package and am told they will have information on July 19th and to again wait for it. If not, they will automatically send the insurance claim packet to me to fill out and send back in. I asked for the claim form before, but I won't be getting it until they are done calling/investigating it seems. I'm collecting proof of the doll's value as I wait for the form to be mailed to me. And also now have to deal with a paypal dispute. I am thinking of taking it to a claim so I can send paypal proof and let them decide, but I am unsure what to do. And I'm worried the USPS won't give back our money or doll if they know the buyer has their money back. Here is more information about filing claims with international. I cannot even get the claim form until they finish things. If anyone could provide information or advice about this sort of thing that would be wonderful. I contacted a mod already. They cannot get actively involved, but advised me to open a thread here.