Transcend★B - Main site and order page here. You can pay them via Paypal and correspond with them to make orders in English. * What did you order? Two heads on separate occasions. * When did you order? April 22 2010 and August 25 2010 * How was the communication? Excellent. You can correspond with the sculptor/artists at Transcend B via e-mail or post on their BBS in English. They have no problem communicating in English. * How easy was it to pay? Easy. Via Paypal. * How long did it take to ship? The first head was purchased on April 22nd, sent out on April 26th and arrived on May 4th (there was a delay at customs). The second head was purchased on August 25th, sent out on August 29th, and arrived on September 3rd. The turnaround time for Transcend B is very fast! * Was the quality appropriate for the price, in your opinion? The "A Rank" head was very good quality (although like many artist heads it doesn't have magnets for the headcap) and it was an excellent match for Soom NS resin (as stated by the artist). The second head was "C Rank" and has minor defects (4 tiny bubbles at the top of the head and 1 tiny bubble on one ear), but again was excellent quality and is a great match for Volks NS (as stated by the artist). * Did the item look like the sales pictures? Yes, they did exactly. * Were you satisfied with the product? Definitely. The quality for even the "C Rank" head is absolutely fantastic and they were excellent at communicating the defects the head had. * If you weren't satisfied, how did the company solve your problem? N/A! Very happy repeat customer here! * Would you order from this company again? Absolutely. I love how unique their sculpts are. They plan on releasing new heads by the end of the year. * Would you buy this company's products second-hand? Definitely! PLEASE STICK TO THE FACTS!