Sadly, I need to correct this (as suggested by mods since we cannot edit feedback) with a Neutral for the final work done. After further checking, the eyebrows are not symmetrical or the same shape at all: http://i47.tinypic.com/9hqfba.jpg (this was taken on a flat surface with her face directly in the camera, gridlines in Photoshop). In our previous communication, I expressed concern with the symmetry. She stated this was due to the head being uneven and ensured me they would be fine. After re-checking the face today and PMing her my concern, she stated this was because of the shape of the head and the eyes, but even with factory flaws, the eyebrows should not be that off. She argued that perfection is not possible, but I think in the image you can clearly see the eyebrows are off. There was no resolution offered by mel-mel-chan for this, as she sees no problem. Also, her thread stated that turnaround times were 1 week, but it actually took 4 weeks. when asked, she said "I need to change that." Not a big deal as the eyebrows, but turnaroundtime was a factor in my decision of choosing her as a face-up artist. I would be cautious if commissioning mel-mel-chan for a faceup.