Hope this issue can be resolved. I recently bought shall full set from Grass. Transaction went smooth. She replied very quickly. The problem is with the package and some doll's communication. Package arrived but when I opened... 1. The doll itself had NO BUBBLE WRAP and NO FACE CAP covered!!!!!. I looked around and found face cap inside the box. As a result, shall face + head was scratched with DOD blue box. Poor girl! 2. The doll fingers were broken. (Dont know whether it's before or after the package was sent out) Grass (seller) said this is her first time sending doll, so she does not know much about packing the doll --> Well, you used to have at least 2 bjds but you didn't know if you have to send them to the other side of the world, you will have to at least wrap them with bubble? Doll company did! 3. The doll is a bit yellow. I asked seller before about the condition and she said the doll still looks white. When I received the doll, I told Grass (seller) about the condition. She said she does not have other dolls to compare with. I believe her at first that's why in first time I told her I will try to cope with them. But well, I found out that the extra hands that came with the doll (inside bubble with no sticker wrap), which have never been used as the seller claim, is actually whiter than the doll. So, I don't think that Grass (seller) does not know about the doll condition. that's why when I raised dispute with paypal in 2nd action, I require more refund from seller. I think this is quite serious to me. Packaging Insurance: I asked Grass to mark the doll for 150USD and that's the amount she insured the package. I understand if something happen which is the fault of transportation, I will get refund only 150USD max. However, I believe in the bubble wrap and try to believe in post office that they will deliver my package. So, I'm ok with it. I guess the first missing part is "I do not know how to wrap the package" as stated by sender after she saw the package. What have been done: 1. Well, At first, I asked seller to compensate me at least for the expense to re-do face up and get a new hand from DOD ( though I know the colour will be difference). Also, I think I will probably find the way to deal with those yellow since at the beginning I think Grass (seller) really doesn't know about the condition. as a result, I asked for 150USD compensation. Seller Action: -Grass (seller) said that she will refund me if USPS refund her. She already file for a claim. Me: Well, I'm not sure about the USPS refund since it's because seller didn't wrap the doll properly but I will go to post office and report the damage as well. ( I received the doll on Friday and talked with seller at night. So, I will claim the post office on Monday) It should end here but: Just wondering, I asked Grass (seller) what if USPS didn't refund because it's not their fault. Seller didn't reply me at all but told me to wait around 23 business days. (Well, that's at least a month) I already paid seller 2-3 weeks ago. What if USPS didn't refund ??? Also, I asked if you are so sure about the refund, can you refund me first and if I get refund from USPS, I will give the money back to you. I kept asking (sorry if that annoy you, grass) but I really need to know. Again, seller didn't replay me that answer: I counted the days and it probably be more than 45 paypal days. So I did no 2. 2. File dispute with paypal. As I mention earlier, I think you know about shall condition that she is yellow. Together with for the filthy blue head + face, face scratch, broken fingers, yellow body, I requested for partial refund. Also, I told Grass (seller), I dont want both money from paypal and USPS insurance. If USPS finally pay the insurance after Grass (seller) already refunded me for my partial claim with paypal , I will give back insurance amount from USPS. I told seller I raised the dispute Grass (Seller) replied: Then let resolves the problem in paypal. I really don't get it when people sold doll to a new home. They do not want them to arrive at new home safely? and also about doll condition!