I bought a Dollga wig from PakouChan on November 6th. Her thread stated that shipping was free, but she told me that since I live in Canada I had to pay for shipping. So I asked: I paid what she asked for and the wig arrived on November 18th, not in a bubble envelope like I had mentioned but in construction paper covered in packing tape. When I opened it I was dismayed to find out that the wig had very obvious damage- I could tell it was a curly wig that had been straightened. The ends are all scruffy and there's hair falling out. That was never disclosed in her thread and I paid $25 (plus shipping and Paypal fees) for it, very close to its retail value of $27. I PMed her asking for a refund, and saying that I would ship the wig back to her. She replied with this: I went back to her sales thread to read whether she had in fact mentioned that she didn't do refunds, since I did not remember that part being there. Her post was edited to say that the wig I bought was straightened (that was absolutely not there before) and that potential buyers should look thoroughly at her pictures, which I see as her way of telling me that I didn't look hard enough at her picture so it's my own fault. It also covers her tracks for when I leave her negative feedback. I can't say with 100% certainty that she didn't say no refunds before, but the post is edited and I can't tell now. I have just been refunded $10 (which means I ended up paying $15 for a junk wig), but I wanted to make this thread as a warning to potential buyers. I do not imagine anyone else wants to receive their doll items in poor condition or wrapped in construction paper.