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Volks Feedback

Feb 1, 2010

    1. Volks Feedback

      Write about your experience with this company and their products!

      * What did you order?
      * When did you order?
      * Did you order directly from the company, or through a distributor or dealer?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?
       
    2. * What did you order?
      Some option hands/replacement body parts for Dollfie Dream
      * When did you order?
      January 13th 2010
      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company, off the international website
      * How was the communication?
      Very good, they let me know when they recieved payment, and gave me a tracking number promptly once the items had been shipped
      * How easy was it to pay?
      Easy - paypal
      * How long did it take to ship?
      It took 3 days from ordering to get to the UK, excellent. (Got held up in customs for more than week though...)
      * Was the quality appropriate for the price, in your opinion?
      Very good quality
      * Did the item look like the sales pictures?
      Exactly like the sales pics!
      * Were you satisfied with the product?
      Very satisfied!
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Absolutely!
      * Would you buy this company's products second-hand?
      Certainly
       
    3. * What did you order? a DD lady's dress, two sets of glasses (matte black/clear and black/wine) i also got the black modern sofa.
      * When did you order? Feb. 10th 2010
      * Did you order directly from the company, or through a distributor or dealer? through their website
      * How was the communication?i got an email about payment confermation and one with the tracking number
      * How easy was it to pay? Easy-paypal
      * How long did it take to ship? i got it on the 16th (but thats due to the holidays of valentines days and presidents day)
      * Was the quality appropriate for the price, in your opinion? Yes. i :aheartbea my items
      * Did the item look like the sales pictures? they looked even better
      * Were you satisfied with the product? very satisfied
      * Would you order from this company again? i plan on it once my dolls get here.
      * Would you buy this company's products second-hand? i would if they stopped making something i was looking for, as in a certain outfit or doll, but i would rather buy right from them.
       
    4. * What did you order?
      Dollfie Dream Mashiro Mito, and her Hakama set
      * When did you order?
      December 25th 2009
      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company, the international website
      * How was the communication?
      Good, they let me know when they recieved payment, and gave me a tracking number promptly once she had been shipped. However as she was from a dolpa after event there was abit of a wait between payment and shipping.
      * How easy was it to pay?
      Easy - paypal
      * How long did it take to ship?
      She took 4 days to get to the UK once she had shipped, mid feb as Volks said on the dolpa after event page. (And then sat in customs for a week or so)
      * Was the quality appropriate for the price, in your opinion?
      Very good quality
      * Did the item look like the sales pictures?
      She looked just like the sale pics, though her wig seems a little darker. Probably just Volks lighting.
      Edit: Infact, she looks better than the sale pics!
      * Were you satisfied with the product?
      Very satisfied!
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      F'sure!
      * Would you buy this company's products second-hand?
      Absolutely
       
    5. * What did you order? Many, MANY 27cm dollfies; DDdy bust; DD2 body, DD03 head x 3, DD Animetic Eyes x 3, Dollfie shoes, 27cm Custom Heads, etc, etc.
      * When did you order? Feb 15 and Feb 22, 2010
      * Did you order directly from the company, or through a distributor or dealer? I ordered directly from Volksusa.com and Volks.co.jp (two different orders)
      * How was the communication? Very easy---they answered all my questions helpfully and without delay
      * How easy was it to pay? Easy---I used my credit card
      * How long did it take to ship? Volksusa.com took about 6 days UPS Ground; Volks.co.jp took about 3 days via EMS Express Mail
      * Was the quality appropriate for the price, in your opinion? Yes, the price is reasonable, and Volks.co.jp had a sale on their 27cm dollfie, so that helped. ^^
      * Did the item look like the sales pictures? Exactly so.
      * Were you satisfied with the product? Yes, completely.
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Yes, I do all the time. ^^
      * Would you buy this company's products second-hand? Absolutely
       
    6. * What did you order? Volks SD16 Kira
      * When did you order? December, 2009
      * Did you order directly from the company, or through a distributor or dealer? Directly form the company
      * How was the communication? Good, prompt responses and always kept me up to date
      * How easy was it to pay? Very easy (with credit card on their website)
      * How long did it take to ship? 3 months, but I was told it would take this long before I ordered.. Once the item shipped it arrived within 5 days
      * Was the quality appropriate for the price, in your opinion? Yes! <3
      * Did the item look like the sales pictures? No
      * Were you satisfied with the product? The product is perfect and beautiful
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Yes
      * Would you buy this company's products second-hand? Yes
       
    7. * What did you order?
      SD16 Kira
      * When did you order?
      Feb. 2010
      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company
      * How was the communication?
      Excellent communication.
      * How easy was it to pay?
      Very easy
      * How long did it take to ship?
      Within the time frame given.
      * Was the quality appropriate for the price, in your opinion?
      Yes
      * Did the item look like the sales pictures?
      Yes
      * Were you satisfied with the product?
      Yes
      * Would you order from this company again?
      Yes (I've purchased from them before)
      * Would you buy this company's products second-hand?
      Yes
       
    8. * What did you order?
      Metallic eyes blue,metalic eyes cobalt,eye putty pure skin,Dollfie head cap(S)(Renewal)
      * When did you order?
      20 march 2010
      * Did you order directly from the company, or through a distributor or dealer?
      Volk Usa, inc
      * How was the communication?
      Good
      * How easy was it to pay?
      Easy,I use my credit card
      * How long did it take to ship?
      They shipped it one week after I made my order.they had to check my credit card so delivery was delayed.The package arrive the 4th april.
      * Was the quality appropriate for the price, in your opinion?
      Yes
      * Did the item look like the sales pictures?
      Yes
      * Were you satisfied with the product?
      Yes, but the Dolfie Cap S don't fit Littlefee:(
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes
      * Would you buy this company's products second-hand?
      maybe
       
    9. * What did you order?
      Two pairs of YoSD shoes.
      * When did you order?
      April 8th 2010.
      * Did you order directly from the company, or through a distributor or dealer?
      Directly from VolksUSA website.
      * How was the communication?
      Amazing, the best I have ever experienced when buying anything in my life, not only doll items.
      * How easy was it to pay?
      Fool-proof, quick and easy.
      * How long did it take to ship?
      11 hours, extremely quick!
      * Was the quality appropriate for the price, in your opinion?
      It was far beyond appropriate. I am really in shock of the quality of these shoes, specially for the price.
      * Did the item look like the sales pictures?
      Yes, exactly like the picture.
      * Were you satisfied with the product?
      Yes, you could even say I was ecstatic.
      * If you weren't satisfied, how did the company solve your problem?
      There was only one of the item I wanted left in stock, but I wanted two. So they offered to take one of the pairs of shoes off a doll in their museum in Japan and sent them to me so I could get two! :aheartbea
      * Would you order from this company again?
      Yes, absolutely! I really look forward to future orders with this company.
      * Would you buy this company's products second-hand?
      In a heartbeat! I have bought products from this company second-hand before buying first-hand, in fact.
       
    10. * What did you order?
      Zoukeimura Finishing Powder UVCut, X-22 Tamiya Gloss and Gold Shimmer.
      * When did you order?
      April 25th 2010
      * Did you order directly from the company, or through a distributor or dealer?
      Volks LA Store.
      * How was the communication?
      Good
      * How easy was it to pay?
      Very easy.
      * How long did it take to ship?
      Took about 5 days UPS Ground.
      * Was the quality appropriate for the price, in your opinion?
      Wonderful :aheartbea
      * Did the item look like the sales pictures?
      Exactly like it.
      * Were you satisfied with the product?
      Very much so.
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes
      * Would you buy this company's products second-hand?
      N/A
       
    11. * What did you order?

      An outfit and some re-stringing supplies

      * When did you order?

      May 10th 2010

      * Did you order directly from the company, or through a distributor or dealer?

      Company

      * How was the communication?

      Good

      * How easy was it to pay?

      Super easy, used a credit card.

      * How long did it take to ship?

      9 days, UPS ground. I'm on the east coast.

      * Was the quality appropriate for the price, in your opinion?

      Yes. The outfit is well made and the supplies do their job.

      * Did the item look like the sales pictures?

      Yes.

      * Were you satisfied with the product?

      Yes.

      * Would you order from this company again?

      Certainly

      * Would you buy this company's products second-hand?

      I will and I have.
       
    12. * What did you order?
      A Mini Dollfie Dream body, two pairs of hands, Pitatto wig stopper, knee-high stockings, wig scissors
      * When did you order?
      May 3rd, 2010.
      * Did you order directly from the company, or through a distributor or dealer?
      I ordered the MDD body through the Volks USA website and picked it up at Tenshi-no-Sumika in LA. I bought the other things after looking around.
      * How was the communication?
      Great. They answered all the questions I had (including one that just turned out to be a hold from my bank when I thought I'd been mistakenly charged twice :o), and promptly let me know the status of my order.
      * How easy was it to pay?
      Easy -- Paypal
      * How long did it take to ship?
      N/A, picked up
      * Was the quality appropriate for the price, in your opinion?
      Yes
      * Did the item look like the sales pictures?
      Even better!
      * Were you satisfied with the product?
      Yes
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes
      * Would you buy this company's products second-hand?
      Depends
       
    13. * What did you order?
      dollfie dream aoi
      * When did you order?
      april 9 2010.
      * Did you order directly from the company, or through a distributor or dealer?
      directly from the international website
      * How was the communication?
      acceptable..at first i asked them question but they did not reply..only reply when i sent second mail to them...
      * How easy was it to pay?
      Easy -- credit card
      * How long did it take to ship?
      3-4 days...fast...
      * Was the quality appropriate for the price, in your opinion?
      yeah
      * Did the item look like the sales pictures?
      better then the picture shown...
      * Were you satisfied with the product?
      Yup
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes
      * Would you buy this company's products second-hand?
      Depends...look at the condition of the product 1st...and price as well...and how much i like it...

       
    14. What did you order? SD16 high-heel black sandals, SD pink Mary Janes, SD16/DDdy Candy Pink Lolita dress set, MSD knee highs in white, SD thigh-highs in white
      * When did you order? June 20th, 2010
      * Did you order directly from the company, or through a distributor or dealer? Through the company website.
      * How was the communication? I received an email confirming order receipt and payment and one with the tracking number.
      * How easy was it to pay? Easy- I used PayPal.
      * How long did it take to ship? I received my order on the 28th.
      * Was the quality appropriate for the price, in your opinion? Yes.
      * Did the item look like the sales pictures? They looked even better.
      * Were you satisfied with the product? Totally satisfied.
      * Would you order from this company again? Definitely. I've ordered from Volks quite a few times and have been consistently 100% satisfied.
      * Would you buy this company's products second-hand? Maybe.
       
    15. *What did you order?
      I ordered Volks Nana SD and 2 wig caps~
      * When did you order?
      June 29th 2010~
      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company~
      * How was the communication?
      Very quick~
      * How easy was it to pay?
      Very easy and quick~
      * How long did it take to ship?
      About 1 week I guess? ^~^;;
      * Was the quality appropriate for the price, in your opinion?
      Very good~!!
      * Did the item look like the sales pictures?
      Yes, even prettier ^o^
      * Were you satisfied with the product?
      Very much~
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes~!!
      * Would you buy this company's products second-hand?
      It depends on the seller ^~^;;
       
    16. * What did you order?
      Mr. Super Clear UV Cut, Mr. Color Thinner, Mr. Color Gloss, other miscellaneous faceup supplies.
      * When did you order?
      Ordered July 17, 2010. Arrived July 20, 2010.
      * Did you order directly from the company, or through a distributor or dealer?
      Directly through Volks, off the website. Although the items are technically from another company.
      * How was the communication?
      I got an automated email with the order confirmation and then an email with the shipping and tracking.
      * How easy was it to pay?
      Easy, Debit Card.
      * How long did it take to ship?
      2 days.
      * Was the quality appropriate for the price, in your opinion?
      The shipping was reasonable, but the items themselves were a bit pricey. However I couldn't find these specific items at the Art Supply Warehouse and other online doll stores that had the items in stock were trying to charge more for shipping.
      * Did the item look like the sales pictures?
      Yes.
      * Were you satisfied with the product?
      Yes.
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes.
      * Would you buy this company's products second-hand?
      Only if it was in a local retail store.
       
    17. * What did you order?
      Shine pearl powder in purple and blue, tamiya gloss, and the set of 10 Mannen paint trays.
      * When did you order?
      July 19th, 2010
      * Did you order directly from the company, or through a distributor or dealer?
      direct from the company.
      * How was the communication?
      I was given my tracking number first thing the day after i ordered (i placed my order late at night)
      * How easy was it to pay?
      Easy enough, i really prefer paypal as i don't like entering my card number online if i can help it.
      * How long did it take to ship?
      Exactly 3 days as promised on the site.
      * Was the quality appropriate for the price, in your opinion?
      The quality of the items far exceeds the price in my opinion.
      * Did the item look like the sales pictures?
      The shine powders do not really use accurate photos ( i had inquired about this previously, it is very difficult for them to capture the shine on camera). everything else was exact.
      * Were you satisfied with the product?
      Very much so.
      * If you weren't satisfied, how did the company solve your problem?
      -/-
      * Would you order from this company again?
      Yes, i actually plan to place another order in a few weeks.
      * Would you buy this company's products second-hand?
      If i had to. I don't see any reason why i would though.
       
    18. What did you order?
      1 Dollfie Dream wig (W-123D-27), 1 pair of boots (LP SD/13 L1-JPG-R-7), 1 outfit for SD16 (Bell Lily Lady set)
      When did you order?
      July 18th 2010
      Did you order directly from the company, or through a distributor or dealer?
      Directly from the company, off the VolksUSA website
      How was the communication?
      Very good, they let me know when they received payment, and gave me a tracking number promptly once the items had been shipped
      How easy was it to pay?
      Very easy-I used PayPal
      How long did it take to ship?
      Not long-I received the items on July 22nd
      Was the quality appropriate for the price, in your opinion?
      Absolutely! I'm always impressed with the quality of Volks items.
      Did the item look like the sales pictures?
      Exactly like the sales pictures!
      Were you satisfied with the product?
      Yes, very!
      If you weren't satisfied, how did the company solve your problem?
      N/A
      Would you order from this company again?
      Absolutely!
      Would you buy this company's products second-hand?
      Probably not, just because I usually don't buy second-hand
       
    19. * What did you order?
      DP 22 Limited- Minoru Kamimura

      * When did you order?
      Got him here from MP. Paid him sometime around 07/19 I think...

      * Did you order directly from the company, or through a distributor or dealer?

      No. From MP here.

      * How was the communication?

      With the seller? It was GREAT! With Volks N/A

      * How easy was it to pay?
      N/A for Volks

      * How long did it take to ship?

      N/A for Volks

      * Was the quality appropriate for the price, in your opinion?

      Yes. The doll is really unique !

      * Did the item look like the sales pictures?
      Yes. I do think so.

      * Were you satisfied with the product?

      Yes. Just hope they won't hot-glue the eyes.... orz

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yes.

      * Would you buy this company's products second-hand?
      Mine is Second hand XD
       
    20. * What did you order?
      An outfit from the White Album Dollfie Dream web order
      * When did you order?
      Mid February 2010
      * Did you order directly from the company, or through a distributor or dealer?
      Directly from the company, through the international website
      * How was the communication?
      Very good, they let me know when they recieved my pre-order and payment, and again when my items had been shipped
      * How easy was it to pay?
      Very Easy - paypal
      * How long did it take to ship?
      Since it was a pre-order it took around 6 months to ship. Volks were good at keeping the project schedule up to date so I had a good idea that it would take this long.
      * Was the quality appropriate for the price, in your opinion?
      Fantastic quality
      * Did the item look like the sales pictures?
      Almost exactly ^^
      * Were you satisfied with the product?
      Absolutely
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      I'm sure I will
      * Would you buy this company's products second-hand?
      I have on a few occasions.