I would like to start off by saying she is a very nice person and is aware that I am leaving this. When commissioning her for faceups: 1) Communication with her can be sparse to none. You may have to email or pms her constantly to get issues resolved or have questions answered. 2) She does not like or meet deadlines. When I commissioned her it took 4 months for both of my doll's heads to be done. She agreed on a deadline and didn't meet it and also didn't contact me to let me know she wasn't going to meet it. 3) You may have to ask for progress photos. She didn't volunteer this when I commissioned her and after missing the deadline I wanted to know. 4) She may not ship on time. She did not ship on time for me and didn't notify me of any delays and I had to ask more than once for a tracking number. I would really like to see her improve on her communication skills for her future customers if she chooses to re-open her shop. Those on her list I have some advise wait until or just before she gets to your name to ship your heads out. I'm sure this will cut down on your waiting time. What I have given is a brief account of my experiences with her and if you would like more information or have any questions please feel free to PM me or leave it here. Thank you for reading!