1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Renaissancefashion Reviews

Dec 28, 2011

    1. Renaissancefashion


      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?

      PLEASE STICK TO THE FACTS!
       
      #1 Zagzagael, Dec 28, 2011
    2. * What did you order? ColoaraMlezzlir
      * When did you order? July 22, 2012
      * How was the communication? Very poor; I keep messaging and I get a reply maybe once a month, last reply was Oct. 30, 2012
      * How easy was it to pay? Payment was easy by Paypal
      * How long did it take to ship? I am still waiting after 5 1/2 months.
      * Was the quality appropriate for the price, in your opinion? N/A, haven't received item yet.
      * Did the item look like the sales pictures? N/A
      * Were you satisfied with the product? N/A
      * If you weren't satisfied, how did the company solve your problem? Company keeps ignoring my messages on Ebay.
      * Would you order from this company again? NEVER!
      * Would you buy this company's products second-hand? N/A
       
      #2 uquantz, Dec 6, 2012
    3. * How long did it take to ship? 13 months from time of order till arrival.
      * Was the quality appropriate for the price, in your opinion? The doll's quality is great, but right ear is missing. Asked for replacement.
      * Did the item look like the sales pictures? Yes.
      * Were you satisfied with the product? Except for the missing ear, yes.
      * If you weren't satisfied, how did the company solve your problem? Just emailed about missing ear today, don't know when or even if I will get a response. Renaissancefashion has terrible communication and customer service.
      * Would you order from this company again? When hell freezes over.
       
      #3 uquantz, Aug 15, 2013
    4. I found the ear. It had rolled under a table when I unpacked the doll, and I did not see it. So the doll arrived complete, but I still will not deal with this company again.
       
      #4 uquantz, Aug 16, 2013