Alice Collections Feedback (ALL)

Sep 23, 2010

    1. * What did you order?
      A Dikadoll 73cm qisu, a wig, and 2 articles of clothing

      * When did you order?
      09/11/2017 (doll)
      10/03/2017 (clothes, wig)

      * How was the communication?

      Great! They answered my questions without problems, and incredibly kind while doing so.

      * How easy was it to pay?
      PayPal - easy.

      * How long did it take to ship?
      About 3 days

      * Was the quality appropriate for the price, in your opinion?
      Yes

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      Yes

      * If you weren't satisfied, how did the company solve your problem?

      N/A

      * Would you order from this company again?

      Yes!

      * Would you buy this company's products second-hand

      Yes
       
    2. * What did you order?
      A dollzone MSD boy body in Grey, and Carter event head with faceup.

      * When did you order?
      June 22nd 2017

      * How was the communication?

      Awesome, they replied to my messages very quickly and they were really helpful.

      * How easy was it to pay?

      Very easy! I took a short two month layaway and sent them payments via paypal.

      * How long did it take to ship?

      four months and a few days, which is pretty quick for dollzone products!

      * Was the quality appropriate for the price, in your opinion?
      Yes!

      * Did the item look like the sales pictures?

      Yes!

      * Were you satisfied with the product?

      Very happy.

      * If you weren't satisfied, how did the company solve your problem?

      N/A

      * Would you order from this company again?

      Definitely, I was really happy with their service.

      * Would you buy this company's products second-hand

      Yes
       
    3. * What did you order?

      Red King (normal, fullset) + normal head + yue + Lucifer Head

      * When did you order?

      11-09-17

      * How was the communication?

      It was fairly decent, she was nice and very quick with her responces.

      * How easy was it to pay?

      Paypal, so it was super easy

      * How long did it take to ship?

      It took about 2 weeks

      * Was the quality appropriate for the price, in your opinion?

      Actually it was an amazing deal for the price. Ring Dolls are just Faboulus.

      * Did the item look like the sales pictures?

      Yes, almost exactly.


      * Were you satisfied with the product?

      Very very satisfied, considering that this was one of my holy grails. I'm over the moon about it.


      * If you weren't satisfied, how did the company solve your problem?

      There was no such issue to resolve.

      * Would you order from this company again?

      Yes, every time I've order from them it's been amazing... I already have a huge cart full of thIngs to order.

      * Would you buy this company's
      products second-hand?

      I don't see what not.
       
    4. * What did you order?
      I make 5 orders on AC for now, and 4 is completed.

      It was contain Mystic kids MSD Caroline, Souldoll Vito Haim, Ringdoll MengHe, Mystic kids SD Eileen dolls.
      Doll Family-A Ling Yin head, Doll Legend 70cm Male Jointed Hands, Dollzone MSD fist hands.
      A lot of clothes, boots and eyes.

      * When did you order?
      Jan 2014, Oct 2014, Dec 2016, 20 Sept 2017

      * How was the communication?
      Alice always very kind to answer any questions, but sometimes happens some missunderstandings because of "lost in translation". I really like that i can order any products of companies that presented on AC (like Loongsoul or Ringdoll outfits not listed on AC site).

      * How easy was it to pay?
      Standart PayPal payment, it's easy enough to me)

      * How long did it take to ship?
      All my orders was shipped pretty fast, 2-3 month.
      Only one time it was 4.5 month just because Ringdoll and Dollzone have really long production tme.

      * Was the quality appropriate for the price, in your opinion?
      I think it was. In my orders i have 37 items summary and only 1 i didn't like (it was sweater with too wide collar, good in everything besides collar)

      * Did the item look like the sales pictures?
      Mostly it is.

      * Were you satisfied with the product?
      I am sure did)

      * If you weren't satisfied, how did the company solve your problem?
      Yes. When one part of order was veeeery long in production AC ask me if i want to get everything in my order via EMS and last part they will send later via AirMail for free. And when MengHe arrived he was with broken knee part and AC talk with RingDoll, get new part and send it to me (for free too).

      * Would you order from this company again?
      Definitely YES. That's my favorite reseller of all) Only reason when i buy BJD stuff somewhere else - it's when company not listed on AC (like Withdoll).
       
    5. * What did you order?
      • MSD and YoSD clothes:
      • MSD blouse (Another Dimension)
      • MSD pants (Another Dimension)
      • MSD tights (Another Dimension)
      • YoSD dress (E3)
      * When did you order?
      Mid-October
      * How was the communication?
      Quick and clear, even when there was trouble with availability
      * How easy was it to pay?
      Paypal, super easy
      * How long did it take to ship?
      There was a delay in shipping because one of the items I ordered went out of stock. They communicated it right away and helped me find a replacement order before the final purchase.
      * Was the quality appropriate for the price, in your opinion?
      Yep, definitely! Everything was super cute and fit my doll perfectly!
      * Did the item look like the sales pictures?
      The quality and weight of the fabric was even nicer in person
      * Were you satisfied with the product?
      Definitely
      * If you weren't satisfied, how did the company solve your problem?
      I'm not disappointed in the items I got or how Alice's Collections handled everything, I'm just sad the outfit I wanted is no longer available. It was really cute!
      * Would you order from this company again?
      They handled a snafu so well I'd definitely order again
      * Would you buy this company's products second-hand
      I do like ADs clothes, they're very stylish and hip.
       
    6. * What did you order?
      2 pairs of SD boots, a shirt and leggings

      * When did you order?
      12/1/17

      * How was the communication?
      It was fine. My order above was actually 2 orders (I made the 2nd one right after the 1st one) and AC was really nice and responsive about my request to combine the orders for shipping

      * How easy was it to pay?
      Paypal. It was fine.

      * How long did it take to ship?
      I got an email notification 3 weeks after I ordered finally telling me that they shipped out my order - but it was cheap so eh. After that email, I got my items in the mail 2 weeks later

      * Was the quality appropriate for the price, in your opinion?
      Yeah, especially the boots. They were pretty nice and a good deal imo!

      * Did the item look like the sales pictures?

      Yes

      * Were you satisfied with the product?

      Yup! I just wish the part from order to them actually shipping was a little bit faster

      * Would you order from this company again?
      Sure!
       
    7. The rest of the dolly things i ordered finally came! If your looking for good quality things and fast delivery go check out Alice's Collections. It takes twenty days to make everything but the quality and price is really good. For Miku i ordered her volks outfit so I only got her brown and white shoes with a one inch heel, I got her a beautiful pink wig, socks, and underwear. For Kaija i got him a nice two tone brown wig, white shoes, light grey pants, and a pink sweatshirt. Pictures are up on my flickr

      Joey Wolfe
       
    8. * What did you order?
      Two dolls and accessories to go with them considering I'm starting the collection over again.

      * When did you order?
      February 7th, 2018

      * How was the communication?
      Okay so this is the exact reason why I'm posting now and not later. I just want to say that my communication with Alice Collection has been absolutely phenomenal! I really wanted two of the Souldoll female heads on male bodies and wondered if that was possible. Not only did they check with the company if I could do such an order, they also asked about head mobility and if the heads would actually fit. I don't know many companies who would go through the hassle of doing all this especially when there's no guarantee they will make a sale. Either way, I've bought from them in the past and loved them, and so far this experience has ensured that I will continue to buy from them in the future!

      * How easy was it to pay?
      I used Paypal so of course it was super simple

      * How long did it take to ship?

      * Was the quality appropriate for the price, in your opinion?

      * Did the item look like the sales pictures?

      * Were you satisfied with the product?


      * Would you order from this company again?

      * Would you buy this company's products second-hand
      From my past experiences I would say yes!

      This post will be updated as my items start arriving!
       
    9. * What did you order?
      • Doll Family A Chris
      • Doll Family A MiaoMiao
      • Doll Family A Luca
      * When did you order?
      • 12/31/17
      * How was the communication?
      • Communication was amazing. They promptly updated me every step of the way.
      * How easy was it to pay?
      • I used paypal so everything was very fast and easy.
      * How long did it take to ship?
      • My order shipped 02/05/2018 though I imagine some of the wait was due to ordering during an event and getting the MaoMao and Luca for free.
      * Was the quality appropriate for the price, in your opinion?
      • Yes everything is high quality and very nice
      * Did the item look like the sales pictures?
      • Yes
      * Were you satisfied with the product?
      • Yes, I think this is the most satisfied I've been with a new doll purchase every to be perfectly honest.

      * Would you order from this company again?
      • In a heartbeat. I'm actually planning another order as we speak.
       

    10. * What did you order?
      Doll Zone Snow + clothes

      * When did you order?
      2017

      * How was the communication?
      Communication was great, they reply fast and are very attentive and warm

      * How easy was it to pay?
      Paypal, easy.

      * How long did it take to ship?
      Because my doll took 5 months to be casted, it took me around this period of time to be shipped. I had a problem with the purchase when it came to my country, so I had it returned. Alice receive it back and again both the communication and the problem solving was 100%, they are really great.

      * Was the quality appropriate for the price, in your opinion?
      Yes

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      Yes

      * If you weren't satisfied, how did the company solve your problem?
      Not applicable

      * Would you order from this company again?
      Definitely, Yes

      * Would you buy this company's products second-hand?
      I usually do not purchase second-hand products, only if the products are sold out.
       
    11. * What did you order?
      a kids sky white crystal head + a pair of eyes

      * When did you order?
      19/01/2018

      * How was the communication?
      the communication was great! any questions i had were answered quickly

      * How easy was it to pay?
      easy-peasy through paypal

      * How long did it take to ship?
      it shipped on 03/12/2018
      kids sky normally only takes about a month, but because of chinese new year there was a bit of a delay

      * Was the quality appropriate for the price, in your opinion?
      yes, definitely!

      * Did the item look like the sales pictures?
      no - the head was more detailed in person!

      * Were you satisfied with the product?
      yes!

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?

      a yes for both kids sky and alice's collections! in fact i already have ordered something from ac (though i did had to get a refund) and am planning another one!

      * Would you buy this company's products second-hand
      yes, i don't see why not!
       
    12. * What did you order?
      Clothes and a wig

      * When did you order?

      26/12/2017

      * How was the communication?

      Great.

      * How easy was it to pay?

      Very easy

      * How long did it take to ship?

      It shipped on 14/1/2018

      * Was the quality appropriate for the price, in your opinion?

      Yes.

      * Did the item look like the sales pictures?

      Yes.

      * Were you satisfied with the product?

      Yup.

      * If you weren't satisfied, how did the company solve your problem?

      N/A

      * Would you order from this company again?

      Definitely. Already plan on it

      * Would you buy this company's products second-hand

      Yup. I don't see why not.
       
    13. * What did you order?
      Miracle Doll 65 girl body, Akagi Doll 72 boy body (first, and I hope only, time I accidentally ordered the wrong doll part...) and some clothes.

      * When did you order?
      January 13, 2018

      * How was the communication?
      Awesome. They answered all questions usually within a day.

      * How easy was it to pay?
      Easy with Paypal.

      * How long did it take to ship?
      Packages Shipped March 23 and arrived April 4.
      The heeled feet for the Miracle body ended up being shipped separately on April 7.

      * Was the quality appropriate for the price, in your opinion?
      I think it is. But I'm never disappointed when I purchase from them.

      * Did the item look like the sales pictures?
      They do.

      * Were you satisfied with the product?
      Absolutely. The Miracle body fits very well for the head I bought it for and the Akagi body isn't going to waste either. And I don't see seams on either body.

      * If you weren't satisfied, how did the company solve your problem?
      Not so much dissatisfied, but the hook in the Miracle body's neck somehow jammed down during shipping and left marks in the neck. All I had to do was sand down the rougher area to make sure it doesn't damage the faceup on the head. The head covers most of the damage pretty well.
      They offered me any item priced $10 and under as a gift for the issue.

      * Would you order from this company again?
      Definitely. They give me no reason not to.

      * Would you buy this company's products second-hand
      Depends on what it is and if it's no longer available from the company.
       
    14. * What did you order?
      Loong soul's Daughter of the Dragon full set, accessories and clothes. AC's doll stands, eyes, wig.

      * When did you order?

      November 2017

      * How was the communication?

      Excellent. Their response was prompt and friendly.

      * How easy was it to pay?

      Very easy, paid via PayPal and on 3 months layway

      * How long did it take to ship?

      About 1-2 months after the layaway was paid. Loong soul shipped the doll directly to me.
      AC shipped the clothes and other items separately 1-2 weeks later.

      * Was the quality appropriate for the price, in your opinion?

      Overall yes.

      * Did the item look like the sales pictures?

      Yes.

      * Were you satisfied with the product?

      Yes on most items.

      * If you weren't satisfied, how did the company solve your problem?

      There were issues with items from LS and a missing product. AC handled it very well and offered a refund on the faulty item and reorder on the missing item.

      * Would you order from this company again?

      Yes!
       
    15. * What did you order?
      A MysticKids doll and a MYOU Doudou
      * When did you order?
      January 5th
      * How was the communication?
      Fast, friendly, helpful - EVER
      * How easy was it to pay?
      Really easy (Paypal)
      * Was the quality appropriate for the price, in your opinion?
      Absolutely perfect!
      * Did the item look like the sales pictures?
      yes
      * Were you satisfied with the product?
      Yes
      * Would you order from this company again?
      Yes

      I am very pleased with the whole ACBJD service. They helped me out when Hongkong customs denied the MK doll and didn’t want to send it back. I received a new one and ACBJD was always super helpful and kind in every way. To be honest, I have never been happier!
       
    16. * What did you order?
      Souldoll Clodia, clothing, accessories, wig, event doll
      * When did you order?
      January 13th 2018
      * How was the communication?
      Impeccable. I always got an answet back within 24 hours. I was never kept in limbo and I loved it.
      * How easy was it to pay?
      It was a bit inconvenient as I misunderstood the free shipping selection in the beginning. I had to purchase more even though I was able to select the free shipping option and ended up having 2 seperate orders.
      * How long did it take to ship?
      The accessories arrived within a week of ordering. It was incredibly fast. My souldoll on the other hand, took 7 months lol at no fault of the dealer. Souldoll be putsy.
      * Was the quality appropriate for the price, in your opinion?
      For the most part. The wig I purchased wasn't the color I thought it would be from the photos, but I easily resold it.
      * Did the item look like the sales pictures?
      All except the wig
      * Were you satisfied with the product?
      Yes
      * If you weren't satisfied, how did the company solve your problem?
      They had amazing communication .
      * Would you order from this company again?
      Yes
      * Would you buy this company's products second-hand
      Yes
       
    17. * What did you order?
      Doll Leaves Jointed Hands 1/3 size, and 2 Neck Protectors.

      * When did you order?
      March 19th 2018

      * How was the communication?

      The response to questions was quick, usually if a weekday within 24 hours.

      * How easy was it to pay?

      Paypal always makes it easy.

      * How long did it take to ship?

      4 MONTHS!

      * Was the quality appropriate for the price, in your opinion?
      It was okay

      * Did the item look like the sales pictures?

      Yes!

      * Were you satisfied with the product?

      Not entirely, one neck protector was grey, I figured from photo they would both be NS, as no choice in colors. Also the hands were supposed to be NS, they seem more white sjkin so won't work for either of my dolls.

      * If you weren't satisfied, how did the company solve your problem?

      I emailed them about neck protector. Doubt worth getting another one shipped.

      * Would you order from this company again?

      NO!

      * Would you buy this company's products second-hand?

      Maybe if it was clothing.
       
    18. * What did you order?
      Doll clothes and accessories (twice)
      * When did you order?
      June and July 2018
      * How was the communication?
      Excellent, they responded to my email within the same day when I had a question about my order.
      * How easy was it to pay?
      PayPal, so super easy.
      * How long did it take to ship?
      Within the bounds of reason. The June order took a few days, while the July one took longer because they had to make one of the outfits from scratch.
      * Was the quality appropriate for the price, in your opinion?
      Yes, all items received were good quality or better with the exception of the doll stand, which came unglued from its base. :< The components are still solid though, so I guess I'll just re-glue it myself.
      * Did the item look like the sales pictures?
      Yes.
      * Were you satisfied with the product?
      Yes, the dress and shoes and eyes are all beautiful.
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes.
      * Would you buy this company's products second-hand
      Yes.
       
    19. * What did you order?
      • Angel Fantasy MSD Alice (w/ company faceup)
      • 1x MSD Wig
      • 6x MSD Clothing Pieces
      • 1x MSD Wig Headcap
      • 1x Doll Stand
      * When did you order?
      June 2018

      * How was the communication?
      Quick and concise. Asked once about the status of my shipping and that was replied to within 48 hours.

      * How easy was it to pay?
      Very easy through PayPal.

      * How long did it take to ship?
      About three and a half months. From what they wrote to me, it was because they were waiting for the doll.

      * Was the quality appropriate for the price, in your opinion?
      Yes! The doll's faceup is beautiful and no marks on the doll itself. The clothes are great (although the pants I bought were a bit loose for regular MSDs) with no issues.

      * Did the item look like the sales pictures?
      Yes.

      * Were you satisfied with the product?
      Yep.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?

      I will if I can order enough for free shipping again!

      * Would you buy this company's products second-hand?
      If available, I don't see why not.
       
    20. * What did you order?
      4 SD Clothing Pieces + 1 Magic Eraser

      * When did you order?
      10th September 2018

      * How was the communication?
      Great! I asked once about how long she would expect my order and was replied to swiftly and politely!

      * How easy was it to pay?
      Used Paypal so super duper easy! :D

      * How long did it take to ship?
      Was shipped on the 19th of September way before the estimated completion time! It then arrived using Airmail on the 2nd of October, 2018.

      * Was the quality appropriate for the price, in your opinion?
      Of course! I love the pieces I received and have already made a bigger order! The clothes are so nice and soft and my girl looks amazing.

      * Did the item look like the sales pictures?
      Yes ~ one item was even better than the pictures.

      * Were you satisfied with the product?
      100%

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?

      Yes and already have made a second purchase! A mighty one!

      * Would you buy this company's products second-hand?
      Always. I've already bought a pair of shoes second hand.