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Alice in Labyrinth Feedback (2010)

Feb 22, 2010

    1. COMPANY NAME
      * What did you order?
      * When did you order?
      * How was the communication?
      * How easy was it to pay?
      * How long did it take to ship?
      * Was the quality appropriate for the price, in your opinion?
      * Did the item look like the sales pictures?
      * Were you satisfied with the product?
      * If you weren't satisfied, how did the company solve your problem?
      * Would you order from this company again?
      * Would you buy this company's products second-hand?

      PLEASE STICK TO THE FACTS!
       
    2. Alice in Labyrinth

      * What did you order?
      Alice in labyrinth Aya doll (37cm), normal skin
      * When did you order?
      21 january 2010
      * How was the communication?
      Great, polite, fast...
      * How easy was it to pay?
      Very easy with paypal
      * How long did it take to ship?
      the doll was in stock : they post it the day after payment
      * Was the quality appropriate for the price, in your opinion?
      Perfect quality for the price
      * Did the item look like the sales pictures?
      Even better, I'm really happy to have bought this doll.
      * Were you satisfied with the product?
      Yep yep ! Really.
      * If you weren't satisfied, how did the company solve your problem?
      I'm quite satisfied, but the customs services from Belgium kept my doll for a month. Not AIL's fault, they didn't put the receipt outside or in the box, so I had to contact customs. But AIL was very communicative and courteous during the process, helping as they can.
      * Would you order from this company again?
      Yes, definitely.
      * Would you buy this company's products second-hand?
      Hum maybe to avoid the customs but not because of the contact, they were adorable !
       
    3. * What did you order?
      SD Chloe head in NS

      * When did you order?
      20th February

      * How was the communication?

      Got a reply to my email one day later, very polite.

      * How easy was it to pay?
      Very easy with Paypal

      * How long did it take to ship?
      The head was shipped on Feb. 23rd and arrived on Feb. 26th

      * Was the quality appropriate for the price, in your opinion?
      Yes, definitely

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      Yes! Couldn´t be better.

      * If you weren't satisfied, how did the company solve your problem?

      n/a

      * Would you order from this company again?

      Definitely

      * Would you buy this company's products second-hand?

      If price and quality are right, yes
       
    4. * What did you order?
      SD Elijah head in NS, SD Bertram head in NS


      * When did you order?
      15th June
      * How was the communication?
      Friendly and helpful

      * How easy was it to pay?
      Very easy with Paypal

      * How long did it take to ship?
      They were shipped on 18th June and arrived on 23rd June

      * Was the quality appropriate for the price, in your opinion?
      Yes, definitely

      * Did the item look like the sales pictures?
      Exactly
      * Were you satisfied with the product?
      Oh yes!

      * If you weren't satisfied, how did the company solve your problem?

      n/a

      * Would you order from this company again?

      Yes
      * Would you buy this company's products second-hand?
      Probably ​
       
    5. * What did you order?
      Bertram head in NS

      * When did you order?
      2 Nov 2010

      * How was the communication?
      Lovely! Courteous and efficient :)

      * How easy was it to pay?
      Paypal, no problems

      * How long did it take to ship?
      2 days! My one criticism is that they shipped to my billing address, not the shipping address I also provided. This wasn't a huge problem, as it went to my home instead of office, but it did mean I had to make a trip to the PO as no one was home to receive delivery!

      * Was the quality appropriate for the price, in your opinion?
      AiL heads are quite pricey, but I absolutely LOVE HIM - the resin quality is lovely and the finish flawless and he is so beautifully sculpted.

      * Did the item look like the sales pictures?
      Yes!

      * Were you satisfied with the product?
      Absolutely without a doubt. And to top it off - as I ordered just before they started a sale, they included a free wig and gorgeous glass eyes! Which are, coincidentally, EXACTLY what I wanted for him. What a wonderful company!

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      Without hesitation :) But I would def write to confirm they send to the right address next time!!

      * Would you buy this company's products second-hand?
      Sure!