Alice's Collections Feedback (ALL)

* What did you order?
Doll Legend 70cm boy body and jointed hands

* When did you order?
27th March 2015

* How was the communication?
Good, I did a short layaway for this order and email replies and payment confirmations were very prompt.

* How easy was it to pay?
Easy - PayPal

* How long did it take to ship?
Despatched by Alice's Collections on 22nd May, arrived on 26th.

* Was the quality appropriate for the price, in your opinion?
Yes, I think so. The doll is not the best quality, the sanding is a little rough in places and there are a few minor imperfections. This doll cost a bit less than my Doll Leaves 70cm and I would say it is a bit less good quality than the Doll Leaves body. It's fine for what I need though.
The jointed hands are very good.

* Did the item look like the sales pictures?
Yes.(Although the body in the sales photos is blushed so it's hard to compare exactly.)

* Were you satisfied with the product?
Yes. The jointed hands are fantastic and better than I expected. I had fairly high expectations about the body from reviews I'd read, I would say the body doesn't really quite meet those expectations, but it's certainly not bad.

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Yes, if it's something I can't get direct from the manufacturer.

* Would you buy this company's products second-hand?
n/a

 

What did you order?
2 wigs and 1 pair of glass eyes from their "in stock" selection

When did you order?
May 9

How was the communication?
NA

How easy was it to pay?
Easy, went through paypal for payment

How long did it take to ship?
Shipped on May 11th and arrived May 28th

Was the quality appropriate for the price, in your opinion?
Yes

Did the item look like the sales pictures?
I'm sure once I figure out how to style fur wigs they'll look like the sales pics. The eyes actually have a little glitter in them, which isn't noticeable on the sales pic, but they look really nice in person anyway.

Were you satisfied with the product?
Yes, they even sent me a small magic eraser.

If you weren't satisfied, how did the company solve your problem?
N/a

 

What did you order?
Mystic Kids Evelyn (PS) with faceup

When did you order?
5/1/2015

How was the communication?
Perfect.

How easy was it to pay?
Quite simple. Paypal.

How long did it take to ship?
She shipped on 5/31 and arrived on 6/2. Super fast!

Was the quality appropriate for the price, in your opinion?
Most definitely. Mystic Kids is really growing on me.

Did the item look like the sales pictures?
Pretty much. Of course there will be variations with each doll, but I think the sales pictures do a pretty good job.

Were you satisfied with the product?
Yes!

If you weren't satisfied, how did the company solve your problem?
N/A

 

What did you order?

DollZone Mace, Dollzone Randall and Dolllove Alina + some other stuff.

* When did you order?

01-02-2015

* How was the communication?

Communication was fantastic, to less than 24 hours to get back to me

* How easy was it to pay?

Payed with paypal on layaway, it was super Easy.

* How long did it take to ship?

five days, but only because of the weekend. they send it on a Friday and I got it Tuesday

* Was the quality appropriate for the price, in your opinion?

Yes absolutely

* Did the item look like the sales pictures?

Better in person

* Were you satisfied with the product?

Yes really

* If you weren't satisfied, how did the company solve your problem?


* Would you order from this company again?

Yes I like them a lot, will be coming back in the further.

* Would you buy this company's products second-hand

I guess so wouldn't mind.. but they are more a reseller. so they don't really have their own dolls.

 

* What did you order?
Dolls, lots of Accessories

* When did you order?

2014 to now

* How was the communication?

THE BAST!!!!!

* How easy was it to pay?

Paypal so easy

* How long did it take to ship?

I have down 3 that was just 2moth and that was with dolls. and now i have 2 that are ongoing now

* Was the quality appropriate for the price, in your opinion?

it was like noting at all!!!!

* Did the item look like the sales pictures?

yes they all did. but 1 thing but it was not that bad

* Were you satisfied with the product?

yes i was. noting has been as good as here

* If you weren't satisfied, how did the company solve your problem?

N/A but there was one time that something was 30% off and they email me and told me they were gaveing me the $ back for it. that was $35 so i was happy

* Would you order from this company again?

YES!!!!!!! ALL THE TIME!!!!!!!!

* Would you buy this company's products second-hand

Yes i will if i see something

 

* What did you order?
Impldoll baby boy body, 10mm glass eyes, eyelashes, and yosd-sized briefs.

* When did you order?
April 27th.

* How was the communication?
Communication was good; I received an email whenever my order status was updated.

* How easy was it to pay?
They accept paypal, so I had no issues paying.

* How long did it take to ship?
Almost exactly one month to ship out, and another three weeks to reach me (using airmail).

* Was the quality appropriate for the price, in your opinion?
Yup! The body was much nicer in person than in stock photos, and for $1 the eyes look great.

* Did the item look like the sales pictures?
Yes (the Impldoll body looks significantly better than in the stock photos, actually).

* Were you satisfied with the product?
Yes.

* If you weren't satisfied, how did the company solve your problem?
N/A.

* Would you order from this company again?
Yup! It's a nice way to save on shipping for tinies (so long as you don't mind the wait).

* Would you buy this company's products second-hand?
N/A.

 

* What did you order?
Clothing
* When did you order?
June 15, 2015
* How was the communication?
Good.
* How easy was it to pay?
Fairly easy, as it was through PayPal.
* How long did it take to ship?
Just over a month.
* Was the quality appropriate for the price, in your opinion?
Quality was not across the board for all my items. Some items were nicely finished, while others had hanging threads and/or sealed with Velcro.
* Did the item look like the sales pictures?
For the most part.
* Were you satisfied with the product?
I was satisfied with some of the products, but the pants were a tad too big, even though the skirt in the same size fit, and the t-shirts secured in the back with an entire strip of Velcro.
* If you weren't satisfied, how did the company solve your problem?
It's not enough for me to bother them with.
* Would you order from this company again?
No. Shipping was a fiasco, and I'm unimpressed with the quality of some of the products.
* Would you buy this company's products second-hand
Probably not.
* Other notes
I had a nightmare with shipping for this order. Somehow DHL on the shipping end swapped labels with someone else's order, so I received theirs. I immediately contacted Alice, and she got in contact with DHL so that the my package was rerouted to my address, instead of the other person's. I do not like DHL for various reasons (this order adds another reason), and really wish Alice had shipped via EMS.

 

Just a note to the review by thakyuki above....

Alice will ship by a different method if you ask. DHL is a horrible disaster here so I always ask her to use airmail or EMS instead.

 

* What did you order?
assortment of clothing, shoes, and 1 pair of eyes

* When did you order?
August 1

* How was the communication?
good

* How easy was it to pay?
not an issue, since I used PayPal

* How long did it take to ship?
4 days from China to US. I received it today, which is August 5th - I was in shock. I did not expect it for another 2 weeks. In fact, they emailed me with an estimated shipping date that was for August 15th. I got the free shipping with a $100 order.

* Was the quality appropriate for the price, in your opinion?
yes. Everything is well made.

* Did the item look like the sales pictures?
yes, except one one jacket, for some reason I assumed the zipper would be a separating zipper. It didn't say in the description, but I just assumed it was. Not an issue however.

* Were you satisfied with the product?
Yes, very happy with everything

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Already planning my next order

* Would you buy this company's products second-hand
probably

 

* What did you order?
Island Doll Shukaku Version 2

* When did you order?
April 30th

* How was the communication?
very good, although their had been problems with the shipping cost, she was very nice!

* How easy was it to pay?
It was super easy via Paypal!

* How long did it take to ship?
It took two months. But everytime I asked her where the doll is, she answered very sweetly and assured me that Island is working on it.

* Was the quality appropriate for the price, in your opinion?
Very! I love the products!

* Did the item look like the sales pictures?
Yes! I ordered a neclace together with lashes, two wigs and a doll. Everything looks like the sales pictures!

* Were you satisfied with the product?
Very, especially the neclace turned out to be so beautiful!

* If you weren't satisfied, how did the company solve your problem?
Only thing that bothered me was that it took really long, but she answered every single time I asked her and assured me that everything is going as planed.

* Would you order from this company again?
Yes! Even though the shipping costs are very high! But I try to order accessoiries in a value over 100$ (shipping is free then)

* Would you buy this company's products second-hand
Yes, probably.

 

*What did you order?
Practice head - Ban from Akagidoll

* When did you order?
17th July

* How was the communication?
I didn't ask them anything, but they keep writing me about where the head is. I think this is great :-)

* How easy was it to pay?
I paid with Paypal, the easiest way!!

* How long did it take to ship?
About 1-2 weeks. The head was in stock

* Was the quality appropriate for the price, in your opinion?
Yes, totally!

* Did the item look like the sales pictures?
Even better! It was my first bjd part ever and I am still shocked, how beautiful the head is in real life!!! *^* I am in love with it!

* Were you satisfied with the product?
Yes!

* If you weren't satisfied, how did the company solve your problem?
I was...but I think that Acbjd would try to fix everything

* Would you order from this company again?
Yes I will!!

* Would you buy this company's products second-hand?
Second-hand...it means recast? If it should be recast, I wouldn't buy it! But if it means that the doll had another owner...why not?

 

* What did you order?
A bunch of clothes including a hoodie, jeans, sneakers and a shirt, two fur wigs, Jointed Hands and a practice head from Doll Family, some little accessoires.

* When did you order?
9th of August 2014

* How was the communication?
Excellent! I had questions beforehand about the events and gifts and everything was answered within a few hours!
Later I sent an email asking how much longer my order was going to take, which also was responded to very fast and friendly.
Thier helpful customer service is definitely very good.

* How easy was it to pay?
Paypal, easy as usual.

* How long did it take to ship?
23rd of November 2014, arrived like a week or so later via DHL.
The pratice head took the usual BJD manufacturing time of ~3 months.

* Was the quality appropriate for the price, in your opinion?
The quality is alright. Given the mid-range prices most of the products they have (apart from dolls) are of medium quality - not as nice looking or feeling as more expensive clothing shops but it's a good site when someone wants a little bit of everything.
The clothes were decent looking. Fur wigs are in a 'raw state' without any elastic or fitting.
The practice head and jointed hands from Doll Family are great quality.

* Did the item look like the sales pictures?
Yes except for the price of 10 and 17 dollars I did expect the fur wigs to be 'ready to use' when they came. The website didn't say anything about them coming like that so I was a bit disappointed. Now though I don't mind as much.

* Were you satisfied with the product?
Over all yes.

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Yes, I think I might buy from them if the dolls/heads/parts are at least the same price as directly from the company because I could combine shipping that way.
I probably won't buy clothing anymore because for the rather steep price of some items I'd rather have something of higher quality.

* Would you buy this company's products second-hand?
n/a

 

* What did you order? SD dress, 2x 70cm dress shirt, 70cm pants, 70cm shoes, SD shoes, MSD wig, MSD restringing kit, eyelashes.
* When did you order? Aug 07 2015
* How was the communication? Nice, got fast replies to all of my questions.
* How easy was it to pay? Paypal. Easy.
* How long did it take to ship? 16 days. The estimate was between 15-20 days so Im happy with that.
* Was the quality appropriate for the price, in your opinion? Alice Collections has some of the best deals on clothes I've found and I always order clothes from there. They are usually really nice quality.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Plan on it!
* Would you buy this company's products second-hand I guess?? I would prefer to order right from them though.

 

* What did you order?
Doll Love Yoyo, with her fullset outfit a free faceup, and a Kazari Cat
* When did you order?
July 20th, 2015
* How was the communication?
Perfect!
* How easy was it to pay?
Very easy. Having to pay the paypal fees rather than the fees being a part of the item prices was a little weird though. But still a great value site overall!
* How long did it take to ship?
My package was shipped August 14th, and I got it the 27th, so 13 days. I saved money by using the free slower airmail though
* Was the quality appropriate for the price, in your opinion?
Great quality for the price. She is adorable
* Did the item look like the sales pictures?
In the sales pictures, I thought her underdress was a light pink, when it actually pure white. Looking back at the pictures, it could be a trick of the light. Its not a bit deal though, I actually like it in white better
* Were you satisfied with the product?
I'm mostly satisfied. However, I can't find the certificate and extra tails for my cat. I probably just missed them in the packaging, but I plan to contact them about it if I can't find them.
* If you weren't satisfied, how did the company solve your problem?
I asked them, and they mailed out the certificate! I was expecting them to say that there was nothing they could do about it, so I'm very pleased with their customer service!
* Would you order from this company again?
Yes! This is my third order from them.
* Would you buy this company's products second-hand
They are a dealer for tons of companies, so yes?

 

* What did you order?
Telesthesia 72cm body, akagidoll 72cm body
* When did you order?
around april or may 2015 (I don't remember), around 1.5 months ago, maybe late august 2015?
* How was the communication?
very easy, very accomodating, helpful, friendy and fast! (Simply it's perfect)
* How easy was it to pay?
easy by paypal
* How long did it take to ship?
very fast! Only 1-1.5 months
* Was the quality appropriate for the price, in your opinion?
yes
* Did the item look like the sales pictures?
yes I think so
* Were you satisfied with the product?
not quite, since the resin didn't match really well and I had to buy other body again, but if it's with alice I could trust her, and didn't mind to buy again!
* If you weren't satisfied, how did the company solve your problem?
-
* Would you order from this company again?
yes! Of course! Still saving my money to buy body again
* Would you buy this company's products second-hand
depends if I need something, but I prefer to buy directly to them^^ alice is so nice to talk with!

 

* What did you order?
Doll family head and some extra stuff

* When did you order?
Late August

* How was the communication?
Very good! I asked a couple questions and the replies were super fast, some in under five minutes!

* How easy was it to pay?
Easy, regular PayPal

* How long did it take to ship?
A week

* Was the quality appropriate for the price, in your opinion?
Yes definely!

* Did the item look like the sales pictures?
Yeah

* Were you satisfied with the product?
Yes, very much so

* If you weren't satisfied, how did the company solve your problem?
-

* Would you order from this company again?
Already planning to!

* Would you buy this company's products second-hand
Not sure, second hand market scares me a bit and the new prices are already low so...

 

* What did you order?
Doll Family-A 56cm boy body in WS

* When did you order?
Sept 3, 2015

* How was the communication?
They were very nice with me, they answered me quickly and were nice to deal with

* How easy was it to pay?
Very easy, I paid through their paypal link on their check out page.

* How long did it take to ship?
Only about 2 weeks from order date.

* Was the quality appropriate for the price, in your opinion?
I think so.

* Did the item look like the sales pictures?
Yup!

* Were you satisfied with the product?
I was happy to get the body, but there was some confusion in resin colours which made it hard for me to decide which one would work best for my doll. I ended up getting white, but sadly it was too light for what I wanted

* If you weren't satisfied, how did the company solve your problem?
They can't take back my doll obviously because it was my mistake, but they offered me 5% off if I order the same body in the colour I want

* Would you order from this company again?
100% yes! I adore this company, they are so nice to their customers and they sell such great items! I've bought their clothes and eyes too and was very happy with those

* Would you buy this company's products second-hand
Yup!

 

What did you order?
SD17 clothes, a 70cm vest, a Paper Sakura Kazari (was during summer event), and a SD facemask*
When did you order?
September 14th 2015
How was the communication?
It was amazing mostly, quick anwsers and lovely personal responses. I asked to have the clothes switched to SD17 size and it was done happily, except the vest which only came in 70cm but I was told it should fit. However I was also given the option to choose another item if I didn't want to take the chance.

My only problem comes with something explained further down.
How easy was it to pay?
Easily through Paypal, though I wasn't expecting the paypal fees. Kinda odd.
How long did it take to ship?
48 days - I had a huge problem with this. I know they are a middle man, and sometimes delays happen that are out of their control. This is fine, I am more than happy to wait if that is the case (which for a few items it was due to Golden Week and then Another Dimensions going to a convention). My problem is that I ordered a Kazari cat whilst it was in stock, it was part of my order, and then suddenly I was waiting for it to be made again.

This happened because instead of pulling items and putting them on hold with the orders they were originally purchased with, they were giving them to whomever's order was ready to ship out first so less people would be waiting on orders. This to me is not how one does something, once an item is ordered it gets placed to wait for the items not in stock for that order. It's not really okay for a company to give on hold items away...even if they know they already have another order coming in.
Was the quality appropriate for the price, in your opinion?
Yes, admirably so.
Did the item look like the sales pictures?
Yes.
Were you satisfied with the product?
Extremely. I was worried that items may not fit my boy, but they fit perfectly. The 70cm vest is a tad big in certain spots, but also seems snug in others so that's a mystery though, lol. The Karazi is stunningly adorable. No seemlines and of course lovely packaging.
If you weren't satisfied, how did the company solve your problem?
*My issue wasn't with any products, rather how they were handling Kazari distribution. I got a lot of apologies and the SD facemask for free due to that. I don't really know how to feel. I am mostly just glad to get my Kazari (and clothes of course).
Would you order from this company again?
Maybe, there are more clothes I had planned on ordering and I'm sure there will be others. Plus, I want a Paper Sakura Ruby like nothing else. However, the way they gave the Kazari's away makes me question if in stock ordered items will be safe waiting on pre-ordered ones. Maybe this order was just bad timing, but it being my first from them I don't have much else to go on.
Would you buy this company's products second-hand?
Probably.

 

* What did you order?
two pairs of eyes, stockings, wig caps, eyeputty
* When did you order?
10-22-15
* How was the communication?
I asked them about layaway and other things and they were very nice and friendly and replied really quickly.
* How easy was it to pay?
Very easy with paypal!
* How long did it take to ship?
10/29/15 With the free shipping.
* Was the quality appropriate for the price, in your opinion?
Everything was very good except for the stockings. They tore very easily and were a very thin fabric.
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
I was satisfied with everything but the stockings.
* Would you order from this company again?
Definitely would considering buying a doll from their site.

 

* What did you order?
A 1/6 outfit, a 1/6 wig, 12mm eyes, 1/6 shoes, 1/4 shirt, 1/4 leggings, Impldoll 26cm Boy Body
* When did you order?
November 6, 2015
* How was the communication?
It was okay, she got back to me in a few days, its understandable that it takes a little longer this time of year.
* How easy was it to pay?
Easy. Paypal is a gift
* How long did it take to ship?
She shipped out the order on December 7, and it arrived today via DHL (December 10)
* Was the quality appropriate for the price, in your opinion?
YES.
* Did the item look like the sales pictures?
Yes, everything is very accurate!
* Were you satisfied with the product?
Very much so, everything is absolutely perfect.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Of course. (this was my...7th time ordering from them...)
* Would you buy this company's products second-hand
Sure thing!