Alice's Collections Feedback (ALL)

Sep 23, 2010

    1. * What did you order? MYou Loretta 27cm doll with faceup and default wig. 2 Yosd dresses, shoes and glass eyes.
      * When did you order? Aug 4th 2019
      * How was the communication? Really good. One of the dresses was free because of an event going on. My first choice was a limited dress which unfortunately had just gone out of stock when I ordered. They let me know right away and let me pick another item.
      * How easy was it to pay? Easy, paypal.
      * How long did it take to ship? I ordered Aug 4th, I got my shipping notification on Oct 8th. She arrived Oct 16th with EMS express shipping.
      * Was the quality appropriate for the price, in your opinion? The doll itself is amazing but that's MYou not AC. The clothes are really nice and well made. The shoes are a tad small but that's not AC's fault.
      * Did the item look like the sales pictures? Yes, almost exactly.
      * Were you satisfied with the product? Yes, very.
      * If you weren't satisfied, how did the company solve your problem? N/A
      * Would you order from this company again? Yes, I have two other orders active with AC right now and I will probably be making another order soon.
      * Would you buy this company's products second-hand N/A?
       
    2. * What did you order? 9 pairs of shoes
      * When did you order? October 15, 2019
      * How was the communication? Did not contact them. Ordering was pretty easy.
      * How easy was it to pay? Easy, paid through PayPal.
      * How long did it take to ship? Surprisingly shipped on the 20th, which was a Sunday.
      * Was the quality appropriate for the price, in your opinion? Yes. They were all good quality shoes.
      * Did the item look like the sales pictures? Yes, even better.
      * Were you satisfied with the product? Yes.
      * If you weren't satisfied, how did the company solve your problem? n/a
      * Would you order from this company again? Yes.
      * Would you buy this company's products second-hand. Probably, if they were in good condition. But I would probably just order straight form ACBJD again.
       
    3. * What did you order?
      I placed an order on five different 1/3 wigs. ​

      * When did you order?

      October 31, 2019​

      * How was the communication?

      I didn't have any questions or concerns about my order, so I didn't have to directly message her. Communication for order update notices was great! I was timely notified by email when I placed my order, when payment was confirmed, and when the order was shipped. ​

      * How easy was it to pay?

      Very easy! I was directly sent to Paypal to pay when placing my order. ​

      * How long did it take to ship?

      It took two weeks for my items to ship, once it was shipped I received my order in exactly five days. ​

      * Was the quality appropriate for the price, in your opinion?

      Definitely! ​

      * Did the item look like the sales pictures?

      Like many before me have mentioned, I would say it looked even better than the sales pictures! ​

      * Were you satisfied with the product?

      Yes, I was more than satisfied with the product. ​

      * Would you order from this company again?
      Yes, I will! I will most likely be placing another order soon. ​

      * Would you buy this company's products second-hand?

      Yes, I would buy their products secondhand if in good condition. But, I would rather send my money to Alice directly and order from their site. ​
       
    4. * What did you order?
      A DFH Xiao Xin head, a DFA 62cm ver. 3 boy body, a white wig, a shirt, a pair of pants and a pair of canvas shoes.
      * When did you order?
      December 24th 2019. I received the package on March 3rd 2020.
      * How was the communication?
      Very good! I usually sent them messages (about processing times and the change of an item) at around 4 to 5am, so they responded fast, in a couple of minutes.
      * How easy was it to pay?
      Really easy, trough PayPal.
      * How long did it take to ship?
      Two months and a couple of days.
      * Was the quality appropriate for the price, in your opinion?
      Yes. The quality of the resin is good, very smooth, and the clothes had no loose threads or misplaced stitching. The wig was also really good quality.
      * Did the item look like the sales pictures?
      Better, actually! I thought there would be a huge difference between DFA’s and DFH’s resin, but there really isn’t much. The pants shoes are lovely.
      * Were you satisfied with the product?
      Yes and no. I was really happy to receive my doll, but he arrived broken in his ankle and knee. The company box was also destroyed.
      * If you weren't satisfied, how did the company solve your problem?
      I emailed them asking for a parcial refund or replacement parts, but they didn’t answer yet.
      * Would you order from this company again?
      If they wrapped the joints better, yes.
      * Would you buy this company's products second-hand
      I actually prefer buying second-hand, so yes, I would like that.
       
    5. * What did you order? an instock doll and two shirts
      * When did you order? Near the end of December
      * How was the communication? didn't need to contact for this order but they have always been helpful with others
      * How easy was it to pay? yes
      * How long did it take to ship? 2 months, but was slowed down by export delays
      * Was the quality appropriate for the price, in your opinion? yes
      * Did the item look like the sales pictures? yup
      * Were you satisfied with the product? yeah
      * Would you order from this company again? yeah. they are my fav to order from
      * Would you buy this company's products second-hand if could, yeah
       
    6. * What did you order? Loongsoul Eleven, Doll Legend Sisca, Doll Family A Angier

      * When did you order? Loongsoul order: March 20th, 2019; Doll Legend: June 14th, 2019; DF-A: October 26th, 2019

      * How was the communication? Excellent. Layaway payments and other requests were acknowledged within 24 hours.

      * How easy was it to pay? Very easy with Paypal.

      * How long did it take to ship? Loongsoul: a little over 5 months, Doll Legend: a little over 4 months, DF-A: 2 months

      * Was the quality appropriate for the price, in your opinion? Yep! Especially Loongsoul's resin which had a very smooth touch~

      * Did the item look like the sales pictures? Yep!

      * Were you satisfied with the product? Yep!

      * If you weren't satisfied, how did the company solve your problem? N/A

      * Would you order from this company again? 100% yes.

      * Would you buy this company's products second-hand? N/A
       
    7. * What did you order?
      Myou 58cm Delia, Myou heel feet, and a pair of $1 boots with their October event​
      * When did you order?
      October 28, 2019​
      * How was the communication?
      Great! This was my first time ordering through them and with all the virus stuff that happened after I placed the order, I was nervous about the wait time for my doll. I messaged them a few times asking about the status of my order and they always responded within 2 days (though most often just 1 day or even same day).​
      * How easy was it to pay?
      Very easy, just PayPal ​
      * How long did it take to ship?
      It shipped out on April 3, 2020, so about 5 months.​
      * Was the quality appropriate for the price, in your opinion?
      The doll was great but that's on Myou. The shoes from Alice were great too though! I was very impressed with how nice they were, especially for the price (I got them at $1, but their original price of $21 is still a good deal for the quality in my opinion).​
      * Did the item look like the sales pictures?
      Yep! Both the shoes and doll​
      * Were you satisfied with the product?
      100%!​
      * If you weren't satisfied, how did the company solve your problem?
      I was satisfied, this was just a hiccup I experienced with the shipping process: After they sent me the initial shipping notification, the order status on DHL didn't change from "Processing" for about a week. I wasn't sure if they would be able to help with it at all or if I would have to contact DHL, but I messaged Alice Collections anyway and asked them about it. They responded same day and apparently the order was sent back after trying to go through customs. They sent me a new tracking number that day (the 12th) and my package arrived on the 16th. AC was apologetic about the whole thing, even though it wasn't their fault, but I still really appreciated how responsive and kind they were!​
      * Would you order from this company again?
      Absolutely! I've already ordered multiple items from them since this order. Though they don't have as big of an inventory as some other dealers, they're still my go-to dealer because they're so responsive and reliable (and have some really nice events and deals!).​
      * Would you buy this company's products second-hand
      Yes if they were in good condition.​
       
      #327 grodnertal, Apr 25, 2020
      Last edited: Apr 25, 2020
    8. * What did you order?
      Loongsoul Doll -- God of Cloud-Yun Zhong Jun

      * When did you order?

      October 6, 2019. 6 month Layaway.

      * How was the communication?

      Very good. They would email a reply every time I made a payment, saying they received the payment and told me how much was left to pay.

      * How easy was it to pay?

      Very easy. Paypal, through their email paypal address.

      * How long did it take to ship?

      20 days after my final payment.

      * Was the quality appropriate for the price, in your opinion?

      YES. The Loongsoul doll was a fullset. Beautiful sculpt. Perfectly sanded. Well-protected in foam and nice box and shipper. Fullset well-packed. Beautifully made outfit and wig and shoes. Very impressed with the quality of everything!

      * Did the item look like the sales pictures?

      YES. Surprised at how close it looks. Even the hairstyle of the wig.

      * Were you satisfied with the product?

      YES. I have already ordered another Loongsoul Doll from Alice's Collection.

      * If you weren't satisfied, how did the company solve your problem?

      N/A

      * Would you order from this company again?

      YES. I already have another layaway with them.

      * Would you buy this company's products second-hand

      Yes. Loongsoul makes high quality dolls and clothing and wigs.
      And Alice's Collections has done a good job as agent for Loongsoul.

      :thumbup:thumbup:thumbup:thumbup:thumbup
       
      #328 april, May 8, 2020
      Last edited: May 14, 2020
    9. What did you order?
      Myou 27cm Xiaobudding in Coffee and blank
      * When did you order?
      February 9th 2020
      * How was the communication?
      Received confirmation email same day.
      * How easy was it to pay?
      Super easy!
      * How long did it take to ship?
      Shipped April 30th so about 7 weeks. Took 41 days to arrive, however, due to Covid but he made it home!
      * Was the quality appropriate for the price, in your opinion?
      Absolutely
      * Did the item look like the sales pictures?
      Yes but I ordered him blank.
      * Were you satisfied with the product?
      Very much so
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Absolutely. Already have another order in I'm waiting on.
      * Would you buy this company's products second-hand?
      Absolutely
       
    10. What did you order?
      Doll Family-A Bibi in grey
      * When did you order?
      February 8th 2020
      * How was the communication?
      Communication was excellent as always
      * How easy was it to pay?
      Easy
      * How long did it take to ship?
      My doll was shipped on May 7th 2020. He was shipped by DHL, so he arrived very quickly! He arrived on May 13th 2020.
      * Was the quality appropriate for the price, in your opinion?
      Yes!
      * Did the item look like the sales pictures?
      Yes. I ordered him without the face-up.
      * Were you satisfied with the product?
      Yes!
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Of course! I actually am waiting on a few other orders from them and plan to order more in the future ^^
      * Would you buy this company's products second-hand?
      Yes