Alice's Collections Feedback (ALL)

What did you order?

Small order of shoes and clothes.​

When did you order?

26/03/2024​

How was the communication?

Very nice. I've sent a couple questions and they answered within 24h. The staff is very polite.​

How easy was it to pay?

Paypal, very easy​

How long did it take to ship?

Shipped the next day, arrived on 04/04 which is very quick considering customs and registered airmail shipping.​

Were there any missing or broken items in your order?

Everything was there, well-packed.​

Was the quality appropriate for the price, in your opinion?

Yes! The quality of what I've bought is fantastic for the price.​

Did the items look like the sales pictures?

Yes.​

Were you satisfied with the products?

Absolutely.​

Tell us some of the positives and negatives about these products (optional)

A spot of almost unnoticeable excess glue where the black shoes were fitted on the sole. It's in the back, probably easily removed and totally a nitpick.​

Would you order from this company again?

Already have another order on the way.​

 

What did you order?
Keela (full set + body blush)
Flore (full set + body blush)
I got 2 suits for my 70cm doll, 2 wigs, pants, a pair of eyes, and a turtleneck with like disjointed sleeves

When did you order?
19th of January 2024!

How was the communication?
excellent! Very nice and very polite!

How easy was it to pay?
Very easy! PayPal’s almost TOO easy

How long did it take to ship?
It got shipped on the 4th of may and it came today! 10th of may! So not long at all to ship!

Were there any missing or broken items in your order?
Nope! It was all perfect! It was packaged really nice too!

Was the quality appropriate for the price, in your opinion?
Oh yeah, definitely! They’re beautiful dolls! And all the other stuff is actually so good too!! The doll I bought the clothes for looks like WAY better hahaha!

Did the items look like the sales pictures?
yes!

Were you satisfied with the products?
yeah! They’re super pretty which was what I was hoping for! I showed my family Keela/Flore when they were dressed up and they all said they looked really cool!

Would you order from this company again?
I would definitely order from them again! Also, I already have like a bunch of orders with them too, since I couldn’t control myself there are too many cute dolls!

To see the unboxing of this order: here

 

What did you order? Huajing 1/6 boy body
* When did you order? November 2023
* How was the communication? They are reliable enough that I don’t need to check in with them. I have had to change a shipping address and they accommodated very easily.
* How easy was it to pay? Easy, used Paypal
* How long did it take to ship? About 6 months
* Was the quality appropriate for the price, in your opinion? Yes
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Yes. Their prices and deals can’t be beat. The website is up to date. Reliable shipping. A pleasure to deal with.
* Would you buy this company's products second-hand N/A - not relevant to this dealer (that I’m aware of)

I cannot recommend Alice’s enough, especially to new or burnt out hobbyists who do not want to deal with problems from less reputable sources. I have never had an issue with Alice.

 

* What did you order?

DF-A Hejiu + a pair of jointed hands + event extras.​

* When did you order?

February 25, 2024​

* How was the communication?

Very good.​

* How easy was it to pay?

Very easy through Paypal.​

* How long did it take to ship?

Two and a half months.​

* Was the quality appropriate for the price, in your opinion?

Yes, thanks to the combination of the Chinese New Year events from DF-A and ACBJD.​

* Did the item look like the sales pictures?

Well, I ordered him blank, so he didn't come with a face up. But everything else looks like on the pictures.​

* Were you satisfied with the product?

Yes!​

* Would you order from this company again?

If something catches my interest again, any time.​

* Would you buy this company's products second-hand?

Probably. I don't mind buying stuff second-hand.
​

 

What did you order?

Shoes, clothes​

When did you order?

25/04/2024​

How was the communication?

They always answer questions quickly and politely.​

How easy was it to pay?

Paypal, very easy​

How long did it take to ship?

Shipped on May 21, 2024 via airmail. Arrived on May 29.​

Were there any missing or broken items in your order?

Everything was proper, no broken or missing items.​

Was the quality appropriate for the price, in your opinion?

Yes. I think what they sell is great value for the money.​

Did the items look like the sales pictures?

Yes, very accurate.​

Were you satisfied with the products?

Yes. Especially the boots and sleevess shirt look great.​

Tell us some of the positives and negatives about these products (optional)

I appreciate that the boots have both working laces and a zipper in the back. I like that I can get a tight fit and still get them on and off with the zipper.
Black STMU020 stockings have a lining, which is nice.
The sweater's fit is a bit loose on the shoulders. I should've guessed because the model used was a Dollfie Dream, but the listing said 1/3 SD, so it's on me. It still looks OK, but it fits differently, like a shoulderless sweater. It would probably look nicer on a doll with a bigger bust.
While I was taking clothes on and off to test the fit I got an instant stain/scuff with a pair of M3 Studio pants, ironically not from the black denim but the bronze-colored snap which was rubbing color off like crazy. Fortunately the mark came off the doll with a damp microfiber cloth, I didn't have to use a magic eraser. I rubbed the back of the snap with alcohol to get rid of as much color as possible and then stuck a square of medical fabric tape over it. I'll definitely use underwear with these pants. On the plus side, they have working pockets. Cute!​

Would you order from this company again?

Definitely. Alice has quickly become a no-brainer.​

 

* What did you order?

Dream Valley Crystal Bone Butterfly - blank doll in transparent part option.
Plus some clothes for my other dolls.​

* When did you order?

December 12, 2023​

* How was the communication?

Very good. Alice is very responsive to emails and kept me updated on the doll production whenever I asked throughout the layaway duration (5 months).​

* How easy was it to pay?

Very easy - layaway through PayPal.​

* How long did it take to ship?

Six months (due to the doll production time).​

* Was the quality appropriate for the price, in your opinion?

Definitely.​

* Did the item look like the sales pictures?

Very accurate to the pictures.​

* Were you satisfied with the product?

Yes!​

* Would you order from this company again?

Definitely! Acbjd is my favourite dealer.​

* Would you buy this company's products second-hand?

Probably.​

 

* What did you order?
Huajing doll Andy and some small accessories
* When did you order?
January 6th 2024
* How was the communication?
Very good. I wanted to switch a few of the accessories I ordered and it went very smoothly.
* How easy was it to pay?
Very easy with Paypal
* How long did it take to ship?
I got a shipping notification on July 2nd, and the package got here in about two weeks via Airmail.
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes, despite the sales pictures being a bit lackluster (There were no pictures of the blank head or side profile)
* Were you satisfied with the product?
Yes, very!
* Would you order from this company again?
Yes, and I already have

 

* What did you order?
Ring Doll Jia Xu Fullset
* When did you order?
February 4th, 2024
* How was the communication?
Excellent. It's always, ALWAYS excellent!! I reached out to ask her what the typical wait time would be and she replied promptly.
* How easy was it to pay?
Very easy. Paypal.
* How long did it take to ship?
It shipped at about 6 months, which was actually a bit faster than the estimated time so I was pleasantly surprised!
* Was the quality appropriate for the price, in your opinion?
It was. Everything was perfectly in order with the doll, clothes, wig, accessories, etc.
* Did the item look like the sales pictures?
Yes! It's always so crazy to see them look so much alike to the promo photos. I'm still in awe.
* Were you satisfied with the product?
Yes!
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes, I have a number of outstanding orders from this company I honestly have been so impressed with their professionalism, quick response time, and devotion to their customers. I just hope they know how much I appreciate it.
* Would you buy this company's products second-hand
Yes. I'm not really in the second-hand market, but if I was and I heard they'd used Alice as a dealer, I'd have no hesitation.

 

* What did you order?
Loongsoul Leopard Ji Shui Bao
* When did you order?
June 2022 (on 6mo layaway)
* How was the communication?
Mostly great. Clear, prompt and straightforward. However, there was an issue at the time of ordering and AC didn't inform me until after I'd received the doll and emailed them to ask about it.
* How easy was it to pay?
Very easy. I was given a Paypal link in the invoice to make my layaway payments. They just wanted me to email them with a heads up when I made a payment.
* How long did it take to ship?
Very quickly once production was done.
* Was the quality appropriate for the price, in your opinion?
No. AC didn't let me know the doll's fullset was sold out so they ordered it piecemeal from Loongsoul, but the wig and eyes were apparently sold out at the time. My doll came with a poor quality unstyled wig, no eyes, and unpierced ears (although earrings were included) because of that. I didn't know about this until I emailed them after receiving the doll, asking about the missing eyes.
* Did the item look like the sales pictures?
No. Pieces were missing from the FS.
* Were you satisfied with the product?
No, for the reason stated above. I paid for a fullset and didn't receive one.
* If you weren't satisfied, how did the company solve your problem?
They offered me a pair of their $9.90 in-stock eyes (AC's stock eyes, not Loongsoul eyes) and said there was no resolution for the wig. Regarding the piercing issue, they told me to cut the hooks off his earrings and glue them to his ears. I ended up buying eyes and a wig elsewhere, and pierced his ears myself.
* Would you order from this company again?
Maybe just for the stands. I'd rather just get dolls/clothes/wigs from the original source next time.
* Would you buy this company's products second-hand
Yes.

 

* What did you order?
Clothes, shoes, wig, wig comb
* When did you order?
December 18th, 2024
* How was the communication?
When I emailed for updates they were very prompt and polite when replying. My order was being held up by one item and they offered to split the shipment which was very kind and appreciated for sure.
* How easy was it to pay?
Used PayPal, very simple
* How long did it take to ship?
Items arrived January 21st, 2025 with the exception of one shirt this is delayed due to Chinese new Year and will be shipped separately after. Will update this with the arrival date of the last item once I have it
* Was the quality appropriate for the price, in your opinion?
Absolutely
* Did the item(s) look like the sales pictures?
Yes, but honestly they look better in person
* Were you satisfied with the product?
100%
* Would you order from this company again?
Without hesitation, Alice's is definitely going to be my go-to for most doll accessories
* Would you buy this company's products second-hand?
I would probably just buy new direct first if possible, but if I bought something second that was originally from Alice's I would be more than comfortable knowing that it would be a good quality item

 

* What did you order?
4 wigs, 3 pairs of shoes!
* When did you order?
31 January 2025
* How was the communication?
Lovely; I was kept in the loop about the closure for Lunar New Year and notified as soon as my order shipped.
* How easy was it to pay?
Very easy (PayPal)
* How long did it take to ship?
Order shipped on 13 February 2025 (company re-opened on Feb 5th, I think, after New Year's closure).
* Was the quality appropriate for the price, in your opinion?
Yes!
* Did the item look like the sales pictures?
Yes!
* Were you satisfied with the product?
Yes.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Absolutely. Free US shipping is a huge draw for me.
* Would you buy this company's products second-hand
Yes!

 

* What did you order?
17 cm myou doll
* When did you order?
23/02/2024
* How was the communication?
good
* How easy was it to pay?
good
* How long did it take to ship?
9 months
* Was the quality appropriate for the price, in your opinion?
I won't be able to say as I never receive the doll
* Did the item look like the sales pictures?
I won't be able to say as I never receive the doll
* Were you satisfied with the product?
I dont know
* If you weren't satisfied, how did the company solve your problem?
refund after 3 months the doll has been lost in post
* Would you order from this company again?
no, never
* Would you buy this company's products second-hand
yes...I guess

 

Hi dear, we're very sorry for this experience. Because in air mail shipping, sometimes a shipment might start moving again a couple of months after no movement, so the refund was sent after 3 months of no update, we hope again for your understanding, thank you.

 

* What did you order?
In-stock eyes
* When did you order?
May 2025
* How was the communication?
Very good. Very helpful with questions and quick responses.
* How easy was it to pay?
Very easy. I used PayPal.
* How long did it take to ship?
About 2 days from order date.
* Was the quality appropriate for the price, in your opinion?
Yes
* Did the item look like the sales pictures?
Yes.
* Were you satisfied with the product?
Neutral. I haven’t put them in a doll yet.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes
* Would you buy this company's products second-hand
Unknown. I don’t think they have original company products to buy.

 

* What did you order? LoongSoul Greedy Wolf
* When did you order? February 1st 2025
* How was the communication? Awesome, they let me know when the doll was shipped.
* How easy was it to pay? Yes, PayPal.
* How long did it take to ship? The doll was shipped in May, and got to me quickly.
* Was the quality appropriate for the price, in your opinion? Yes! I also got him on sale so bonus!
* Did the item look like the sales pictures? Yes, the same doll, he looks great!
* Were you satisfied with the product? Very, I love LoongSoul Dolls.
* Would you order from this company again? Yes, I even have another doll on order with them currently.
* Would you buy this company's products second-hand? I've bought dolls second-hand that were bought from ACBJD before.