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Alice's Collections Feedback (ALL)

Sep 23, 2010

    1. * What did you order?
      2 msd dresses and 1 pair socks

      * When did you order?
      Early September

      * How was the communication?
      No communication, no email to say they received order either...just a payment email receipt

      * How easy was it to pay?
      via credit card

      * How long did it take to ship?
      Received it end of oct...so that's almost 2 months...

      * Was the quality appropriate for the price, in your opinion?
      The quality is excellent. One dress was perfect..the other one i have a problem (not thier fault really), the head hole is too small to fit through her whole head...i'll have to take off her head to get the top on...but its such a hassel...so i didnt bother to let my doll wear it.

      * Did the item look like the sales pictures?
      Better than the sales...but i wished they mentioned the top cant worn w.o removing the dolls head

      * Were you satisfied with the product?
      ok...

      * If you weren't satisfied, how did the company solve your problem?
      havent contacted the company..and dont intend to do so

      * Would you order from this company again?
      I would! but i'll be more careful to choose ones that can be opened and dont have to pull pass her head.

      * Would you buy this company's products second-hand
      of course!
       
    2. * What did you order?
      Souldoll Soulkid D.Maillo and Maillo-head
      * When did you order?

      August 18, 2011
      * How was the communication?
      Wonderful!! Alice replies very quickly and checks their mails even on weekends. Her understanding of the English language is a lot better than most other Custom Service reps too.^_^
      * How easy was it to pay?
      Very easy with paypal through their checkout system. Alice adds a 'paypal fee' upon checkout, which almost made me want to order from Souldoll directly, but their awesome customer service so very much makes up for this small fee.<3
      * How long did it take to ship?
      Nearly three months, about a month more than estimated. But this was Souldoll's fault and not Alice's of course, and Alice was very kind, patient, and comforted me through the awful waiting time (the twins are my first dolls).
      * Was the quality appropriate for the price, in your opinion?
      This is more of a question for Souldoll but yes. At least, as far as I could tell since they're my first doll and floating head and I have nothing to compare to.
      * Did the item look like the sales pictures?
      Again, this is more of a question for Souldoll. But no, not really. D.Maillo looks much more mature in person, and his eyes are different even though I got the default ones. I love him now, but it took awhile to shake my failed expectation off and get used to him.
      * Were you satisfied with the product?

      I have several complaints about Souldoll, but none at all with Alice.
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes! Alice is amazing. I will definitely order through her again if I fall in love with a sculpt from one of the companies they deal with. I highly recommend them as a dealer.
      * Would you buy this company's products second-hand
      Probably not because I like talking to Alice.^^
       
    3. * What did you order?
      Doll Family-H Rain
      * When did you order?
      Early November
      * How was the communication?
      Super Excellent! There was a miscommunication on the price of shipping, so they cut it in half!
      * How easy was it to pay?
      Super easy
      * How long did it take to ship?
      We were actually expecting him in mid December, but he showed up at the end of November and surprised us!
      * Was the quality appropriate for the price, in your opinion?
      Absolutely!
      * Did the item look like the sales pictures?
      Even better!
      * Were you satisfied with the product?
      Absolutely! We adore him!
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Absolutely. C:
      * Would you buy this company's products second-hand
      N/A
       
    4. * What did you order?
      Clothes and shoes

      * When did you order?

      October 19th

      * How was the communication?
      Very nice and promt.

      * How easy was it to pay?
      Easy with paypal.

      * How long did it take to ship?
      Sent out on the 18th of november, arrived 25th of november

      * Was the quality appropriate for the price, in your opinion?
      Yes. Very!

      * Did the item look like the sales pictures?
      Somewhat yes. Though since most pictures are quite low quality or they do not show much... So it is at the same time hard to say.

      * Were you satisfied with the product?
      Yes. I am very happy with what I recieved.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yes, that is very likely!

      * Would you buy this company's products second-hand?
      Another yes - Their quality exceeded my expectations.
       
    5. * What did you order?
      Eyes, two pairs of shoes, elastic

      * When did you order?
      10/5

      * How was the communication?
      Good; I got email comfirmation upon purchase, shipping, and was given the tracking number. Answered a question I had very quickly, too :>

      * How easy was it to pay?
      Easy

      * How long did it take to ship?
      Shipped on 10/11, arrived on 10/27 I think? (I had free airmail shipping)

      * Was the quality appropriate for the price, in your opinion?
      Yes

      * Did the item look like the sales pictures?
      Yar

      * Were you satisfied with the product?
      Yep ouo

      * If you weren't satisfied, how did the company solve your problem?
      --

      * Would you order from this company again?
      Certainly~

      * Would you buy this company's products second-hand?
      Maybe
       
    6. * What did you order?
      A doll military uniform - WW001 Blue.

      * When did you order?
      11/11/2011

      * How was the communication?
      It was more than great!! They contacted me to tell me that their uniforms can be custom-tailored to fit your doll (something I was not expecting!) and they needed my doll's measurements. They resent the email when I didn't reply. Good thing too - it ended up in my spam folder! o_O They answered every question I had quickly and cordially. A true wonder to work with!!

      * How easy was it to pay?
      A simple Paypal transaction. No muss, no fuss.

      * How long did it take to ship?
      11 days (11/22/2011). Sooner than they said it would take to ship! :) It arrived in 3 weeks exactly.

      * Was the quality appropriate for the price, in your opinion?
      VERY!!! The uniform was quite cheap for the quality of the product. It is beautifully made and, while I sadly don't have the doll it was meant to fit yet, it fits another of my boys like a dream. I could not recommend their clothing more!! :D

      * Did the item look like the sales pictures?
      It looks just like it with minor color differences (the chains were gold instead of silver, no big deal). And they included a tie that wasn't in the picture!

      * Were you satisfied with the product?
      YES!!! :D

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Oh yes, absolutely!!! The quality is incredible for the price!!

      * Would you buy this company's products second-hand?
      Probably. But I'd rather order from the company.
       
    7. * What did you order?
      MSD jacket, shirt, pants, shoes and fur wig

      * When did you order?
      2 November, 2011

      * How was the communication?
      Excellent, fluent English and quick responses.

      * How easy was it to pay?
      Easy, Paypal.

      * How long did it take to ship?
      Items shipped out 1 December, arrived on 10th.

      * Was the quality appropriate for the price, in your opinion?
      Excellent quality, as the others say, the pictures do the items no justice.

      * Did the item look like the sales pictures?
      Even better.

      * Were you satisfied with the product?
      Yes.

      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Yes.

      * Would you buy this company's products second-hand?
      Yes.
       
    8. * What did you order?
      3 pair of eyes, fullset outfit, silicone caps, shoes

      * When did you order?
      25 November 2011

      * How was the communication?
      They're always fantastic with communication and reply to status requests promptly.

      * How easy was it to pay?
      Pretty easy. Used paypal.

      * How long did it take to ship?
      Shipped out on the 16th December, received it 20th December.

      * Was the quality appropriate for the price, in your opinion?
      Yes very much so. Their outfits I've found are always of high quality and a perfect fit on my dolls.

      * Did the item look like the sales pictures?
      Yes it certainly did.

      * Were you satisfied with the product?
      Very much so.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yes, I actually order quite regularly from them. This is something like my fifth order with them.

      * Would you buy this company's products second-hand?
      Maybe if it was in good condition.
       
    9. * What did you order?
      A wig, a couple pairs of shoes, some stockings, and a few outfits in 1/3 size.

      * When did you order?
      19 October

      * How was the communication?
      Oh my gosh, communication is fantastic! She replied to my questions right away :)

      * How easy was it to pay?
      Super easy, although the paypal fee was a surprise.

      * How long did it take to ship?
      Hmm... I swear I had that confirmation slip around here somewhere... well, less than a month later, they arrived.

      * Was the quality appropriate for the price, in your opinion?
      Oh yes! I love everything (now if only my DOLL would arrive!)

      * Did the item look like the sales pictures?
      Absolutely.

      * Were you satisfied with the product?
      Certainly.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Most definitely! It's my favourite shop :)

      * Would you buy this company's products second-hand
      Maybe for some of the really expensive pieces... or just sew ;)
       
    10. * What did you order?
      3 dresses 1/4 size
      * When did you order?
      20 Nov 2011
      * How was the communication?
      Good, i wanted to know if they clothes had zips/buttons and she replied very quickly. I asked to add another dress, and it was combined.

      * How easy was it to pay?
      PAypal..but with paypal fee...

      * How long did it take to ship?
      arrived 23 Dec2011. Just in time for christmas!!!

      * Was the quality appropriate for the price, in your opinion?
      Definitely yes!

      * Did the item look like the sales pictures?
      Yes...although there was a corset that didnt quite fit very nicely. The picutres on the site dont do the clothes justice.

      * Were you satisfied with the product?
      Yes!
      (Perhaps a point to note, i've previously ordered clothes and it didnt have zips or buttons! had to cut and sew so i wont have to remove my dolls head everytime. Also, the wrist openings are a little small, my dolls fingers cant get through..so had to do some minor alterations again.)

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      yes

      * Would you buy this company's products second-hand
      if its good condition and cheaper than the site, yes =)
       
    11. * What did you order? Pants, sunglasses and underwear

      * When did you order? 11/27/2011

      * How was the communication? Not perfect, but enough.

      * How easy was it to pay? Very easy, paypal.

      * How long did it take to ship? Shipped on dec 15th, arrived jan 12th (almost a month and a half between order and arrival).

      * Was the quality appropriate for the price, in your opinion? Yes! good quality for a low price!

      * Did the item look like the sales pictures? Even better

      * Were you satisfied with the product? 100%

      * If you weren't satisfied, how did the company solve your problem? N/A

      * Would you order from this company again? Sure!

      * Would you buy this company's products second-hand? yes
       
    12. * What did you order?
      KKP015 Red and purple pants. And I got a free cleaning sponge! (like magic eraser)
      * When did you order?
      Dec 16 2011
      * How was the communication?
      At first I was disappointed because I didn't think I received any order or shipping confirmation, but apparently they had gone to my spam folder ^^;;;
      I have emailed Alice several times asking questions and she replies fast and is extraordinary kind!
      * How easy was it to pay?
      Paypal!
      * How long did it take to ship?
      Shipped three days later, the 19th and arrived Jan 12th
      * Was the quality appropriate for the price, in your opinion?
      I was blown away by the quality, especially since they were on sale. Even at full price it is worth it for the quality.
      * Did the item look like the sales pictures?
      The purple ones did but the red ones look very pink in person.
      * Were you satisfied with the product?
      I was a bit saddened about the red pants.
      * If you weren't satisfied, how did the company solve your problem?
      I emailed them. Alice said the color of pants I got was accurate. She recommended a different pair of pants that were red and offered me a %20 discount if I wanted to get them.
      She really didn't have to do that and I was very touched!
      * Would you order from this company again?
      I already have XD I think I'll go to Alice Collection's first for doll clothes.
      * Would you buy this company's products second-hand
      Sure, if I can get something for a bargain.
       
    13. * What did you order?
      A dress, Jumper with shirt, shoes, stockings, underwear and a pair of resin horns!

      * When did you order?
      12-05-2011

      * How was the communication?
      Wonderful! She always let me know what was happening and when I had any questions, there was a very fast reply!

      * How easy was it to pay?
      Really easy~ I used paypal.

      * How long did it take to ship?
      It shipped the 30th I believe but that was probably due to me ordering the resin horns.

      * Was the quality appropriate for the price, in your opinion?
      Oh it was beyond in my eyes! Even though a snap came off the jumper and a gem off the horn in shipping but besides that, which I am sure was just nothing anyways, the quality was wonderful!

      * Did the item look like the sales pictures?
      Yes! The dress I ordered looked like it had ruffles on the chest but the pictures were a little small for me to see.

      * Were you satisfied with the product?
      Very much so!

      * Would you order from this company again?
      In a heartbeat and plan to do so next time I have some spare cash!

      * Would you buy this company's products second-hand?
      Of course!


      edit: I had messaged them to tell them about the issues with the snap and gem just to let them know and inform them the horns packing could be improved and they wonderfully replied to ask if I could glue the gem back on (and if the horns were alright) and also told me that they would give me a 3% discount on my next order to make up for it! 3% is wonderfully nice for just a snap and gem coming off! >w<
       
    14. * What did you order?
      This outfit from Ringdoll.

      * When did you order?
      12/16/2011

      * How was the communication?
      Awesome! Communication was super-prompt, and they/she knew English well ^^

      * How easy was it to pay?
      Easy-smeezy. Paypal.

      * How long did it take to ship?
      The item was shipped to me on 12/26/2011 after it came from Ringdoll ^^ It arrived to me on 7/25/2012, since I got the super-slow-but-free shipping. (15-30 days delivery)

      * Was the quality appropriate for the price, in your opinion?
      Indeed! The item was made by Ringdoll though. But no problems at all!

      * Did the item look like the sales pictures?
      Indeed! Long kimono is loooong, heehee. (But again, made by Ringdoll)

      * Were you satisfied with the product?
      Yup!

      * Would you order from this company again?
      Definitely! Free shipping is a big bonus (even though the shipping method is slow).

      * Would you buy this company's products second-hand?
      Ringdoll's, yes.
       
    15. * What did you order?
      MSD shirt, MSD socks, MSD undies, and a custom MSD dress
      * When did you order?
      December 14th, 2011
      * How was the communication?
      Excellent! They answered all of my questions within 24 hours.
      * How easy was it to pay?
      Very easy!
      * How long did it take to ship?
      It shipped January 10th, so almost a month. But they custom make their clothes, so I was expecting that.
      * Was the quality appropriate for the price, in your opinion?
      Absolutely!
      * Did the item look like the sales pictures?
      Better!
      * Were you satisfied with the product?
      Completely! Especially since they will make clothes to fit your doll. It's very hard to find dresses that will fit boy dolls, but Alice's will make it specifically to fit them!
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Definitely!
      * Would you buy this company's products second-hand
      Yes
       
    16. * What did you order?
      RC45-11 (Ringdoll Valo's style B outfit), KKB228 White #2 and 1/6 Yo-SD Elastic String
      * When did you order?
      Dec 24th for the clothes, Jan 10th for the elastic.
      * How was the communication?
      AMAZING!!!!! She replied within minutes when I mailed her asking about the Ringdoll outfit. She found out for me that RD had it in stock and I also inquired about KKB228 White - the listing for the item had pictures of variations of the outfit. She created a new listing and split up the variations so I could order the style I wanted @@ So Awesome!!!!!!!!!
      And also the items did take awhile to ship (which is understandable) and they let me add the elastic onto the order :D It was really very painless too!
      * How easy was it to pay?
      Paypal!!!!
      * How long did it take to ship?
      I believe it shipped Jan 19th
      * Was the quality appropriate for the price, in your opinion?
      Oh my gosh yes!!! The KKB228 White #2 shirt looks EXACTLY as pictured!! It's really well made and the fabric is sooo soft @@
      And I'm so surprised by the Ringdoll outfit!! I really wanted the outfit but regretted spending so much on it. But it is sooo much more detailed and awesome in person!! I now feel that I got a very good deal on the outfit ^^
      * Did the item look like the sales pictures?
      Both are very accurate but the Ringdoll outfit has some more details on it that aren't pictured
      * Were you satisfied with the product?
      I don't think I could be more satisfied!!!
      * If you weren't satisfied, how did the company solve your problem?
      NA
      * Would you order from this company again?
      I already have another pending order >.>;;; Alice collection's is now definately my 'favorite store in the citadel' XD
      * Would you buy this company's products second-hand
      Maybe. *shrugs*
       
    17. This is my third order! I love Alice's collections!

      * What did you order?
      A msd plaid shirt, leather shorts, 14mm and 10mm eyes.

      * When did you order?
      December 12th.

      * How was the communication?
      Good~ Alice updated me when they received my order, when they were ready to ship, and then updated me with a tracking number as soon as it became available.


      * How easy was it to pay?
      Easy. Paypal.

      * How long did it take to ship?
      It shipped on January 16th, and arrived today so..Just under a month? But it was regular airmail, and during the aftermath of the holiday season, so that's normal.


      * Was the quality appropriate for the price, in your opinion?
      Yes.

      * Did the item look like the sales pictures?
      The shorts were a little longer then expected, but that's okay. The plaid shirt however is much more brown then I was expecting.


      * Were you satisfied with the product?
      I was, but this is the second time a plaid-design item has been different colour in person, so I would advise anyone purchasing them to make sure. I'm don't really care, as they were just to get free shipping, but I thought it should be noted.

      * If you weren't satisfied, how did the company solve your problem?
      I'm not going to contact Alice, because I don't really feel it's a huge problem.

      * Would you order from this company again?
      Absolutely.

      * Would you buy this company's products second-hand?
      Yes, if in good condition~
       
    18. * What did you order?
      MSD/SD boy clothes, boots, glasses, special glass eyes

      * When did you order?
      January 1, 2012

      * How was the communication?
      Great, Alice got back to me very fast via e-mail. I made another order on January 27th and asked for them to be shipped together and they did. I got an e-mail update with tracking info when my orders were shipped.

      * How easy was it to pay?
      Easy via Paypal. I was charged 3.9% in Paypal fees for my orders; this was not mentioned anywhere on the site.

      * How long did it take to ship?
      Shipped on Feb 18 and arrived in about two business days via DHL.

      * Was the quality appropriate for the price, in your opinion?
      Yes :)

      * Did the item look like the sales pictures?
      Yes, for the most part. Except for one item KKB228 Black #2 the photo show two ribbons on the front and it only had one (which I ended up liking better anyway) and one pair of the shoes looked white on the site but in real life it had this off-white greenish hue >_< This is not their fault, but I wanted to point it out. The glass eyes are very lovely though and look amazing in person!

      * Were you satisfied with the product?
      Yes!

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yes I would.

      * Would you buy this company's products second-hand
      I would just order from AC :)
       
    19. * What did you order?
      Some clothes for girl and boy, 1/3 & 1/4

      * When did you order?
      27/11/11

      * How was the communication?
      Great

      * How easy was it to pay?
      Super easy... Paypal

      * How long did it take to ship?
      1 month

      * Was the quality appropriate for the price, in your opinion?
      Excelent

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      Yes, :D

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yes

      * Would you buy this company's products second-hand
      No, I would prefer to buy them from Alice.
       
    20. * What did you order?
      SD1/3 Clothes
      * When did you order?
      February 3, 2012
      * How was the communication?
      Good, I think there was just misunderstanding on my part. That I was supposed to reply to what I thought was just an update message. But on her end, she replies very quickly.
      * How easy was it to pay?
      paypal
      * How long did it take to ship?
      I received shipping notice on March 8, items arrived March 14
      * Was the quality appropriate for the price, in your opinion?
      Yes
      * Did the item look like the sales pictures?
      yes
      * Were you satisfied with the product?
      yes
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Already have
      * Would you buy this company's products second-hand
      maybe?