Alice's Collections Feedback (ALL)

* What did you order?
2 x 1/4 outfits, 1/4 blouse, 1/4 shorts, shoes & 2xfacemasks. I also received a small cleaning sponge as a gift : ) I also received an extra facemask, though I'm not sure if this was a mistake or another free gift.

* When did you order?
28th February 2013.

* How was the communication?
Excellent. I orginally forgot to add the facemasks, but it was very easy to request these to be added to the order.

* How easy was it to pay?
Much easier than other bjd websites as the paypal is built into the site.

* How long did it take to ship?
~30 days to make, delivered the day after shipping. I had to wait a few extra days though because no one was in to take the delivery, and then delayed by the Easter weekend. Extremely fast on dhl's part though, especially considering it was free.

* Was the quality appropriate for the price, in your opinion?
Yes

* Did the item look like the sales pictures?
Yes, it's been a while since I ordered and I haven't directly compared though.

* Were you satisfied with the product?
Yes. The clothes in particular were extremely good quality. I did have some issues getting the shoes on, the straps seem rather tight and I had to use tweezers at one point to get it through! I think it will probably get better after some use though, and I'm not going to make a complaint about it.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Defintely will order clothes again

* Would you buy this company's products second-hand?
If I saw something I liked in good condition that was no longer in stock, defintely. Otherwise I would probably just buy new.

 

* What did you order?
Dika Doll 1/4 lingyue + face up


* When did you order?
April 24th


* How was the communication?
great! Alice replied usually within one day!


* How easy was it to pay?
super easy, paid with paypal


* How long did it take to ship?
close to 7 weeks


* Was the quality appropriate for the price, in your opinion?
sure was!


* Did the item look like the sales pictures?
almost exactly


* Were you satisfied with the product?
definitely


* If you weren't satisfied, how did the company solve your problem?
n/a


* Would you order from this company again?
i prefer to go straight through the company....


* Would you buy this company's products second-hand
if it was in good condition, yes

 

* What did you order? A DragonDoll Yu Shun, a button up shirt, pants, suspenders, high heel feet, and white eye lashes. Came with 6 PAIRS of free eyes. 8U
* When did you order? April 25th
* How was the communication? Absolutely wonderful. I asked a lot of questions and they answered them the same day, sometimes the next. They speak English very well and are extremely helpful. They will ask the doll companies questions about the sculpt if you have any.
* How easy was it to pay? Very. Used paypal.
* How long did it take to ship? A little over a month. He shipped June 4th (My birthday~) and arrived June 10th.
* Was the quality appropriate for the price, in your opinion? Oh heck yeah. It was wonderful.
* Did the item look like the sales pictures? Even better. He was absolutely gorgeous.
* Were you satisfied with the product? Very.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? For sure. I truly hope to soon.
* Would you buy this company's products second-hand. I don't see why not! They aren't so expensive though, I might rather buy them new from the company.

 

* What did you order?
Accessories and tons of eyeballs

* When did you order?
16 June 2013

* How was the communication?
Absolutely wonderful.

* How easy was it to pay?
Easy peasy, I used PayPal.

* How long did it take to ship?
Package arrived here on 27 June, so not long at all

* Were there any missing or broken items in your order?
Nope.

* If there were any problems with your order, how did the company handle them?
N/A

* Would you order from this company again?
Definitely!

 

* What did you order? White SD13 tshirt, grey SD13 jeans, red SD13 converse.
* When did you order? 6/6/13
* How was the communication? They emailed as soon as tracking and such were ready.
* How easy was it to pay? Very easy! I used paypal.
* How long did it take to ship? Package arrived June 24th, which was a lot sooner than expected.
* Was the quality appropriate for the price, in your opinion? Absolutely, it's great quality.
* Did the item look like the sales pictures? Yes.
* Were you satisfied with the product? Very much so.
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Definitely.
* Would you buy this company's products second-hand? Perhaps.

 

* What did you order?
1 SD Boy outfit, 2 MSD Girl outfits, 1 pair of 1/3 shoes and 1 pair of MSD shoes.
* When did you order?
06/11/2013
* How was the communication?
Very nice and easy. Got emails about shipping statuses and quick reply to my questions.
* How easy was it to pay?
As always by Paypal.
* How long did it take to ship?
Parcel was shipped on 06/29/2013.
* Was the quality appropriate for the price, in your opinion?
Yes, definetely.
* Did the item look like the sales pictures?
Yes, even more beautiful.
* Were you satisfied with the product?
Sure, very much.
* Would you order from this company again?
Yes, already planning )

 

* What did you order? Three different orders were placed consisting of: MSD girl outfit with leggings and a wigcap, 14mm green glass eyes, SD stocking and outfit with a wigcap, faceup gloves, eyelashes and mask, 1/4 Doll Family-H Tao Yue who was sealed with MSC, along with my event head (Aio) and jointed hands.

* When did you order? 1: 12/27/2012, 2: 02/28/13 and 3: 04/9/13.

* How was the communication? The communication got better the more we talked.

* How easy was it to pay? Easy since it was using Paypal.

* How long did it take to ship? 1: 01/11/2013, 2 and 3: 05/31/2013.

* Was the quality appropriate for the price, in your opinion? For my orders, no.

* Did the item look like the sales pictures? Yes.

* Were you satisfied with the product? No, The outfits were fraying and were sewn uneven, the eyes were chipped and broken (Which they said were usable but I ended up getting cut putting them in my doll's head), and the doll had sharp S hooks which gouged a line into the calf along with black staining in the joints and headcap that I can't remove, they didn't inform me that her white skin was 'creamy' because the company changed it. Her joints are weak so she cannot stand at all..

* If you weren't satisfied, how did the company solve your problem? Yes some of them have been resolved, clothing was replaced even though I had to pay for it to be resized. Refunded $3 for the eyes as well as a replacement pair, and a $50 refund. Everything has been resolved.

* Would you order from this company again? Considering it.

* Would you buy this company's products second-hand?​ No.

 

first time doing feedback.. but here goes ^^'

* What did you order? I've ordered both my current dolls from them (dollfamily-h Zhi yan & AOD Shang-nai) both with clothes and shoes
* When did you order? 07/22/2012 & 04/13/2013
* How was the communication? I can never say enough good things about alice's communication, always very courteous, quik to respond, and answers questions directly.
* How easy was it to pay? Very easy, credit card.
* How long did it take to ship? well.. on blythe it took 29 days, which was less than estimated! with Yumi, I ordered her on 4/13 and recieved her on 6/1 i believe.
* Was the quality appropriate for the price, in your opinion? oh yes, not just the dolls, but all the clothes i've ordered from them aswell! we had a small problem when i ordered yumi with a school uniform and the fabric they had run out of, but they promptly contacted me and even did a custom in switching the fabric for another.. and i love it even better now ^^;
* Did the item look like the sales pictures? Ooh yes, even better in most cases... the pictures of most of the outfits just don't do them justice!
* Were you satisfied with the product? VERY!
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? oh heck yes.. i have my eyes on a couple of clothes and dolls from them!
* Would you buy this company's products second-hand Probably, depending on the seller ^^'''

 

* What did you order? Clothes, glass eyes.
* When did you order? July 2013
* How was the communication? Good!
* How easy was it to pay? Paypal
* How long did it take to ship? Two months
* Was the quality appropriate for the price, in your opinion? Yes. Was pleasantly surprised by the quality of the eyes. Items were shipped in an envelope, but the eyes were very securely packed. Clothes were very nice.
* Did the item look like the sales pictures? Yes
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? N/A
* Would you order from this company again? Definitely
* Would you buy this company's products second-hand? Maybe

 

* What did you order?
Socks, face mask, eyelashes, wig cap, shoes, and eyes.

* When did you order?
Early September.

* How was the communication?
Fabulous as always. There was a delay getting a reply to the email I sent them, but they send a notice right away saying that they were not in the office and would respond when they get back.

* How easy was it to pay?
Very, through Paypal.

* How long did it take to ship?
Was shipped in 7 days.

* Was the quality appropriate for the price, in your opinion?
Most definitely!

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Very much so!

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Of course!

* Would you buy this company's products second-hand?
I don't see why not.

 

* What did you order? SD clothes, Practice head
* When did you order? Early Oct
* How was the communication? Excellent, quick.
* How easy was it to pay? Easy, through Paypal.
* How long did it take to ship? cca 3 weeks
* Was the quality appropriate for the price, in your opinion? Yes, absolutely!
* Did the item look like the sales pictures? Yes, or even better
* Were you satisfied with the product? Yes
* If you weren't satisfied, how did the company solve your problem? -
* Would you order from this company again? I'm planning to.
* Would you buy this company's products second-hand? I would prefer to order from the company directly

 

* What did you order?
Clothes and accessories (order #1) and Ringdoll Crystal (order #2)

* When did you order?
Around the start of November 2013 (#1) and November 21 2013 (#2)

* How was the communication?
Good! I sent Alice an email asking if she had a status update on order #2 and she replied within a couple of hours, telling me that the order had been shipped earlier that day and tracking information would be emailed to me within a day or two.
Either than that, no communication between purchase and shipping but I'm sure if I emailed Alice she would give me updates.

* How easy was it to pay?
Very easy, through Paypal.

* How long did it take to ship?
Both took about a month from their order dates to ship out, give or take a couple of days.

* Was the quality appropriate for the price, in your opinion?
Yes! The clothes are super sweet and fit really well.

* Did the item look like the sales pictures?
Yes!

* Were you satisfied with the product?
Very much so.

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Certainly!

* Would you buy this company's products second-hand
Definitely. I think my only "issue", if you even want to call it that, with them is how long it takes for orders to ship out (though since everything is made to order it's totally understandable, I'm just an impatient person sometimes lol), so if I can get their products faster through second-hand, it's a bonus.

 

* What did you order?
Akagi Doll 72 cm body in WS

* When did you order?
December 10, 2014

* How was the communication?
Very good. My questions got a reply within a few hours.

* How easy was it to pay?
Very easy via Paypal.

* How long did it take to ship?
16 days - which I think is very fast for a doll body.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Absolutely.

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Sure.

* Would you buy this company's products second-hand
I cannot answer this cos I haven't bought any of their own products.

 

* What did you order?
Doll clothes and doll eyes

* When did you order?
Mid-November or so

* How was the communication?
Pretty good, I noticed a glitch and Alice got back to me the next day.

* How easy was it to pay?
Very easy via Paypal.

* How long did it take to ship?
A month or so.

* Was the quality appropriate for the price, in your opinion?
Yes.

* Did the item look like the sales pictures?
Yes.

* Were you satisfied with the product?
Yup!

* If you weren't satisfied, how did the company solve your problem?
n/a

* Would you order from this company again?
Most definitely.

* Would you buy this company's products second-hand
Yes, I would.

 

* What did you order?
Doll Family-H Anna in pink skin with free event pink skin female jointed hands
Doll-Love Linna in pink skin & Linna's default wig
Several clothing items
1/3 female black heeled boots
1/6 black converse style shoes
$1 purple glass event eyes
1/3 black fur wig

* When did you order?
December 1, 2013.

* How was the communication?
Pretty good. I received everything I ordered and was even sent the correct set of $1 eyes and the free event hands offered from DF-H.

* How easy was it to pay?
Very easy.

* How long did it take to ship?
I'm not really sure. I never received a shipping notice and the order is still noted as "processing". My items arrived at my parent's house today and were shipped through DHL. My large doll's birth card lists her birthday as January 8, 2014 so it had to be after this date.

* Was the quality appropriate for the price, in your opinion?
Even better! Everything from Alice's always comes in such wonderful condition and is packed very nicely.

* Did the item look like the sales pictures?
Pretty much. Some of the items I ordered were not pictured but they were all wonderful.

* Were you satisfied with the product?
I'm very satisfied.

* If you weren't satisfied, how did the company solve your problem?
-------

* Would you order from this company again?
Yes. I really enjoy clothes and accessories from this company and I really enjoy getting free shipping on my dolls when I spend $100 on accessories. (Sadly, not all companies qualify for the shipping deal)

* Would you buy this company's products second-hand?
I'd prefer to buy through the company itself but if someone was selling something I wanted at a meetup or someplace local, I would probably go for it.

 

* What did you order?
Two pair of 70cm boots, shirt and few minor accessories.
* When did you order?
22 january 2014
* How was the communication?
Very good, i asked them a question and got replied shortly after that.
* How easy was it to pay?
Very easy-paypal.
* How long did it take to ship?
All items were in stock so they shipped it just next day and i recive it 6 february.
* Was the quality appropriate for the price, in your opinion?
Yes.
* Did the item look like the sales pictures?
It looks even better than in pictures.
* Were you satisfied with the product?
Yes.
* If you weren't satisfied, how did the company solve your problem?
N/A
* Would you order from this company again?
Yes!
* Would you buy this company's products second-hand
Maybe.

 

* What did you order?
Three girl shirts, 1 skirt, 1 pair of pants, 1 custom-sized outfit, 1 pair of underwear, 1 pair of boots (all in 1/3 size), 1 fur wig, 1 pair of glasses, 1 MacBook for BJD, and tons of 16mm glass eyes (one of them is pre-order eyes).

* When did you order?
Friday, 20 December 2013

* How was the communication?
Excellent! Couldn't be more pleased with the communication. Alice replied all my emails at least within a day; once she even replied my email within 2 hours on a Saturday night! Alice answered all my questions promptly and with decent English as well.

* How easy was it to pay?
Very very easy: Paypal! AC has Paypal built into their site so we can proceed straight to payment after making the order ^^

* How long did it take to ship?
My order was shipped on 27 January 2014 and arrived in Brisbane on 31 January, so just a bit over a month.
The processing time was very reasonable considering I had 1 custom-sized outfit and 1 pair of pre-order glass eyes AND I ordered during the winter event. When I made the order I asked Alice when is the approximate shipping time, and she answered that my order will be shipped around the end of January. And it really did! I'm impressed

* Was the quality appropriate for the price, in your opinion?
Yep! The clothes in particular are of high quality, everything seems to be nicely sewn. Some of the eyes had chippings on the stem, but nothing serious and they're still wearable I guess. Also, some of the eyes seem to have irises that are a bit larger than the rest, but I think it's still in an acceptable margin. The glasses came with a nice little case and cleaning cloth like real glasses which I didn't expect at all ^^

* Did the item look like the sales pictures?
Yes! Some of the outfits look even better than the promo pictures, though I can't comment much yet because the doll intended to wear those outfits hasn't arrived yet.

* Were you satisfied with the product?
Yes ^^

* If you weren't satisfied, how did the company solve your problem?
N/A

* Would you order from this company again?
Yes, and I already did actually! Currently waiting for a pair of IS jointed hands from AC

* Would you buy this company's products second-hand?
I prefer to buy new since the prices in AC are already really good, but if something I want is not available from AC anymore, then I would buy it secondhand.

 

* What did you order?
A 70cm red dress shirt, 70cm pants, 70 cm vest, SD suspenders, SD glasses, and SD boots.
* When did you order?
November 9, 2013
* How was the communication?
Replies were very quick and it was very easy to communicate. I did a layaway and changed my mind on several things a couple of times. They changed it right away and also processed my payments quickly.
* How easy was it to pay?
It was very easy. I paid through paypal.
* How long did it take to ship?
About 10 days after the last payment.
* Was the quality appropriate for the price, in your opinion?
Yes! Especially since the shipping is free. xP
* Did the item look like the sales pictures?
Yep! Exactly like the sales picture.
* Were you satisfied with the product?
Very satisfied! I was surprised how good the quality was!
* If you weren't satisfied, how did the company solve your problem?
n/a
* Would you order from this company again?
Yes! In fact I'm currently waiting for them to ship out my items. ^^
* Would you buy this company's products second-hand?
Depends... I usually just buy from AC since I tend to aim for their free shipping.

 

* What did you order? dika doll shall head, doll family h Lyndon doll, 2 sd leather pants, sd vest, msd top, sd boots, msd white shirt, msd blue fur wig
* When did you order?[/B]different dates sorry can't remember all of them
* How was the communication? ok they answer questions fast just not much on the statues of the dolls progress
* How easy was it to pay? very easy
* How long did it take to ship? very fast all products got to me within a month of when I purchased them
* Was the quality appropriate for the price, in your opinion? yes everything was great and well packaged
* Did the item look like the sales pictures? yes everything looks the same as the company pics
* Were you satisfied with the product? yes mostly everything was great quality
* If you weren't satisfied, how did the company solve your problem? the only problem is I wish they listed specific sizes for the clothes the sd pants are a bit short for my boy
* Would you order from this company again? yes
* Would you buy this company's products second-hand
probably