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Angelesque feedback (ALL)

Apr 12, 2008

    1. * What did you order?
      DZ Limited Dale, human version, white colour, with face up
      * When did you order?
      2. February
      * Did you order directly from the company, or through a distributor or dealer?
      From Angelesque
      * How was the communication?
      Fantastic!
      * How easy was it to pay?
      Super easy, paid with paypal
      * How long did it take to ship?
      Arrived 5. September
      * Was the quality appropriate for the price, in your opinion?
      Yes!
      * Did the item look like the sales pictures?
      Yes - I am so happy with :-D
      * Were you satisfied with the product?
      Yes!
      * Would you order from this company again?
      Definately!
      * Would you buy this company's products second-hand?
      Sure!
       
    2. * What did you order?
      2x 7-8 wig cap, 3x 8-9 wig cap, and a FMD wig, all in stock


      * When did you order?
      4th September


      * Did you order directly from the company, or through a distributor or dealer?
      From Angelesque


      * How was the communication?
      Great, as always :)


      * How easy was it to pay?
      easy, paid with paypal


      * How long did it take to ship?
      Arrived 6 September


      * Was the quality appropriate for the price, in your opinion?
      Yes :)


      * Did the item look like the sales pictures?
      yes :)


      * Were you satisfied with the product?
      Yes :) the wig caps were a bit thinner than the one I have from migidoll. I honestly would buy future wig caps from migidoll due to this, but they will suffice. The wig was gorgeous and really well packed.


      * Would you order from this company again?
      Yes!!! I have also ordered a dc Elizabeth and a dc Isabel through ae, and the communication has been fantastic!


      * Would you buy this company's products second-hand?
      Depends on the price :) if I can, I would prefer to buy from ae, as then I am supporting her :)
       
    3. * What did you order?
      DollZone Ivan WS with option wing + Dollzone Leon head
      * When did you order?
      end of february 2014
      * How was the communication?
      Great, Carol was prompt to answer to all my question by email !
      * How easy was it to pay?
      easy, with Paypal
      * How long did it take to ship?
      3 days from the moment Carol received it I believe, although it was a pretty long wait due to Dollzone turnaround time in manufacturing the items (a little over 6 months)
      * Were there any missing or broken items in your order?
      None
      * If there were any problems with your order, how did the company handle them?
      N/A
      * Would you order from this company again?
      Absolutely, I'm already planning to !
       
    4. * What did you order? A Dollzone Hiro without faceup in white resin

      * When did you order? April 2014

      * Did you order directly from the company, or through a distributor or dealer? Through Angelesque direct (so a dealer)

      * How was the communication? Excellent, Carol responds quickly to emails and is quick to clear up any issues :)

      * How easy was it to pay? Very easy, I paid via paypal in one payment.

      * How long did it take to ship? There has been a delay with Dollzone orders so the delay is only on their part. I ordered in April and received her yesterday, so just over 7 months. As soon as she reached Carol though she was sent straight out and arrived next day :D

      * Was the quality appropriate for the price, in your opinion? yes definitely. I bought Hiro when it was announced they were to be discontinued so I even got a little bit off the normal selling price.

      * Did the item look like the sales pictures? Yes absolutely. In fact she is even better IRL.

      * Were you satisfied with the product? Yes, more than I thought I would be!

      * Would you order from this company again? Yes. I already have in fact. I have an DC Alberta on her way to me from Carol (should be here by Monday) and I'll be putting in a large three doll layaway later this month :D

      * Would you buy this company's products second-hand? Yes, I don't see why not.
       
    5. * What did you order? Doll Chateau Alberta WS no face up

      * When did you order? April/May 2014 - I'm not sure which month this ended up being as it was literally on the cusp.

      * Did you order directly from the company, or through a distributor or dealer? Through Angelesque direct (so a dealer)

      * How was the communication? Excellent, Carol responds quickly to emails and is quick to clear up any issues :)

      * How easy was it to pay? Very easy, I paid via paypal in one payment.

      * How long did it take to ship? There has been a delay with Doll Chateau orders, so I knew there would be along wait. I waited about 6-7 months but as soon as she arrived at AE she was sent out :)

      * Was the quality appropriate for the price, in your opinion? Absolutely, DC dolls are outstanding!

      * Did the item look like the sales pictures? Yes, she is exactly what I was expecting from the pictures :)

      * Were you satisfied with the product? Yes, more than I thought I would be!

      * Would you order from this company again? Yes, without a second thought!

      * Would you buy this company's products second-hand? Yes, I don't see why not.
       
    6. What did you order?
      I ordered my first doll, a DZ June (in-stock, blank)
      * When did you order?
      31/03/14
      * Did you order directly from the company, or through a distributor or dealer?
      From Angelesque; an in-stock doll
      * How was the communication?
      Good, before I purchased Carol answered really promptly at any time, afterwards it was only in working hours.
      * How easy was it to pay?
      Very easy, Paypal is fantastic as usual.
      * How long did it take to ship?
      I wanted a face-up so that was done first, so it was only shipped on the 14th (Carol went away imbetween too).
      * Did the item look like the sales pictures?
      No. I was busy with my training at the time, so did not really get a chance to play with the doll until I had a few days off in May. I remembered I had been meticulous in picking the body and joints (first doll purchase). I noticed that the doll was not same as the one I picked. I also had never received the 'birth certificate' and Carol said she had misplaced it and would send it soon. Turns out it was a completely different doll. If this hadn't have been my first ever doll purchase I would have noticed much earlier.
      * Were you satisfied with the product?
      No, it was not the doll I agonised over picking and deciding whether I wanted to join this hobby with. I have never been so let down by an order.
      * If you weren't satisfied, how did the company solve your problem?
      I realised on the Friday night (9th May) it was the wrong doll and Carol replied on the 12th (Monday) to inform me she would refund me in full. (I had opened a dispute as it was towards the end of my Paypal cover). I had to pack up the doll, take it to a local DHL pick-up point and send it (Carol paid for postage). I was sad to learn she didn't actually have a DZ June in-stock.
      * Would you order from this company again?
      I would probably avoid if I could. Carol seems nice enough but the low level of professionalism isn't something I expected when spending over £350 on a purchase. As I was new to the hobby I wasn't sure what to expect. I have since ordered 5 other dolls and have had fantastic experiences with both other dealers and direct from companies.
       
      • x 1
    7. * What did you order? - Dollzone Big Dipper, 2x Dollzone Heavy Rain (one was the Event doll), Dollzone MSD Dress

      * When did you order? 16th February 2015

      * Did you order directly from the company, or through a distributor or dealer? from Angelesque (dealer)

      * How was the communication? Excellent. She replied to my mails very fast and was always very kind.

      * How easy was it to pay? Easy - used paypal

      * How long did it take to ship? Dollzone needed 4 month for production. Once the preorder arrived in the UK, Carol send my dolls very fast. They were shipped with UPS and arrived July 1st.

      * Was the quality appropriate for the price, in your opinion? Although the dolls are very small for their prices, I think they are worth the money.

      * Did the item look like the sales pictures? Yes

      * Were you satisfied with the product? Yes!

      * Would you order from this company again? Yes

      * Would you buy this company's products second-hand? Yes
       
    8. * What did you order?

      Ringdoll Warren in Normal Skin with no makeup
      Ringdoll Warren head in Normal Skin with no makeup

      * When did you order?

      April 29 2015

      * Did you order directly from the company, or through a distributor or dealer?

      I ordered through Angelesque who placed the order with Ringdoll

      * How was the communication?

      The communication was fantastic! Super helpful and incredibly fast replies :)

      * How easy was it to pay?

      It was very easy to pay for my doll with PayPal

      * How long did it take to ship?

      My order shipped on September 7 2015. The delay was due to Ringdoll being backlogged with orders so I got my doll as fast as was possible.

      * Was the quality appropriate for the price, in your opinion?

      Absolutely! I love these dolls :D

      * Did the item look like the sales pictures?

      Absolutely, though mine had no makeup so I can't compare face-ups

      * Were you satisfied with the product?

      I am super satisfied!

      * If you weren't satisfied, how did the company solve your problem?

      There were no problems at all

      * Would you order from this company again?

      Absolutely! This was a super positive experience! :dance :thumbup :kitty2 :aheartbea

      * Would you buy this company's products second-hand?

      I would
       
    9. * What did you order?
      M-1093 coco-brown FMD wig

      * When did you order?
      27th sept 2015

      * Did you order directly from the company, or through a distributor or dealer?
      Direct from Angelesque.

      * How was the communication?
      I'd get emails for when my order was updated and if I wanted to find out more, I'd check her(Carol's) facebook.

      * How easy was it to pay?
      Very easy using Worldpay

      * How long did it take to ship?
      Order arrived fast once Carol had recieved the FMD order to her base of operations(Item recieved by me 2nd november).

      * Was the quality appropriate for the price, in your opinion?
      Yup

      * Did the item look like the sales pictures?

      Yup

      * Were you satisfied with the product?
      Yup!

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Yes, not only Carol a dealer but I can easily get updates and I don't have to pay customs!

      * Would you buy this company's products second-hand?
      I've not ever bought any of the angelesque range items...
       
    10. * What did you order? Hujoo Jake

      * When did you order? 09/12/2015

      * Did you order directly from the company, or through a distributor or dealer? Through Angelesque

      * How was the communication? We didn't talk, but a confirmation email was sent straight away, and a dispatch email too.

      * How easy was it to pay? Super easy, just through Paypal

      * How long did it take to ship? It was dispatched with within about a day, and it only took 2 days to arrive here, The product was in stock however. Shipping prices were good too~

      * Was the quality appropriate for the price, in your opinion? Of course! I would have liked a little more packing with the doll just in case, but he was fine. And for the money, you can't complain~

      * Did the item look like the sales pictures? Yup, if not better~

      * Were you satisfied with the product? Yeah its great~

      * Would you order from this company again? Of course, the cheaper shipping prices and quick dispatch (if in stock) Is great~

      * Would you buy this company's products second-hand? Sure!
       
    11. * What did you order?
      ForMyDoll Wig M-1096 Mild black, DZ Wig GW45-014a, Calvin Pants in White, Leggings from Nine9

      * When did you order?

      Friday 22nd January 2016 (all items I ordered were in-stock)

      * Did you order directly from the company, or through a distributor or dealer?

      From Angelesque

      * How was the communication?

      There wasn't any email communication, but I could easily check my order status on the website

      * How easy was it to pay?
      Very easy - Paypal!

      * How long did it take to ship?

      It shipped 3 days after ordering on 25th January and reached here on 29th January (via GLS) - super fast : ) !

      * Was the quality appropriate for the price, in your opinion?
      Yes!

      * Did the item look like the sales pictures?

      Absolutely, the DZ wig looks even better, love it :] !

      * Were you satisfied with the product?

      Absolutely!

      * Would you order from this company again?

      Definitely!
       
    12. * What did you order?
      I ordered a Souldoll Vito Lester

      * When did you order?
      I ordered in the end of november 15.

      * Did you order directly from the company, or through a distributor or dealer?
      Angelesque website

      * How was the communication?
      It was great. I ordered, got a confirmation, wrote to Carol on mail and facebook and she wrote me back very fast:)

      * How easy was it to pay?
      very easy! too easy!

      * How long did it take to ship?
      It took... 1½ month from I ordered till I got the doll! so fast! since it was not in stock!

      * Was the quality appropriate for the price, in your opinion?
      Yes! I looved it!

      * Did the item look like the sales pictures?
      Yes :) just better

      * Were you satisfied with the product?
      Very!

      * If you weren't satisfied, how did the company solve your problem?
      I was happy
      * Would you order from this company again?
      Yes! very much

      * Would you buy this company's products second-hand?
      I might
       
    13. * What did you order?
      Re - Sense Circus by Island (Not in stock)
      * When did you order?
      October the 29th, 2015
      * Did you order directly from the company, or through a distributor or dealer?
      Through Angelesque
      * How was the communication?
      Pretty good, I got email updates and my questions were answered.
      * How easy was it to pay?
      Very easy, just through PayPal.
      * How long did it take to ship?
      1 month. I said I would like it before Christmas. Carol was amazing and got the company to speed up the process for me to get it in time.
      * Was the quality appropriate for the price, in your opinion?
      Amazing quality and one of the cheapest prices in comparison to everywhere else I found it on offer.
      * Did the item look like the sales pictures?
      Exactly the same, if not better.
      * Were you satisfied with the product?
      Very, I love my Re doll.
      * If you weren't satisfied, how did the company solve your problem?
      N/a.
      * Would you order from this company again?
      I have and will continue to. I often find things of other sites but always buy it through Angelesque.
      * Would you buy this company's products second-hand?
      Probably yes. Depending on what it is.

      NOTE: Carol is a lovely seller and does so well keeping her customers informed and answering all their questions as well as she can.
       
      • x 1
    14. * What did you order?
      Dollzone Doreen Full Set with Faceup in white skin

      * When did you order?
      December the 31st, 2015

      * Did you order directly from the company, or through a distributor or dealer?
      Through Angelesque

      * How was the communication?
      Very well - questions were answered promptly and Carol was very helpful.

      * How easy was it to pay?
      Very easy - paypal.

      * How long did it take to ship?
      She reached here on 13th June 2016 - so 5-6 months.

      * Was the quality appropriate for the price, in your opinion?
      She is beautiful and the price is definitely justified.

      * Did the item look like the sales pictures?
      Mostly yes, but there are some issues:
      1. Her wig does not look as good as in the Promo Pictures - the color is slightly different
      2. Her Fullset Outfit's skirt does NOT fit when put on the "normal way". You either have to take off her head and put the skirt from the top or you have to modify it yourself so you can put it on from the bottom. In the default state her hips are too wird for the skirt to move over them when put on from below.
      3. I asked for a slightly modified faceup (I did not want the beauty marks) and Carol forward my wish to Dollzone, but Dollzone ignored it and put the beauty marks there anyway :?
      4. Her mouth has a greenish color on the inside - only noticable if you look into her mouth though.
      * Were you satisfied with the product?
      Apart from the aforementioned issues yes, very much so, the body is divine and her faceup is lovely. There is another issue: two items that should have been in the order are not included - I have contacted Angelesque about this.

      * If you weren't satisfied, how did the company solve your problem?
      I contacted Angelesque and she said the missing Dollzone dress should be in the next Dollzone shipment and she'll send it, as soon as it reaches :)

      * Would you order from this company again?
      I bought Doreen from Angelesque and Carel has been swift to reply to questions and also afore mentioned issues. Hence I'd definitely buy from them again.

      * Would you buy this company's products second-hand?
      Depends - I have not purchased any Angelesque-specific products so far and I am not sure I'd explicitly seek them out.
       
      #94 Milenn, Jun 13, 2016
      Last edited: Jun 15, 2016
    15. * What did you order?
      Doll Chateau youth body and event doll Katherine, both blank

      * When did you order?

      January 23rd 2016

      * Did you order directly from the company, or through a distributor or dealer?

      Through Angelesque

      * How was the communication?

      Mostly very well. There was some server issues at one point which made it harder to contact her but they were quickly solved. Apart from that communication was mostly quick, very friendly and informative. When dolls were shipped, I was sent an email and a tracking number.

      * How easy was it to pay?

      Very easy with Paypal

      * How long did it take to ship?
      Dolls were shipped in June 29th

      * Was the quality appropriate for the price, in your opinion?

      Yes

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      Yes, mostly. Company did not send certificates with the dolls which Carol informed me when she sent the shipping information email and promised they will come later.

      * If you weren't satisfied, how did the company solve your problem?
      Certificates are already on their way to Carol and hopefully they will arrive soon.

      * Would you order from this company again?

      Surely. Angelesque is a reliable company, I don't see any reason why not to.
       
    16. * What did you order? Doll Leave Ida, Wigcap, and wig (all in stock)
      * When did you order? 22.1.2017 in UK
      * Did you order directly from the company, or through a distributor or dealer? its a dealer
      * How was the communication? good
      * How easy was it to pay? very easy, with paypal
      * How long did it take to ship? arrived at 26.1.2017 in germany.
      * Was the quality appropriate for the price, in your opinion? yes
      * Did the item look like the sales pictures? yes
      * Were you satisfied with the product? very satisfied :D
      * If you weren't satisfied, how did the company solve your problem? -
      * Would you order from this company again? yes sure :D
      * Would you buy this company's products second-hand? yes :D
       
    17. * What did you order?
      Lots of stuff Luts Yul, Souldoll Aehael, Souldoll Calia, Hujoos. Resinsoul Mei and Spring

      * When did you order?

      several dates. I don't bought all in one order ^^

      * Did you order directly from the company, or through a distributor or dealer?

      Through Angelesque

      * How was the communication?

      Very friendly communication. I would recommend to ask her via Facebook, if you got questions. Her response on mails is a bit delayed

      * How easy was it to pay?

      Very easy with Paypal

      * How long did it take to ship?
      Depending on the company. I got a PN, when the dolls are there with pictures. she useally send them the next day after contacting me. Packages are always packed well

      * Was the quality appropriate for the price, in your opinion?

      Yes

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      Yes

      * If you weren't satisfied, how did the company solve your problem?
      No problem so far

      * Would you order from this company again?

      Surely. Carol is really nice to deal with
       
    18. * What did you order?
      Doll Chateau Kid Boots - in stock

      * When did you order?
      17/01/2017

      * Did you order directly from the company, or through a distributor or dealer?
      Direct from Angelesque

      * How was the communication?
      Immediate

      * How easy was it to pay?
      Easy

      * How long did it take to ship?
      Order arrived 19/01/2017 - exceptionally quick

      * Was the quality appropriate for the price, in your opinion?
      Yes

      * Did the item look like the sales pictures?

      Yes

      * Were you satisfied with the product?
      Yes

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Have bought from Angelesque 3 times. All great experiences. Carol is lovely.

      * Would you buy this company's products second-hand?
      Yup
       
    19. * What did you order?
      Impldoll hands and a set of silicone kips

      * When did you order?
      15 November 2016

      * How was the communication?
      Okay at first when she needed to clarify I didn't want the White hands she had in stock. When I had a query it took her a week and a resend of my email to get a response. When I had a problem and requested a refund, communication stopped.

      * How easy was it to pay?
      PayPal makes it easy.

      * How long did it take to ship?
      About a month and a half.

      * Was the quality appropriate for the price, in your opinion?
      Impldoll is a great company and the hands were beautiful. The kips work well in neck joints but didn't solve my big doll's shoulder issues.

      * Did the item look like the sales pictures?

      No. Despite emailing Carol to check that she had ordered the V1 hands the same as she had pictured, I received the new Star hands which are considerably bigger and weren't suitable for any of my dolls. The listing also describes the hands as not coming with the ball joints which is misleading as Impldoll hands are one piece.

      * Were you satisfied with the product?
      The product in this case is the service provided by Angelesque. So, no. I waited a week for a reply then had to resend the email to get a response confirming I would receive the correct hands. Which I didn't.

      * If you weren't satisfied, how did the company solve your problem?
      She didn't. Carol offered to re-order the hands but as she'd already claimed she'd done everything she could to get the right hands the first time around, I didn't want to wait another month and a half to get the wrong hands again. I asked if I could send the hands back for a refund on 12th January. I resent this email on 25th of January. On the first of February I put the hands on eBay. On the 15th they sold for £13, £4 of which I had to spend on postage. I never received a reply from Carol. I should have sent them back and opened a PayPal dispute but I thought just cutting my losses and selling them would be easier. I'd had enough by this point.

      * Would you order from this company again?
      At the start of this saga I thought I'd limit myself to in stock products only because it's quick and convenient to order within the UK. But honestly I don't want to give her any more of my money. It's so much easier to go direct to the bjd company, responses are much faster and you don't have to go on Facebook to publicly ask them to please reply to your email. Maybe I've just been unlucky as most of the reviews here seem favourable but I've ordered through Angelesque quite a few times and found my emails usually got ignored unless I was sending money. I even bought an in stock wig I didn't really need just so I could tack my question that had gone unanswered onto the order notes. I don't really understand why, when she can't deal with the volume of emails she currently receives, she would start another dealership with a new company.

      * Would you buy this company's products second-hand?
      Not really applicable.
       
      • x 1
    20. * What did you order?
      Hujoo Minipin (grey skin, no face up), 12mm resinsoul eyes.
      * When did you order?
      25th February 2017
      * How was the communication?
      Very good - they emailed me saying the eyes were out of stock in the size I wanted but tried some other sizes to see what would fit for me before sending.
      * How easy was it to pay?
      Very easy (through PayPal)
      * How long did it take to ship?
      Was shipped following Tuesday (after 2 days - granted I ordered late Saturday, that is very fast). Arrived Wednesday.
      * Was the quality appropriate for the price, in your opinion?
      Yes. Absolutely amazing!
      * Did the item look like the sales pictures?
      Yes.
      * Were you satisfied with the product?
      Thrilled with her.
      * Would you order from this company again?
      I have since ordered. Second time had a long wait as the item (new elastic) was out of stock - I received a email saying it would be with me in just over a month, however is did take 2 months in the end, I was kept in the loop though so it was overall a decent experience. I would gladly order again.
       
      #100 TheSecretRoman, May 26, 2017
      Last edited: Feb 23, 2018