I ordered a face-up from Angelesque. I sent the head as required, with photos of the look I wanted the doll to have, the site also said if i wanted to I could choose and purchase lashes from them which would then be applied for me. I sent it expecting it to be returned in a couple of weeks, as this was how long I was told it would take. After 3 weeks I emailed asking when it would be ready. Only to be informed it had not been sent yet as she, Carol, had been on holiday and she would send it in a few days time. After waiting another two weeks I emailed asking if there was any news yet. I was told it wasn`t ready yet, but she would let me know when it was. After another long wait I asked why the long delay and was told it was due to it being an unfortunate time of year when everyone was taking holidays, now the face-up artist was on holiday. If i had been told that at the time, I would have waited before sending it. Three weeks later the artist sent me a photo of what she had done, it looked nothing like the picture I had sent. So she did it again for me. It still wasn`t what I had asked for, but it was ok and as I was tired of waiting for two months I accepted it. When it arrived there were no eyelashes on and I never received any.