* What did you order? Iseul Cat Avatar during their event. * When did you order? Sept. 16, 2010 * How was the communication? Pretty good. I received a welcome and an order confirmation, and they answered their Q&A promptly, except during the holidays. They did not provide a shipping notice or tracking number, but the order status updated regularly on their website. It would have been good if they put a notice on their site about the days they would be closed for the holidays, but that information was easily available elsewhere. Overall I am satisfied with their communication. * How easy was it to pay? Very easy with Paypal. * How long did it take to ship? The status updated to "shipping completed" on Oct. 7, and the package arrived 4 working days later. *Was the quality appropriate to the price? Yes. The resin is good, sculpt quality nice, almost no seams. There are very minor issues. A magnet was loose in the headcap, and the free event eyes are the wrong size for the head (very nice glass eyes, though!). * Did the item look like the sales pictures? Yes. The cat faceup looked better! * Were you satisfied with the product? Yes, I'm happy with it. * If you weren't satisfied, how did the company solve your problem? N/A * Would you order from this company again? Yes. * Would you buy this company's products second-hand? Yes.