Disclaimer: This is not directed at any person in particular. There are so many custom's horror stories that I am surprised this wasn't debated already, perhaps it was and I missed it- I browsed the DD forum and didn't see anything. Alright, I've seen this a lot in the forums. The company is asked or instructed to mark the value of a package down so it goes through customs- They do it, and something goes wrong, and the person blames the company, or they don't do it, the person gets charged taxes, and they still blame the company! To me, this makes no sense. First, marking the package down is illegal! The company could be fined, blacklisted, or worse- Yet sometimes, they are still instructed to do so, as if a single purchase is worth the many hundreds or thousands of dollars in fines, or being forbidden from shipping to certain countries. Worse yet, many companies listen, or do this of their own volition. Inevitably, something goes wrong. Not all the time per se, but probably 1/3 of the time something goes wrong, and with customs when it's bad, it's BAD. Most of the time people are still ANGRY at the company. They marked it incorrectly, didn't reduce the price enough, OR, the creme de la creme; "What if my poor dollie had been damaged? I'd only have been able to claim $20 of it!" If the company marks it down of their own volition... I can understand that claim. But when you instruct them to mark it down, who are you to complain? Other times, due to the obvious risk marking packages down puts the company at, they refuse to do so. The person gets charged taxes and they are angry, Most of the time they pursue the company to pay the charges. I think this could actually spark debate. So, to avoid filling your heads with my prattle, here are some questions to get things rolling: In these situations, is it right for ANYONE, in any case, to be angry with the company? Is it really proper to expect the company to put themselves out for you by marking the package down? Why, in instances of the package being marked down by request, do people blame the resulting customs chaos on the company? There are so many more possible routes for discussion. I doubt I could name them all, so.. get going~!