Final update: I got the replacement torso on 5/10, and it's a very good (though not perfect) match. They didn't tell me they'd shipped it, but I can't complain too much since it got here. I'm glad they finally resolved my issue, but considering how much effort it took to get it done I'm still a bit hesitant to deal with them again. Update 4/30: They've replied to my Q&A post, in public this time (and also to my Paypal claim with the same message): So it looks like I'm getting a new torso! ...I hope. Well, I'll believe it when I get a tracking number, I guess. Update 4/27: Bambicrony replied to my Q&A post: They also locked the post so that other users can't see it. I replied to them in an unlocked message explaining that this isn't acceptable to me. I'm incredibly angry and disappointed. I feel like Bambicrony is dealing with customer problems by denying the problems exist and lying to customers. This is my third doll -- I KNOW this isn't a normal thing for a doll bought all at once. This is a bigger resin difference than I got when I bought my DOT some option hands two months after I got her. ...basically at this point I'm going to have to advise people to avoid buying from Bambicrony. When things go well they're fine, but if anything goes wrong with your order Bambicrony is not interested in resolving it. Original post: I've had a really terrible experience ordering from Bambicrony, and I sort of feel like I should let people know so they know what they're getting into if they order from them. CAVEAT: I know lots of people have had great experiences with BC. I'm just most emphatically not one of them. On March 17 I ordered a sleeping Kumi with a general faceup (more accurately, BC received my payment on March 17). I examined BC's Q&A board to see if they took custom faceup requests for their general faceups, found that they did, and followed their instructions for making one (it was a very simple one -- I wanted more natural-colored lips as opposed to the default pink ones). When I ordered, the item page said it would ship within 20 business days. So 20 business days (~four weeks) came and went, and my status hadn't changed from 'Payment Received'. I posted on the Q&A board asking when my order would ship. Bambicrony replied that my order would ship tomorrow. The next day my order didn't ship. My order status didn't even change. I gave them the benefit of the doubt and waited to see if it would ship on the next day, a Friday. When it didn't, I replied to their post noting that my doll's status had not changed. Bambicrony didn't reply, so a day or two later I made a new topic on their Q&A board noting that the doll hadn't shipped when they said it would, and asking when it would ship. They replied and again told me that my order would ship the next day. Well, surprise surprise, my order didn't ship the next day. It did, however, ship the day AFTER that, and so I was happy. But for some reason my shipping notice didn't include a tracking number, and neither did my order page. The doll shipped on Friday. On Monday I posted asking for my tracking number, and got this reply: Well, that seemed a little weird to me, but I just let it go and waited a day. Predictably, I was not emailed a tracking number. I checked my spam folder and everything. I waited one more day just in case and then went to yell at someone on the Q&A board. While I was on the site (and before I posted) I checked my order status... which had now changed to "ship complete", and now featured an EMS tracking number in the comments field. When I went to track my package it showed that the package had been shipped that day, Tuesday May 24. Four days after I was told it had shipped. Worse, when I asked for my tracking number, rather than saying "Your doll hasn't shipped yet," or "the postal service hasn't picked up your shipment yet," I was told that they couldn't give me a tracking number because they weren't in their office. Basically, Bambicrony lied to me not once but three times about when my doll would be shipped. I accept that there can be delays, but I also expect companies to be honest about those delays. I cannot think of any circumstance wherein you would think that a doll would be ready to ship the following day and then suddenly have it be delayed two weeks. I finally received my doll today. When I opened her box I discovered that not only had Bambicrony ignored my faceup request, but that her torso was a different color than the rest of her body (naked doll torso warning). It appears that she has a snow skin torso. I've notified BC and given them that photo, so we'll see what they opt to do about it. tl;dr version: Bambicrony's customer service has been appalling and they've lied to me repeatedly about my order status, and on top of it when I got my doll there was stuff wrong with it. I won't be buying from them again -- it's not worth the frustration.