1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Severe ongoing issues and concerns with Dollshe Dollshe Ban

BJDivas

Mar 24, 2017

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    1. Please copy and paste this template, then give your responses. :)

      * What did you order?
      2 Dollshe Arsene, 18m mystic pose and a pose plus body, Fresh skin , plus 2 pairs of flip flop feet, and a pair of extra hands type one and two
      * When did you order?
      March 20, 2017
      * How was the communication?
      Excellent+!!!!
      * How easy was it to pay?
      Very easy plus BJDivas we're willing to work with me on an extended layaway because of my large order.
      * How long did it take to ship?
      My order was just placed or I'm going to have to wait a while. Plus I understand that Dollshe has been taking a long time to ship their dolls.
      * Were there any missing or broken items in your order?
      BJDivas went beyond my expectations in making sure my order was correct. They even offered a suggestion to me that would've saved me money. When I had questions about my dolls and my order, they contacted Dollshe for me to be sure we had the correct pricing and items.
      * If there were any problems with your order, how did the company handle them?
      So far, nothing at all. We'll have to wait and see if Dollshe processes my order correctly.
      * Would you order from this company again?
      Absolutely
       
      #1 Pony, Mar 24, 2017
    2. * What did you order?
      Dollshe Aramis, Rhythmos body, Honey Peach fresh skin :aheartbea
      * When did you order?
      March 31, 2017
      * How was the communication?
      Perfect! Easy to communicate with :D
      * How easy was it to pay?
      My first experience with layaway, Easy and smooth.
      * How long did it take to ship?
      less than 2 months from my order date.
      Shipping was on May 23, 2017 and I got him on the 26th.. (to New Zealand)
      * Were there any missing or broken items in your order?
      nothing, even the box is flawless no damage at all.. everything is perfect!
      * If there were any problems with your order, how did the company handle them?
      n/a (but I know DJDivas will handle it well if there were any)
      * Would you order from this company again?
      Definitely!! half price for the shipping is a good deal! :dance
       
      #2 amayjune, May 28, 2017
    3. * What did you order?
      A 28M Fashion Grant Phillippe fullset in Pure Oriental and a 26F Fashion Ausley Love fullset in Pure Oriental.

      * When did you order?
      April 25th, 2017

      * How was the communication?
      Very good! Alway very friendly, and responses were quick even though we're two timezones apart.

      * How easy was it to pay?
      It was super easy! Once I confirmed my order, they sent me a Paypal invoice right away. They contacted me a few days later to tell me it would be the same price for Dollshe to ship the dolls right to me rather than stopping in California, which I was very happy about because it meant I got them a few days earlier than I would have.

      * How long did it take to ship?
      Dollshe shipped both dolls just under two months after I ordered them! Since they came right to me, they got here in about a week.

      * Were there any missing or broken items in your order?
      Nothing broken, though I thought there would be a sleeping head with my Ausley but it turns out that only comes with the Classic size dolls, not the Fashion size.

      * If there were any problems with your order, how did the company handle them?
      When I didn't get the sleeping head as I'd expected, I emailed BJDivas and they were quick to respond and contacted Dollshe on my behalf. No sleeping head is available for the Fashion size, which is a bummer, but BJDivas was very good about communication to find that out from Dollshe.

      * Would you order from this company again?
      Oh, absolutely. I like having someone in the USA to deal with ordering and shipping, and BJDivas was great through the whole process. I know where I'm coming if I ever get another Dollshe :thumbup
       
      #3 HeyJude, Jul 4, 2017
    4. * What did you order?
      Dollshe Husky on Pure body in HS Caramel Brown
      * When did you order?
      April 26, 2017
      * How was the communication?
      Great, they were very helpful and friendly. Every question and request was answered in detail, and they were extremely fast to respond. Pleasure to deal with!
      * How easy was it to pay?
      Paid straight away with Paypal, no issues at all.
      * How long did it take to ship?
      About 3 month, which is pretty great for Dollshe!
      * Were there any missing or broken items in your order?
      None.
      * If there were any problems with your order, how did the company handle them?
      No problems arised.
      * Would you order from this company again?
      Absolutely~
       
      #4 Tarn, Aug 20, 2017
    5. * What did you order?
      Dollshe OE Bernard head in modern grey
      * When did you order?
      March 25 ,2017
      * How was the communication?
      Wonderful always quick to respond
      * How easy was it to pay?
      very easy used layaway and paypal
      * How long did it take to ship?
      a couple months but that's expected of Dollshe
      * Were there any missing or broken items in your order?
      nope
      * If there were any problems with your order, how did the company handle them?
      No problems at all
      * Would you order from this company again?
      Absolutely
       
      #5 MissMorningGlory, Sep 14, 2017
    6. * What did you order?
      Rey Lewis on L4 body in pale with additional L1 lower torso piece and neck piece

      * When did you order?
      July 10, 2016

      * How was the communication?
      Very friendly! I was buying one of my first dolls at the time and they were very kind and helped explain a lot of beginner topics to help me make my decision.
      They also helped me order the additional pieces from dollshe

      * How easy was it to pay?
      Very straight forward. They sent me an invoice every month.

      * How long did it take to ship?
      Dollshe surprisingly finished after only 3 months but accidentally shipped to BJDivas instead of directly to me. But BJDivas shipped the same day that Rey Lewis arrived and he came home on my birthday! Super lucky timing.

      * Were there any missing or broken items in your order?
      everything seems to be here! There are no damages at all

      * If there were any problems with your order, how did the company handle them?
      N/A

      * Would you order from this company again?
      Definitely! It was a super pleasant experience
       
      #6 BoneLace, Oct 11, 2017
    7. * What did you order?
      Dollshe Robin Classic size 8B
      * When did you order?
      I asked about getting one I think back in August 2017
      * How was the communication?
      Perfect! Easy to communicate mainly talked on Facebook.
      * How easy was it to pay?
      First time I purchased anything from them. Put half down in early October and rest once he was in her hands..
      * How long did it take to ship?
      He arrived quickly in shop as this time Dollshe wasn't just saying it would be shipped. The USPS was only ones who messed up and he was around 200 miles away, but it was looked into personally and he arrived the next day.
      * Were there any missing or broken items in your order?
      Perfect. The box as well as all contents was perfect. I didn't even know I was going to get all the extra hands and feet.
      * If there were any problems with your order, how did the company handle them?
      Other then USPS messing up the time he was taking to arrive here, which BJDivas handled and gave me as much info as they could. They were perfect in all of the order.
      * Would you order from this company again?
      Most certainly. They are wonderful and very sweet to deal with. I wish I could hug them in person for getting me my little boy.
       
      #7 animemom, Nov 8, 2017
      • x 1
    8. * What did you order?
      DollShe 18M Rosen on Old Hound Body in Pure pale
      * When did you order?
      March 24, 2017
      * How was the communication?
      Excellent! We communicated via Facebook and they were super helpful! Also quick to reply :)
      * How easy was it to pay?
      Very easy. I used layaway via PayPal. They invoiced me every month ^^
      * How long did it take to ship?
      A few months, but that's because DollShe's slow with shipping. BJDivas would let me know when there was delay!
      * Were there any missing or broken items in your order?
      Nope. Everything arrived in perfect condition! ^-^
      * If there were any problems with your order, how did the company handle them?
      -
      * Would you order from this company again?
      Yes! I had a really great experience with them!! :D
       
      #8 flivine, Nov 14, 2017
    9. * What did you order?
      2 Dollshe Bernard on pure body, Saint Head, IM Hound Head
      * When did you order?
      March 2017
      * How was the communication?
      Great! They always responded to my questions very quickly (24 hours or less)
      * How easy was it to pay?
      Very easy! They setup a layaway for me and sent me paypal invoices when it was time to pay.
      * How long did it take to ship?
      I ordered sometime in March and am now receiving my dolls Dec. 3. This is no fault of BJDivas though; rather a result of Dollshe being slow. Also, I was out of town the week my order arrived to BJDivas and they held my order and kindly shipped them when I returned home.
      * Were there any missing or broken items in your order?
      Nope! All the boxes were labeled and everything was correct.
      * If there were any problems with your order, how did the company handle them?
      They kept me informed during the long wait; they were a pleasure to work with and very professional. I felt uncertain when I first ordered because they had literally just started accepting Dollshe orders, but they've been great to work with. I feel really happy that I chose to order with them. The US shipping was also really nice!
      * Would you order from this company again?
      Absolutely!!! They are fantastic!
       
      #9 Cinnamoron, Dec 3, 2017
    10. * What did you order?
      Dollshe Hound, 18 M classic line , Pure body
      * When did you order?
      March or early April, when the sale began
      * How was the communication?
      Excellent! Always answered my questions timely and worked out a layaway plan for me!
      * How easy was it to pay?
      Awesome, easy and through paypal.
      * How long did it take to ship?
      I ordered March or April when the sale began and it didn't ship till December. I got him Dec 26 of 17! <3
      * Were there any missing or broken items in your order?
      Nothing was missing or broken <3 also the box was wrapped in ribbon, I thought it was so nice! It really made him look like a Christmas gift - which in IMO he was since he shipped unexpectedly and got to me Dec 26th!
      * If there were any problems with your order, how did the company handle them?
      Not at all. They answered all my inquires , even about an update on my order!
      * Would you order from this company again?
      Absolutely :dance

      #2amayjune, May 28, 2017
       
      #10 +Mana+, Jan 11, 2018
    11. * What did you order?
      Dollshe Amanda
      * When did you order?
      August, 2017
      * How was the communication?
      Amazing, so friendly and quick to respond. Kept in touch with updates and answered all my questions.
      * How easy was it to pay?
      Super easy, allowed me to make layaway payments thought Paypal invoices.
      * How long did it take to ship?
      The wait was long, which is to be expected with Dollshe, but the shipping itself was not only fast but affordable thanks to BJDivas.
      * Were there any missing or broken items in your order?
      No, packaged extremely well, arrived safely.
      * If there were any problems with your order, how did the company handle them?
      None.
      * Would you order from this company again?
      I've already made a second order ^^ I can't recommend these guys enough.
       
      #11 Yuna-Ki, Jan 25, 2018
    12. * What did you order?
      Dollshe Grant Philippe 28 M Fashion line, L2 body Honey Peach Fresh .

      * When did you order?
      March or early April, when the sale began.

      * How was the communication?
      Perfect, BjDivas answered every question I had, and we worked a great layaway plan. She was also able to change the head sculpt and body type in my order.

      * How easy was it to pay?
      Super simple, I received an invoice every month.

      * How long did it take to ship?
      I ordered May 1st, 2017 and received Grant on February 12, 2018.

      * Were there any missing or broken items in your order?
      Everything was absolutely perfect!

      * If there were any problems with your order, how did the company handle them?
      Zero problems!

      * Would you order from this company again?
      I absolutely would, in fact i have 2 more orders with BjDivas now.
       
      #12 bananapudding, Feb 13, 2018
    13. * What did you order?
      Blank Dollshe Full Size Amanda Head in Fresh skin
      * When did you order?
      3/29/2018
      * How was the communication?
      Excellent+!!!!
      * How easy was it to pay?
      Very easy.
      * How long did it take to ship?
      They shipped next day and I received it 3 days later
      * Were there any missing or broken items in your order?
      No
      * If there were any problems with your order, how did the company handle them?
      N/A
      * Would you order from this company again?
      Absolutely in fact have several times.
       
      #13 animemom, Apr 5, 2018
    14. * What did you order?
      Dollshe Aramis old 18m classic

      * When did you order?
      March 2017 (approximately, I kind of lost track of time at some point)

      * How was the communication?
      Perfection! Always got back to me within hours, sometimes minutes.

      * How easy was it to pay?
      Very easy! I did layaway and broke down my already cheap order into nice bite size monthly chunks.

      * How long did it take to ship?
      No time at all from BJDivas. It took a long time from Dollshe but that was nothing they had control over.

      * Were there any missing or broken items in your order?
      Nope, I believe it was checked over by BJDivas before sending my way and everything was perfect.

      * If there were any problems with your order, how did the company handle them?
      No problems. And they took care of communicating with Dollshe for me as far as any enquiries about the order.

      * Would you order from this company again?
      100 % yes! I can't wait until the right intersection of doll I want and finances will allow me to order another doll from them!
       
      #14 Chihaya, Apr 24, 2018
    15. * What did you order?
      I ordered a 26 f full package in sapphire blue through email.

      * When did you order?
      My order was completed on September 8th 2017

      * How was the communication?
      Very good at some points I got a bit impatient and asked them about my order and they replyed right away.

      * How easy was it to pay?
      Payed with a pay pal; very easy.

      * How long did it take to ship?
      It took 7 months. I got her April 17. Since I payed in full they had Dollshe send her directly to me.

      * Were there any missing or broken items in your order?
      No.

      * If there were any problems with your order, how did the company handle them?
      There wasn't any problem.

      * Would you order from this company again?
      Yes!!!
       
      #15 shadow_takatori, May 25, 2018
    16. * What did you order?
      Dollshe 18M Fashion Arsene fullset in Oriental, 18M Fashion Adonis Head in Oriental, and a 24M Fashion Human Khan head in Pale Tan.

      * When did you order?
      October 10th, 2017 / December 23rd, 2017 / December 29th, 2017

      * How was the communication?
      Super friendly, and they answered my million and a half questions, even contacting Dollshe to be sure on some answers. Always fast responses!

      * How easy was it to pay?
      Super easy! They were prompt with sending me invoices with detailed descriptions so it's easier for me to keep track of the different orders.

      * How long did it take to ship?
      They shipped everything very soon after they received it. Everything was safely packed and arrived quickly!

      * Were there any missing or broken items in your order?
      The Khan head didn't come with its CoA, but BJDivas caught it and let me know right away, and has contacted Dollshe on my behalf.

      * If there were any problems with your order, how did the company handle them
      Other than the hiccup with the CoA, everything went beautifully! I'm confident that they'll get me my CoA, so I'm not at all worried.

      * Would you order from this company again?
      Absolutely! I'm so glad to have a US dealer for Dollshe, and they certainly don't disappoint!
       
      #16 HeyJude, Jun 7, 2018
    17. * What did you order?
      2 DollShe Robin in Pure Fresh

      * When did you order?
      May 26, 2017

      * How was the communication?
      Amazing communication! They answer very fast and are very friendly :)

      * How easy was it to pay?
      Very easy. I paid with a six month layaway thru paypal. They sent me an invoice every month^^

      * How long did it take to ship?
      The dolls shipped directly from DollShe, it took 14 months.
      It's beyond BJDivas' control.
      They were always helpful throughout the wait and would contact DollShe to get updates on my order.

      * Were there any missing or broken items in your order?
      Nope, everything arrived safely~

      * If there were any problems with your order, how did the company handle them?
      -

      * Would you order from this company again?
      Yes!! I had a great experience again :)
      Plus they have appealing layaway plans!
       
      #17 flivine, Aug 15, 2018
    18. *What did you order?
      Dollshe Aramis
      * When did you order?
      Late March 2018
      * How was the communication?
      Excellent+!!!!
      * How easy was it to pay?
      Super easy, BJDivas would have allowed longer but I managed to pay him off in three payments. I have already received two dolls from them on layaway, and have seven more waiting to ship, plus began another long layaway as well. Super group.
      * How long did it take to ship?
      This order just a little over five months.
      * Were there any missing or broken items in your order?
      No, everything was perfect.
      * If there were any problems with your order, how did the company handle them?
      So far, nothing at all. I have several dolls paid in full, just waiting for companies to ship them.
      * Would you order from this company again?
      For sure, better than dealing with companies. Wish they carried a couple more companies as well.
       
      #18 animemom, Sep 6, 2018
    19. (this is a little late but I just realized I had not given these wonderful dealers a review)

      *What did you order?
      Dollshe Arsene on the Arsene body, in Honey silver grey

      * When did you order?
      End of December 2017

      * How was the communication?
      Super polite, friendly and prompt.

      * How easy was it to pay?
      Very simple, we arranged a three month layaway, I was invoiced promptly and I paid through paypal

      * How long did it take to ship?
      About five months. I got a notice that he was ready to ship soon and he was on his way soon after.

      * Were there any missing or broken items in your order?
      No, he was even more beautiful in person, exactly what I ordered, and beautifully packed.

      * If there were any problems with your order, how did the company handle them?
      There were no problems, everything went smoothly from start of layaway to him arriving

      * Would you order from this company again?
      Ordering from BJDivas was a wonderful experience and I would do it again in a heartbeat!
       
      #19 theillidari, Sep 22, 2018
    20. * What did you order?
      Raccoon Doll Elf Iris (Milk Mocha), Raccoon Doll Elf Rosie (Grey), Limited Iris outfit, Coral corset set
      * When did you order?
      July 27, 2018
      * How was the communication?
      Excellent+!!!!
      * How easy was it to pay?
      Very easy! Reccuring invoices and the group really worked with me when I gave them heads up on delayed payment
      * How long did it take to ship?
      Items arrived 11/26/2018
      * Were there any missing or broken items in your order?
      Not at all!
      * If there were any problems with your order, how did the company handle them?
      So far, nothing at all.
      * Would you order from this company again?
      Absolutely in fact this is the second of my two orders, the other is a Dollshe order we are waiting on!
       
      #20 Skittzlez2, Nov 27, 2018
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