* What did you order? NS blank Isabella. * When did you order? 23/7/09 * Did you order directly from the company, or through a distributor or dealer? Directly. * How was the communication? All questions on the forum were answered within a day or two. * How easy was it to pay? Paypal. * How long did it take to ship? Over two months, which disappointed me a bit, as my other BBB/RS dolls were very fast. But she came with a free wig as an apology. I wasn't very happy that they marked down the box without telling me, because last time they hadn't done it, so I didn't think to ask them to mark her full price. * Was the quality appropriate for the price, in your opinion? The quality is amazing for the price ($88 + shipping!). Her sculpt is adorable, her body is cute, I love BBB/RS resin - so smooth and touchable, and the seams sanded into invisibility - and she is so stable, right out of the box. I just plonk her down and she stands firmly without any adjustment or tinkering. I love her. * Did the item look like the sales pictures? There's no comparison - and I mean it in the good way. She's a thousand times cuter and prettier than on the sales pictures. It was owner pics that sold me on her, not site advertising. * Were you satisfied with the product? YES. * If you weren't satisfied, how did the company solve your problem? n/a * Would you order from this company again? I'm already plotting a sister.