Bobobie Feedback (ALL)

Sep 20, 2007

    1. * What did you order? NS blank Isabella.

      * When did you order? 23/7/09

      * Did you order directly from the company, or through a distributor or dealer? Directly.

      * How was the communication? All questions on the forum were answered within a day or two.

      * How easy was it to pay? Paypal.

      * How long did it take to ship? Over two months, which disappointed me a bit, as my other BBB/RS dolls were very fast. But she came with a free wig as an apology. :) I wasn't very happy that they marked down the box without telling me, because last time they hadn't done it, so I didn't think to ask them to mark her full price.

      * Was the quality appropriate for the price, in your opinion? The quality is amazing for the price ($88 + shipping!). Her sculpt is adorable, her body is cute, I love BBB/RS resin - so smooth and touchable, and the seams sanded into invisibility - and she is so stable, right out of the box. I just plonk her down and she stands firmly without any adjustment or tinkering. I love her.

      * Did the item look like the sales pictures? There's no comparison - and I mean it in the good way. She's a thousand times cuter and prettier than on the sales pictures. It was owner pics that sold me on her, not site advertising.

      * Were you satisfied with the product? YES.

      * If you weren't satisfied, how did the company solve your problem? n/a

      * Would you order from this company again? I'm already plotting a sister.
       
    2. I didn't see a new thread for 2010, so if this needs to be moved to a new thread, feel free to do so.

      * What did you order?
      Charisma, normal head, girl body with standard face up

      * When did you order?
      December 1st

      * Did you order directly from the company, or through a distributor or dealer?
      From BBB's site; from Dennis

      * How was the communication?
      Went very well. Dennis replied to my questions swiftly.

      * How easy was it to pay?
      Easy with Paypal.

      * How long did it take to ship?
      The order (my Charisma and a Rachel for a friend) was shipped just before newyear and arrived at destination the next monday (shipping by DHL rules).

      * Was the quality appropriate for the price, in your opinion?
      Absolutely!

      * Did the item look like the sales pictures?
      Much better. Like the demon version, she has the same grin which isn't much apparent in the picture in the doll mall, but it makes her very special :)

      * Were you satisfied with the product?
      Yes completely!

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      definitely will if I desire to do so.

      * Would you buy this company's products second-hand?
      Yes I might
       
    3. * What did you order?
      Normal skin demon Charisma.

      * When did you order?
      12th Dec 2009

      * Did you order directly from the company, or through a distributor or dealer?
      From the company website.

      * How was the communication?
      Awesome! I asked for red eyes in my Charisma, but they didn't have any in stock. Blue eyes were my second choice, and they let me know they would ship her with those eyes.

      * How easy was it to pay?
      Super easy, thanks to Paypal.

      * How long did it take to ship?
      She shipped on Thursday, January the 14th and arrived in Canada the next day! :?

      * Was the quality appropriate for the price, in your opinion?
      For sure!

      * Did the item look like the sales pictures?
      Yes. Actually, she looks a million times better (no, seriously).

      * Were you satisfied with the product?
      Very! Body sculpt could be a bit more detailed, but for the price they charge it's wonderful.

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      For sure! I have my eyes on a Mei :D

      * Would you buy this company's products second-hand?
      Perhaps, although I don't see the need because their prices and service are excellent.
       
    4. Bobobie Feedback (2010)

      Write about your experience with this company and their products!

      Please consider answering the following questions about your experience. If there is additional information that you would like to add, please feel free!



      * What did you order?

      * When did you order?

      * Did you order directly from the company, or through a distributor or
      dealer?

      * How was the communication?

      * How easy was it to pay?

      * How long did it take to ship?

      * Was the quality appropriate for the price, in your opinion?

      * Did the item look like the sales pictures?

      * Were you satisfied with the product?

      * If you weren't satisfied, how did the company solve your problem?

      * Would you order from this company again?

      * Would you buy this company's products second-hand?


      --------------------------------------------------------------------------
      MODS if there is one already started please delete this one. - SH -
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    5. Okay since I started the thread... I'll post to it.


      * What did you order?
      Lt.Tan Ai​
      * When did you order?
      Put into layaway on Dec.19th 2009​
      * Did you order directly from the company, or through a distributor or
      dealer?

      Directly from the Company​
      * How was the communication?
      Excellent. ​
      * How easy was it to pay?
      Very easy. Dennis told me what the layaway pmts were & I used Paypal to get him the funds.​
      * How long did it take to ship?
      She was placed into layaway officially on Dec. 19th 2009 & paid out Jan.30th 2010. She shipped Feb.3rd. arrived Feb.8th​
      * Was the quality appropriate for the price, in your opinion?
      Yes certainly. She is beautiful. Smooth seamless finish. ​
      * Did the item look like the sales pictures?
      Yes & no. She is definitely MORE beautiful in person. ​
      * Were you satisfied with the product?
      OH yes!!! She is exquisite!​
      * If you weren't satisfied, how did the company solve your problem?
      N/A​
      * Would you order from this company again?
      Absolutely! I have a 2nd Ai in layaway, this time a blue one. ​
      * Would you buy this company's products second-hand?
      YES! Most definitely. If it was the sculpt I wanted & the price was right. But with BOBOBIE's prices & service, I most likely would just order directly.​


      - ShadowHawke -
       
    6. * What did you order?
      Bobobie Lu, Elfkin, and Sunny
      * When did you order?
      Dec.
      * Did you order directly from the company, or through a distributor or
      dealer?
      Through the company
      * How was the communication?
      excellent
      * How easy was it to pay?
      Very esy
      * How long did it take to ship?
      about a month
      * Was the quality appropriate for the price, in your opinion?
      Absolutely
      * Did the item look like the sales pictures?
      Yes
      * Were you satisfied with the product?
      Yes
      * If you weren't satisfied, how did the company solve your problem?

      * Would you order from this company again?
      I already have
      * Would you buy this company's products second-hand?

      Yes
       
    7. What did you order?
      BBB Sprite (Blue)
      * When did you order?
      26th December 2009
      * Did you order directly from the company, or through a distributor or
      dealer?

      Directly, via their website
      * How was the communication?
      I received a confirmation email when I paid, but nothing since then (mind you, I didn't contact them either !)
      * How easy was it to pay?
      Very easy: PayPal
      * How long did it take to ship?
      Just under 6 weeks to Australia
      * Was the quality appropriate for the price, in your opinion?
      Yes.
      * Did the item look like the sales pictures?
      Yes.
      * Were you satisfied with the product?
      Yes. Considering the lower price, she is value for money.
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Absolutely ! -And I would definitely order more if delivery was quicker.
      * Would you buy this company's products second-hand?
      Yes ! 0In fact I am looking for a 2nd hand Pandora right now !
       
    8. What did you order?
      Bobobie Elena

      When did you order?

      Thanksgiving 2009

      Did you order directly from the company, or through a distributor or
      dealer?
      Directly from BBB


      How was the communication?
      They answered my email right away when I asked when she’d ship


      How easy was it to pay?
      VERY easy


      How long did it take to ship?
      The shipping itself didn’t take very long—once they completed the doll, it only took maybe a week to ship. They had to produce the doll which took about 1 ½ months


      Was the quality appropriate for the price, in your opinion?

      EVEN BETTER THAN I COULD HAVE IMAGINED!!

      Did the item look like the sales pictures?

      MUCH better than the sales pictures

      Were you satisfied with the product?

      Absolutely! I’ve been collecting dolls for years (all kinds) and this is my favourite doll EVER.

      If you weren't satisfied, how did the company solve your problem?

      No problems

      Would you order from this company again?

      DEFINITELY I will!

      Would you buy this company's products second-hand?

      That depends….a lot of people customize their dolls & I love how they come naturally from BBB…so I’d have to undo anything someone else did to them to make them how I’d like them. There is “SOMETHING” about having a doll that is made “just for you” and nobody else has owned it.
       
    9. * What did you order? Blue Ai

      * When did you order? End of January

      * Did you order directly from the company, or through a distributor or
      dealer?
      Directly from Company

      * How was the communication? Excellent... considering I put the doll into layaway.

      * How easy was it to pay? Easy... paypal is F,S,Q,E .... fast, simple, quick and easy

      * How long did it take to ship? Well considering it was a layaway... about 8 weeks

      * Was the quality appropriate for the price, in your opinion? Oh yes... she is stunning.

      * Did the item look like the sales pictures? Oh no... so much better in "real life". Pix just do not do her justice.

      * Were you satisfied with the product? Absolutely... she is gorgeous, a delicate pale blue color. Even the eyes and eyebrows were done just like we asked, as if 1 of their artists went to the Website and looked at the concept pix of the figure. Soooo perfectly done.

      * If you weren't satisfied, how did the company solve your problem? N/A

      * Would you order from this company again? Totally would. :3nodding:

      * Would you buy this company's products second-hand? Already have, a few years back... my Apollo, Liam. But if you do buy 2nd hand you miss all the goodies that DENNIS sends with your order. :wiggle
       
    10. Ordered normal skin Charisma on a RS body, 21 Feb 2010. She arrived 08 April 2010. Direct from Bobobie. Shipping was super fast - I got the "she's shipped!" notice the same day she arrived - I was very surprised.

      Communication was great - Dennis is great at customer service. Paying was super easy.

      Quality is definitely appropriate for the price - I have some quibbles with some of the details of the jointing system and some of the drilling is a little rough, but she is beautiful and her resin feels so smooth... I can't stop touching her. She came with a free set of eyes, a cute little human-sized bracelet, and a free faceup (though it will be removed - too dark). I think I would be a bit annoyed with some of the imperfections and difficulties posing her if she were a $700 doll, but for $200, I'm happy. She looks -way- better than the sales pictures.

      I would definitely order from them again - but I would make sure to ask them to -not- mark down the doll for customs. She was shipped as a "sample of resin doll" and "no commercial value" and marked at $40. I didn't ask them to do this and I'm a bit miffed that they did, in case something happened to her in transit or she got stuck in customs for being mismarked.

      I don't know if I'd buy second hand simply because I don't think it's necessary with this company - the dolls are inexpensive and the service is excellent.
       
    11. * What did you order?
      Human Charisma NS

      * When did you order?
      February 8th

      * Did you order directly from the company, or through a distributor or
      dealer?

      From the company

      * How was the communication?

      It was good, I got a fast reply on their Q&A-board and a shipping notice when she was shipped

      * How easy was it to pay?
      Very easy with Paypal

      * How long did it take to ship?

      Almost two months til she was ready and then 3 days from Hong Kong to Germany

      * Was the quality appropriate for the price, in your opinion?

      Yes. Her stringing was horribly loose and the face up has some flaws, but for the price it´s a very nice doll.

      * Did the item look like the sales pictures?
      Yes

      * Were you satisfied with the product?
      Except the loose stringing and the bad packaging (box was nearly in pieces and only protected by a bit plastic), yes

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Only if I really really want something

      * Would you buy this company's products second-hand?
      If quality and price are right, yes
       
    12. * What did you order?
      Bobobie Sprite
      * When did you order?
      21 February
      * Did you order directly from the company, or through a distributor or
      dealer?
      From the company
      * How was the communication?
      Alright, a few days wait for a reply to an email
      * How easy was it to pay?
      pretty easy
      * How long did it take to ship?
      They didn't ship till April 3 and 10 days wait, arrived on the 13th April
      * Was the quality appropriate for the price, in your opinion?
      yes, she's lovely
      * Did the item look like the sales pictures?
      yes, in fact a bit better
      * Were you satisfied with the product?
      very
      * Would you order from this company again?
      yes, I'm planning on getting an elfkin or two
      * Would you buy this company's products second-hand?
      If they were in good condition
       
    13. * What did you order? Pixie natural skin and Espree white skin
      * When did you order? Dec 25, 2009
      * Did you order directly from the company, or through a distributor or dealer? Directly from Bobobie
      * How was the communication? Initially very good. See below.
      * How easy was it to pay? Easy.

      * How long did it take to ship?

      Approx 1 month for the original package with an incorrect doll in it. The package arrived at the end of the first week of Feb. The replacement correct doll still hasn't arrived and it's been 3 months.

      * Was the quality appropriate for the price, in your opinion? I have many Bobobie's so I am comfortable with their price v. quality issues. I also have other bjds that cost much more and are worth much more.

      * Did the item look like the sales pictures? Yes

      * Were you satisfied with the product? They shipped the wrong doll (for one of them)

      * If you weren't satisfied, how did the company solve your problem?

      They haven't yet, which is why I'm leaving this feedback. They screwed up the order and shipped Espree in natural skin, and I specifically need the immature white skin body for another doll. I notified them immediately and Dennis said they would fix the problem and here I am two months later and still waiting. I have emailed Dennis regularly - in mid-March he said I might have my doll by the end of the month. It's now the end of April and I still don't have the doll. I am highly highly pissed. All of you who have ordered after I reported the problem have your dolls and they still haven't fixed my order.

      * Would you order from this company again? I'm not sure anymore.

      * Would you buy this company's products second-hand? They're sufficiently affordable that I don't have to, but if there was one I wanted that was no longer being made, I would.
       
    14. Thnks everone~
      Just wondering whoever bought Apolla,
      was he ...perfect?
      :D
       
    15. * What did you order?
      BBB Apollo White Skin
      * When did you order?
      June 15th 2010
      * Did you order directly from the company, or through a distributor or
      dealer?
      Directly from Bobobie
      * How was the communication?
      Excellent.
      * How easy was it to pay?
      Super easy.
      * How long did it take to ship?
      About a month, which was their estimated time.
      * Was the quality appropriate for the price, in your opinion?
      Yes it was absolutely perfect.
      * Did the item look like the sales pictures?
      MUCH better! I usually look for BBB pictures around the DoA forums because the company photos aren't very good.
      * Were you satisfied with the product?
      Wonderfully. Not only was he perfect, but he came with a free pair of eyes that weren't even mentioned! Surprise! Not only that, but the doll's right hand was in a different position then his left, which really made me excited and fit the character set in mind for him.
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      Absolutely. This has been my best experience with a company so far.
      * Would you buy this company's products second-hand?
      I actually bought them second hand first and I would do it again.
       
    16. * What did you order?
      BBB 43cm lilac Ariel on a boy body (blank).

      * When did you order?
      June 15, 2010

      * Did you order directly from the company, or through a distributor or
      dealer?
      Direct (via Dennis)

      * How was the communication?
      Fantastic! Out of the six companies I've ordered from thus far, BBB provided me with the best customer service I've experienced to date.

      * How easy was it to pay?
      Very easy. I requested a quick layaway (less than a month) - paid via PayPal.

      * How long did it take to ship?
      Let's see... 1 month and 5 days. AKA: 35 days.

      * Was the quality appropriate for the price, in your opinion?
      VERY much so!

      * Did the item look like the sales pictures?
      10,000x better. Seriously.

      * Were you satisfied with the product?
      Completely. I'm over the moon!

      * If you weren't satisfied, how did the company solve your problem?
      N/A

      * Would you order from this company again?
      Without hesitation.

      * Would you buy this company's products second-hand?
      Maybe. Generally I prefer new, though.
       
    17. * What did you order?
      Blue Bobobie Ariel with faceup
      * When did you order?
      May 26th 2010
      * Did you order directly from the company, or through a distributor or
      dealer?
      from the company
      * How was the communication?
      very reasonable
      * How easy was it to pay?
      extremely
      * How long did it take to ship?
      it's hard to say because I didn't know that they had shipped her until she was at my door
      * Was the quality appropriate for the price, in your opinion?
      she was much nicer then I thought she would have been considering how reasonably priced bobobie's dolls are
      * Did the item look like the sales pictures?
      no She was a million times nicer!
      * Were you satisfied with the product?
      very!
      * If you weren't satisfied, how did the company solve your problem?
      N/A
      * Would you order from this company again?
      sure!
      * Would you buy this company's products second-hand?
      yeah sure
       
    18. UPDATE - It took them four and a half months to ship the correct doll. Lots of people ordered dolls from them during this period and received them within a month or two. FOUR AND A HALF MONTHS to ship the doll I ordered in the first place instead of the wrong one.
       
    19. I didn't see a new thread for 2011, so if this needs to be moved to a new thread, feel free to do so.

      * What did you order?
      Weylin with standard body, no face up

      * When did you order?
      December 23rd

      * Did you order directly from the company, or through a distributor or dealer?
      From BBB's site; from Dennis

      * How was the communication?
      Went very well. He contacted me about shipping details within a week.

      * How easy was it to pay?
      Easy with Paypal.

      * How long did it take to ship?
      The order was shipped on tuesday, arrived friday the same week. (YAY for DHL)

      * Was the quality appropriate for the price, in your opinion?
      Absolutely!

      * Did the item look like the sales pictures?
      Much better. He has a very lovely face which doesn't really come out in the company picture.

      * Were you satisfied with the product?
      Yes completely!

      * If you weren't satisfied, how did the company solve your problem?
      n/a

      * Would you order from this company again?
      definitely will if I desire to do so.

      * Would you buy this company's products second-hand?
      Yes I might
       
    20. * What did you order?
      Lt. Tan Ariel with Male Body
      * When did you order?
      September 2010
      * Did you order directly from the company, or through a distributor or dealer?
      JunkySpot
      * How was the communication?
      Did not communicate with BBB
      * How easy was it to pay?
      Did not pay through BBB
      * How long did it take to ship?
      Long Story about that(will provide at end)
      * Was the quality appropriate for the price, in your opinion?
      Of course. I enjoy BBB's works especially since their tanned resin is all the way though instead of 'plated'.
      * Did the item look like the sales pictures?
      Far better. I don't hold to much faith in BBB company pictures.
      * Were you satisfied with the product?
      Yes and no.

      I custom ordered my Ariel through Junkyspot because I wanted Ariel with a male body. The custom order was to keep batches together and not separate any of his current dolls from their bodies. However, BBB never delivered and by January we decided that he wasn't going to come in.

      Emory (JunkySpot owner) did a head switch for me with his current stock and sent out my doll. Resin match was nearly spot on.
      * If you weren't satisfied, how did the company solve your problem?
      Bobobie wasn't involved
      * Would you order from this company again?
      I would not custom order from them again most likely (but didn't plan on it either).
      * Would you buy this company's products second-hand?
      Most definitely.