1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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Camellia Dynasty - Discussion Thread

May 6, 2008

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    1. My Wong took easily over a month to ship when I ordered him. However, when I emailed CD during my wait they replied within 24hrs with an update. Their silence recently has been strange.
       
      #181 Anneke, Feb 20, 2011
    2. Could be a good idea, if there's no progress within a few days -- I think you have upto 45 days to open a case with Paypal ( ? )

      In the last couple of days, I've received a full refund from CD for my order -- no explanation, but I guess I won't be getting my Wong either. I hope it goes better for you, edwardsgoldeneyes ! :(

      Thanks, Anneke; the delivery time seems to be quite appalling, from what I've heard so far! Would you say Wong is worth it? :)
      I hope they're willing to explain, soon... I'd really love to get my Black Wong...
       
      #182 TheGrey, Feb 20, 2011
    3. Camellia Dynasty put a notice in their News Page:

      2011-02-22

      For the reason of chinese new year,the orders in 1st.Dec.2010-31th.Jan.2011 werenot delivered on schedule time.please check the refundment of your order in your paypal account. We have done our business recovery services from 22th.Feb.2011,and the orders of feb. will be delivered at 28th.Feb. Sorry for our faults,thanx again.

      At least they've spoken up, although I think it would have been much kinder to reply to an email or two, and spare us the worry. o___o;;
       
      #183 TheGrey, Feb 23, 2011
    4. Wow! Now I'm trying to decide if I should order again or not :/
       
      #184 SoraSoul, Feb 23, 2011
    5. Two days ago I wrote them a new email explaining the situation about you all and it seems that this is the answer.
      Still I did not receive any email from them. Hope all this mess get fixed soon.
       
      #185 Aikoneko, Feb 23, 2011
    6. I would love a white Wong myself. I was told they'd restock him around the end of February. Fingers crossed. I do agree, though, that some kind of communication would have been decent of them :/
       
      #186 JLostein, Feb 23, 2011
    7. So I just checked my order status and it looks like this

      02/20/2011 Pending PayPal status: Reversed @ 05:40:32 Feb 20, 2011 PST
      Parent Trans ID: ******************
      Trans ID:*****************
      Amount: -118.86 USD

      So I really dont understand, if it means they sent me money back. Because I dont have nothing on my paypal. And I payed 124 USD. So I really dont understand
       
      #187 edwardsgoldeneyes, Feb 23, 2011
    8. Yeah, I'm glad they explained things a little, but with what I've seen lately, I'm not sure I trust them to order from them again just yet...
      I hope it goes well for those that go ahead, and they'll stay in touch about their transaction though. ^___^


      edwardsgoldeneyes; sorry to hear about that, I hope that situation has been resolved!
      My order form said "Pending" after the refund, but maybe they just took a bit longer to get to you?

      If you're still worried though, you could try contact paypal//opening a dispute with them, for the money.
      They usually respond pretty quickly, if the payment was made less than 45 days ago. :)
       
      #188 TheGrey, Feb 28, 2011
    9. Hmm, still no money on may paypal. And even paypal case is closed. And it sais, that I ll get my money back. :-(
       
      #189 edwardsgoldeneyes, Mar 1, 2011
    10. Still have no news from them.Edwardsgoldeneyes, maybe they deduct the fee of the transaction from your money, the amount is 4,5% of the total. I hope you will receive it soon on your account.
       
      #190 Aikoneko, Mar 1, 2011
    11. Did anyone get a resolution here? I've been thinking about ordering Wong as well....
       
      #191 Atomic_kitteh, Mar 9, 2011
    12. Any updates on them? I wonder what's going on. So lucky I delayed my order from the sounds of it.
       
      #192 HighPriestessIce, Mar 24, 2011
    13. No news. I got my money back. But I still want to order from them. I want black Wong so much!
       
      #193 edwardsgoldeneyes, Apr 3, 2011
    14. Nope, no replies to my emails either. And no more white Wong on the page still. -Sigh-
       
      #194 JLostein, Apr 4, 2011
    15. when did u write them?
       
      #195 edwardsgoldeneyes, Apr 4, 2011
    16. Almost 2 months ago :S My goodness :S
       
      #196 JLostein, Apr 4, 2011
    17. Hmm it maybe got lost. I wrote them yesterday. Try to write them again. And we ll see what happens
       
      #197 edwardsgoldeneyes, Apr 4, 2011
    18. Will do, thanks! :)
       
      #198 JLostein, Apr 5, 2011
    19. Aww I hope they wake up,
      I wanted this cute small kitty cat and an Artemisia head maybe...
       
      #199 Azraelita, Apr 12, 2011
    20. Is their website down? I've tried it all morning and no luck.
       
      #200 playdoll, May 7, 2011
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