1. It has come to the attention of forum staff that Dollshe Craft has ceased communications with dealers and customers, has failed to provide promised refunds for the excessive waits, and now has wait times surpassing 5 years in some cases. Forum staff are also concerned as there are claims being put forth that Dollshe plans to close down their doll making company. Due to the instability of the company, the lack of communication, the lack of promised refunds, and the wait times now surpassing 5 years, we strongly urge members to research the current state of this company very carefully and thoroughly before deciding to place an order. For more information please see the Dollshe waiting room. Do not assume this cannot happen to you or that your order will be different.
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  2. Dollshe Craft and all dolls created by Dollshe, including any dolls created under his new or future companies, including Club Coco BJD are now banned from Den of Angels. Dollshe and the sculptor may not advertise his products on this forum. Sales may not be discussed, no news threads may be posted regarding new releases. This ban does not impact any dolls by Dollshe ordered by November 8, 2023. Any dolls ordered after November 8, 2023, regardless of the date the sculpt was released, are banned from this forum as are any dolls released under his new or future companies including but not limited to Club Coco BJD. This ban does not apply to other company dolls cast by Dollshe as part of a casting agreement between him and the actual sculpt or company and those dolls may still be discussed on the forum. Please come to Ask the Moderators if you have any questions.
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Coronavirus concerns mega-thread

Jan 21, 2020

    1. Good grief, you are a far better person than I! :hug: I am not even of Chinese descent, but every time I hear him say it, it makes my skin crawl. And no way is China to blame - a virus mutated, and it just happened to have been there. It could have been anywhere. Please try to hang tough - it's the meanest people who are generally the loudest!
       
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    2. @stargazer_i I’m really hoping that’s the case as well. SF Express is the name of the private courier they used. They are based in Hong Kong and have a few locations in Toronto. Alice’s Collections thought it would be a faster route, but it hasn’t really been. Plus I’m not familiar with the company at all so I’m a little anxious. I would have preferred EMS or DHL. Hearing that others have gotten their packages makes me feel better and worse at the same time. It’s just strange to see the tracking update everyday around the same time saying that it’s still under customs processing. Depending on the customs declarations I could be paying roughly C$40 or C$50 in taxes.
       
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    3. I just spoke with Alice and she said Doll Legend is back to work now and my boy will probably ship in 1-2 months, which is only about a month delay from what I expected, so maybe this won’t clog up production as badly as we thought it might?

      @Kiki Happy Ive had several things come via SF Express. In my case, it’s always been significantly slower than EMS and on average takes about 2 weeks to one month, though I did have one thing that took 2 months around Christmas (but the company told me that was not normal.) Often, the updates don’t change day to day for a long time, then suddenly it pops up in the distribution center near me and moves quickly. I totally understand your worry, but I think it’ll probably be ok, just maybe delayed a little.
       
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    4. .
       
      #184 Magical Rin, Mar 19, 2020
      Last edited: Aug 24, 2023
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    5. I feel like I'm the odd one out here. I ordered some clothing and wigs from Luts and they took less than a week to show up. (I'm in the the US.) Everything came in a huge box. I was almost worried I got someone's doll by accident. I personally haven't experienced any shipping delays recently. I hope everyone gets their things even if it takes a while. Maybe there's some truth to bigger boxes moving faster right now. I sincerely hope that postal workers aren't purposely "forgetting" packages that are from Asia. I would think as long as postal workers are practicing social distancing and proper hand washing that they're not at risk for the virus, but there are probably fewer people working right now which is causing delays.
       
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    6. I have a registered sal parcel from japan that has been in customs for over a month now. It’s hard to tell if something is wrong or if stuff is super delayed. Hopefully we will social distance enough that we all get through the disease spread safely and we can get business as usually going again.
       
    7. Everyone in my family worked in restaurants, they all have lost their jobs and I'm the only one working but my salary is not enough to pay rent for this huge house, all bills and food. I have savings that will last me to oay all that for two months. I've been thinking of selling all my dolls :( I hope the virus goes away when the summer comes...
       
    8. what country are you in? Some countries are offering government subsidy to help people such as your family don't wait to find out if there is help possible from the government!!
       
    9. .
       
      #189 Gintsumi, Mar 20, 2020
      Last edited: Feb 29, 2024
    10. I'm so sorry for your situation. Are you in the US? If so, many large grocery store chains are hiring like crazy for people to fill online orders for pickup. Not the most glamorous job in the world, but enough to help make ends meet during tough times.
       
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    11. I was just going to post about that!! have your family apply!!
       
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    12. Has everyone seen the facebook post that Volks USA is temporarily closing shop till 4/19 per California's safe at home order? Orders placed from today will (hopefully) ship after 4/19...
       
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    13. Thanks for the heads-up, @Lyrajean. I heard the TV news announcing the California safe at home order, and thought that would affect business at Volks USA; this confirms it. Wishing everyone well!
       
    14. I had a package from Dearmine get stuck in customs purgatory in Los Angeles for a week before it (finally) started moving again today. Delays definitely seem like the norm right now (hopefully not just on mail from Asia, but this is America, so anything's possible :|), but at least things are getting through eventually. Here's hoping everyone else's delayed packages start moving soon, too!
       
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    15. I'm just planning to do a bunch of layaways for now and hope that shipping stuff clears up by the time I pay them off.
       
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    16. VOLKS USA Email (as Lyrajean said above):

      also in News here: https://denofangels.com/threads/【vo...rations-due-to-covid-19.820204/#post-12775554

       
    17. China is almost recovered from it...They are not having any new cases for some days so I think it is safe to place orders. Also, they have very strict restrictions, checkpoints, and other methods that they took for the virus. Personally I think it is safe...

      I am living in CA. Even we are under the state of quarantine but I do not think they are taking it seriously....the whole point of in is to stay in doors and not go out, but people do not seem to understand that.
       
    18. In the Canadian news they said it could live on a cardboard surface (packages) for up to 24 hours, and on plastic for 2-3 days. It depends on how porous things are, humidity etc etc. I would not be worried about any package coming from China - it's your local post people's health that is the concern.

      I live in a small town and my postal lady told me today that if anyone in their office gets it, they have to shut down the entire location for 2 weeks! This would shut down my business too, so I'm really hoping people are smart and don't walk in there if they're symptomatic.

      There are so many vaccines in the works now, but it will still likely have the same outcome (or worse) as the Swine flu 10 years ago. I didn't pay attention to media much at that time (I was a teen), but that was some serious stuff and killed a lot of people!
       
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    19. The problem is - by the time people ARE symptomatic they might already have infected dozens of other people since when you're infected, you're contagious WAY before it shows. So, yah, the smartest thing to do right now is to not go out unless you absolutely have to.

      I did get my two doll parcels from Japan alright, they both took about a week to arrive which, here, is actually pretty fast. I'm not gonna order anything else until we're through the lockdown here where I live.
       
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    20. Yeah, I'm less worried about packages getting held up or exposed overseas and much more worried that'll happen stateside. I'm holding off ordering anything for now. And with the possibility of my job shutting down (honestly, should have weeks ago), I'm afraid the money I have saved up for a doll is gonna have to go to other things. It's a bummer but it is what it is.

      But oooooh, I feel that! No one here in Seattle is taking it seriously either! The people told to stay home are just going out and about, like it's a mini vacation, totally missing the point.